Windows 7 installation problem

codygriffy · Dec 17, 2015

I just hooked up my external optical DVD drive to install windows 7 64 bit on my new computer. I get to completing installation and it sits there for over an hour so I hard reset. EDITED - REFER TO WHAT I'VE BEEN TRYING BELOW

PC parts -
ram - 2 x 4 GB 1600 ballistix

mobo - M5A99FX

gpu - Sapphire tri x r9 290

cpu - FX-6300

hdd - WD 1TB black

psu - Antec 750 watt gold

theunliked · Dec 17, 2015

Download memtest here, burn it to cd and boot from it. Test it for 2 hours and see if it reports any errors.
http://www.memtest86.com/

codygriffy · Dec 18, 2015

EDITED - USB mem test wouldn't work because computer would not recognize it for some reason. I formatted the hard drive, but that wasn't the issue as it works fine on my other computer.

codygriffy · Dec 18, 2015

I put an internal optical drive in and came up with two different blue screen errors. I only used the windows 7 32 DVD this time since it was getting further in the starting menu's than my 64.

1. https://www.dropbox.com/s/kxm7wefsexwuhki/IMG_20151218_010259.jpg?dl=0

2. https://www.dropbox.com/s/26j7jue32k9aqsp/IMG_20151218_011352.jpg?dl=0

I made sure my white sata cable connected to my HDD was also connected to a white port. Hope someone can help me figure this out.

codygriffy · Dec 18, 2015

EDITED - computer would restart as soon as windows install splash window was showing with the dotted ring spinning in a circle and continued doing this.

codygriffy · Dec 18, 2015

EDITED - Still can't install onto the hard drive because of the freezing.

theunliked · Dec 18, 2015

I have a feeling its the psu. I can't say 100% it is, but it looks like it.

codygriffy · Dec 18, 2015

I get into windows 7 install often now and it freezes every time at the first menu or when I'm selecting which Hard Drive to install to. Is this PSU failure?

codygriffy · Dec 18, 2015

I unplugged the hard drive and had it boot to USB DVD drive. It froze yet again during the beginning installation menus...

codygriffy · Dec 18, 2015

My final attempt. I took the entire thing out of my case to check for shortages. I placed my setup on my test bench with no contact to the case and hard drive unplugged. I turned it on, it goes to the windows install menu and it freezes yet again. So it is either my PSU or my mobo I'm guessing at this point. Can someone help me finalize this? I'm starting to lean toward the mobo as the problem, I get into the bios fine, but it freezes really badly when I plug in my USB DVD drive. The PSU seems to be supplying power fine as all my 5 fans are spinning great and the 2 CPU fans. The ram reads fine in the bios as well. The display looks fine, so I doubt it's my r9 290 that would cause freezing/stalls. I know the CPU is ok since I wouldn't be getting any where without it working properly. I just don't understand why it all seemed to install fine the first time then got hung up at completing installatio and then a hard reset with the power button screwed everything up.

codygriffy · Dec 18, 2015

Lastly I still have warranty on both the PSU and the MOBO. So if someone thinks I should just RMA them both / one or the other, then let me know please!

theunliked · Dec 18, 2015

Check the manufacturers rma policies. If it costs money to, just rma the psu. If it doesn't, then do both. You cant use your pc in the meantime anyway.

codygriffy · Dec 18, 2015

Yeah gonna try for that I guess.

jetfighter545 · Dec 19, 2015

There is no way it is the fault of the PSU. The 'DRIVER_IRQL' error tells us nothing, but the 'a clock interrupt was not recieved' error tells us that it was the fault of your motherboard or CPU. And unless your PC crashes on BIOS, it is most likely the cause of your motherboard. I'll try come up with a way to test which part is at fault, but I wouldn't RMA anything until we're sure.

jetfighter545 · Dec 19, 2015

First solution I'd try is to reset the CMOS now that I think about it. An unlikely situation is that it is caused by temperatures, so check them as well.

codygriffy · Dec 19, 2015

jetfighter545 :

Yes that is what I was thinking. I get into bios fine every time. It just freezes hard for like 2-5 seconds when I plug my optical dvd drive in. And I don't think it is the CPU. I have a Noctua cooler on it and the temps are staying at 35 C max idle. I did the paste correctly too. A nice blob in the middle, not too much, so that it spreads out even. I really think it is the mother board oddly enough too at this point, because everything seems to be getting power fine. It just locks up during windows install now which it originally did not do. I was talking to a tech support guy on ASUS and he seemed to think it was a driver error causing the freeze.

