I cant see my WD passport ultra hard disc? plz help i used for 2 month...bt now it cant sse it on my computer? plz help
- Thread starter Wahid_123
- Start date
Solution
Hi there Wahid_123,
Sorry that you are facing some issues with your WD drive.
Is the drive powering up?
You need to check if the drive is recognized by Disk Management. Also, trying something simple as just using a different USB cable and connecting the drive to another port will not hurt as well.
If the drive is recognized by Disk Management but has damaged partitions and or file system, you will need to use some data/partition recovery tool.
If the drive is not recognized by Disk Management, then most probably, there is something wrong with the enclosure or the HDD itself.(assuming that you've tried using a different cable and port)
In that case, you can:
- RMA the drive as it is most probably under warranty. You can just...
Sorry that you are facing some issues with your WD drive.
Is the drive powering up?
You need to check if the drive is recognized by Disk Management. Also, trying something simple as just using a different USB cable and connecting the drive to another port will not hurt as well.
If the drive is recognized by Disk Management but has damaged partitions and or file system, you will need to use some data/partition recovery tool.
If the drive is not recognized by Disk Management, then most probably, there is something wrong with the enclosure or the HDD itself.(assuming that you've tried using a different cable and port)
In that case, you can:
- RMA the drive as it is most probably under warranty. You can just...
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
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Hi there Wahid_123,
Sorry that you are facing some issues with your WD drive.
Is the drive powering up?
You need to check if the drive is recognized by Disk Management. Also, trying something simple as just using a different USB cable and connecting the drive to another port will not hurt as well.
If the drive is recognized by Disk Management but has damaged partitions and or file system, you will need to use some data/partition recovery tool.
If the drive is not recognized by Disk Management, then most probably, there is something wrong with the enclosure or the HDD itself.(assuming that you've tried using a different cable and port)
In that case, you can:
- RMA the drive as it is most probably under warranty. You can just contact the place you got it from or WD's Support: http://products.wdc.com/support/kb.ashx?id=8Sca82
- Contact a data recovery company in case the data stored on the drive is really important. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=wQhOSa
Let me know how this goes,
D_Know_WD
Sorry that you are facing some issues with your WD drive.
Is the drive powering up?
You need to check if the drive is recognized by Disk Management. Also, trying something simple as just using a different USB cable and connecting the drive to another port will not hurt as well.
If the drive is recognized by Disk Management but has damaged partitions and or file system, you will need to use some data/partition recovery tool.
If the drive is not recognized by Disk Management, then most probably, there is something wrong with the enclosure or the HDD itself.(assuming that you've tried using a different cable and port)
In that case, you can:
- RMA the drive as it is most probably under warranty. You can just contact the place you got it from or WD's Support: http://products.wdc.com/support/kb.ashx?id=8Sca82
- Contact a data recovery company in case the data stored on the drive is really important. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=wQhOSa
Let me know how this goes,
D_Know_WD
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