I am being robbed by my ISP! (Throttling)

FriskyyGaming

Reputable
Jul 27, 2015
38
0
4,530
ISP: Charter
Plan: Charter Spectrum (Fastest plan, 60 Mb/s)
How much i pay for: $35 a month



So a few months back i tested my internet speed and it was 58 to 60 Mb/s and i was fine with it, and now i notice its dropping, so what do i do? Run the speed test, AND LET ME TELL YOU SOMETHING, WHO PAYS $35 A MONTH FOR 2 Mb/s AND KEEP IN MIND, 60 Mb/s, 60, SIXTY, DROPS TO 2 Mb/s. Which makes me more angry is that charter is the only available ISP in my area!!!! I have not contacted my ISP yet and i read on a post from a different site saying Charter doesn't throttle: I asked him if he knew anything about "network management". Adam proceeded to tell me that Charter does not "throttle" connections. I told him that there is documentation on the official charter website at
which details Charter's practices in regard to slowing users connections. He said he doesn't know what I am talking about. He proceeded to place me on a silent hold while he researched this further. He came back and told me that Charter does not throttle connections and they might have done so in the past.

Mod Edit for Language
 
Solution
If you read the fine print and have an understanding of their "legal talk", all ISP word their contracts very carefully... the speed they promise you never says you will get X Amount... it says ... UP TOO... The only thing you can do is call them and tell them your having slower than usual speeds... and if they tell you they can't detect any problems from their end.. ask for them to send a tech to your residence to test out the line.

SBMfromLA

Distinguished
If you read the fine print and have an understanding of their "legal talk", all ISP word their contracts very carefully... the speed they promise you never says you will get X Amount... it says ... UP TOO... The only thing you can do is call them and tell them your having slower than usual speeds... and if they tell you they can't detect any problems from their end.. ask for them to send a tech to your residence to test out the line.
 
Solution

SBMfromLA

Distinguished



That's assuming you're able to even reach the point of chatting with a live person. I'm with Time Warner and all calls go through their automated system... followed by being placed on hold for 15 min... up to 1 or 2 hours. And half the times when I do reach someone, they put me on hold... and BOOM!!! I'm disconnected... and the cycle repeats itself.