I tried the CMOS moving from jumpers 1-2 to 2-3 for 10 seconds and then moved it back to 1-2. I saw no difference unless I did this wrong. Still freezes at windows install. I did not try removing the battery or flashing bios up to 2500 range from it being around 2300. It wouldn't read my usb flash drive, so maybe I should try another? The guy at ASUS also suggested trying to install a different operating system but I thought that was a long shot considering that windows 7 32/64 bit and my windows 8.1 DVD's all freeze at the start menu's. I think that is enough OS's to try to solve that problem. I don't want XP on there even if it works and I don't want something like ubuntu on there... Please no! So, let me know if you have any more information for me thanks!

jetfighter545 · Dec 19, 2015

Hmm. You have tried different ports for the DVD drive right? I remember once I had a windows install that was extremely corrupted due to a faulty USB port. If you have tried that and you have another computer handy, try use a USB thumb drive to install windows. If that doesn't work, I think it is your mobo.

codygriffy · Dec 19, 2015

And just to clarify what happened originally. I plug the DVD optical into the system with everything secure inside the case. It read my windows 7 64 bit DVD fine and it went through all the installs. I will say it seemed like it sat at 0% much longer than I expected and I literally went away for like maybe 5-10 minutes and I come back it is already at "completing installation." I was like great, the hardware probably just made the install quicker! But after it sat at "completing installation" for around 40-50 more minutes that is when I held the power button in until restart. Then it went to the windows splash screen with and without the DVD in and froze every time there or at starting services. That is when I reformatted my hard drive on my other computer, but that wasn't the issue anyways. This is also when it started to freeze and even pretty much lock up at the BIOS splash screen (not actually in bios) every time I plugged my USB DVD drive in. Because without the HDD connected it still started freezing every time at the beginning of all the OS installs I mentioned above or plugging in the DVD Drive. The only way I can get it to read the USB DVD drive is to plug it in when I'm in bios and then restart and hopefully it reads in bios next start up and then I F10-escape save changes. Hopefully the next time it starts it reads the DVD drive as it is the first priority on the boot menu. I have the DVD drive working now, so I haven't messed with which USB port it is plugged into just in case I am able to get through install some how lol.

codygriffy · Dec 19, 2015

jetfighter545 :

I've tried literally all of them. The red ports, usb3.0 blue and the front panel ports all go to a blinking _ and stay there. The only ports that work at the back are 6 usb 2.0 ports (which includes the 2 flash back/bios ports). But all of those froze at the install menu's. I was originally trying all the different ports when it wasn't reading the drive, but then realized I just need to plug and unplug it into the ports mentioned on the back until it finds it.

And also that would've been fixed when I plugged in the internal optical dvd drive I mentioned above. It is literally 10 x faster than the USB one and that is the only time I got the two blue screens mentioned above. It only freezes/restarts with the USB one.

jetfighter545 · Dec 19, 2015

OK, then as a last resort you could just re-download the windows boot media...But I would still try a USB drive. I agree it should've been fixed when you plugged in the internal reader, but USB drives are WAY more reliable anyways. So there is really no harm in doing it.

codygriffy · Dec 19, 2015

jetfighter545 :

What do you mean by "windows boot media?" Do you mean the bios update or something else? Or are you saying I should try to create a windows installation on a flash drive instead of the USB DVD drive I have? Because I never had a USB flash drive with a windows install on it. I've only been using an external optical DVD drive and the internal. I could grab an 8gb flash drive though.

jetfighter545 · Dec 19, 2015

The boot media is the stuff that would be on your DVD to install windows, and yes I do mean make a windows installation on a flash drive instead of your DVD one. 8GB will do fine, but if it's gonna cost you an uncomfortable amount just don't buy one.

codygriffy · Dec 19, 2015

Ok I will try that out. Thanks for all the help!

codygriffy · Mar 13, 2016

theunliked :

I just wanted to say that this guy was right from the beginning. I ended up sending the mobo in for RMA since it was under warranty. They found no errors, surprise surprise. I get it back and you won't believe this part. I accidentally didn't plug one of the RAM sticks in properly, so the windows install went through and everything was fine. I then noticed that under my windows properties that I only had 4 gigs showing up (1 stick of my RAM). I then properly plug both sticks in and BAM, FREEZING and BLACK SCREENS again. I then use the 1 stick I was sure was working. Went into windows fine. I plug the other stick of ram into the same slot the previous one was in. Freezing again. So after all this nonsense, it was just a bad stick of RAM.... They were brand new too and had never used, but I guess DOA's do happen. Just wanted to clear this up in case anyone else runs into the same problems.

Windows 7 installation problem

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