My computer freezes occasionally. Why?

Toggle sidebar Toggle sidebar
T

TC_Waffles

Reputable
Sep 23, 2015
16
0
4,510
Computer crashed recently. Went to event viewer and saw an error. Based on the time, i assume this was the cause of the crash. Below is the details and my system specs. Anyone have any idea what happened? If anyone is curious what I was doing, I was watching an episode of the walking dead. However, it can happen when i'm browsing the net or playing a game.

FYI i have the latest video driver.


The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Under Details:

System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7001

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2015-12-10T20:13:36.325909900Z

EventRecordID 2677

Correlation

- Execution

[ ProcessID] 812
[ ThreadID] 2292

Channel System

Security


- EventData

param1 NetTcpActivator
param2 NetTcpPortSharing
param3 %%1058
4E006500740054006300700041006300740069007600610074006F0072000000

-----------------------------------------------

Here are my system specs:

Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
Manufacturer Intel
Speed 3.5 GHz
Number of Cores 4
CPU ID BFEBFBFF000306A9
Family 06
Model 3A
Stepping 9
Revision
Video Card NVIDIA GeForce GTX 650 Ti
Manufacturer NVIDIA
Chipset GeForce GTX 650 Ti
Dedicated Memory 1.9 GB
Total Memory 4.0 GB
Pixel Shader Version 5.0
Vertex Shader Version 5.0
Hardware T & L Yes
Vendor ID 10DE
Device ID 11C6
Plug and Play ID VEN_10DE&DEV_11C6&SUBSYS_36513842&REV_A1
Driver Version 10.18.13.5891
Memory 16 GB
Operating System Microsoft Windows 10 (build 10586), 64-bit
Service Pack 0
Size 64 Bit
Edition
Version 10.0.10586
Locale 0409
BIOS
Version American Megatrends Inc. 2501
Manufacturer
Date 07/21/14
Display Maximum Resolution 1920 x 1080
Sound Device 1 Realtek High Definition Audio
Driver Version 6.0.1.7503
Sound Device 2 NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver Version 1.2.31.0
Sound Device 3 NVIDIA High Definition Audio
Driver Version 1.3.34.4
DVD TSSTcorp DVD-ROM SH-118AB SCSI CdRom Device
CD TSSTcorp DVD-ROM SH-118AB SCSI CdRom Device
Drive 1
Size 931.5 GB
Free 772.9 GB
Drive 2
Size 237.9 GB
Free 100.3 GB
Browsers
Internet Explorer 11.20.10586.0
Chrome 47.0.2526.106
Firefox 42.0
Safari
Software
Java 8.0.660.17
Flash 18.0.0.203
DirectX 11.0
.NET 3.5.30729.4926
QuickTime 7.76.80.95
Adobe PDF Reader 15.9.20069.28170
 
Sort by date Sort by votes
T

TC_Waffles

Reputable
Sep 23, 2015
16
0
4,510
Oh gosh i'm so sorry. I thought that was going to be helpful. Let me just copy and past from System Info. If you need me to do something else, please ask.

PSU: EVGA 220-G2-0750-XR 80 PLUS GOLD 750 W
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2501, 7/21/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.10586.0"
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.5 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 27.9 GB
Page File Space 16.0 GB
 
Upvote 0 Downvote
T

TC_Waffles

Reputable
Sep 23, 2015
16
0
4,510
They are completely random. I won't have one for a months or two, then i'll have them once a week for three weeks.

Typically it's a complete freeze. There won't be any indication anything is going wrong and all of a sudden everything locks. The last time it happened i was watching The Walking Dead full screen and with 5 min left it froze.
 
Upvote 0 Downvote
T

TC_Waffles

Reputable
Sep 23, 2015
16
0
4,510


They are completely random. I won't have one for a months or two, then i'll have them once a week for three weeks.

Typically it's a complete freeze. There won't be any indication anything is going wrong and all of a sudden everything locks. The last time it happened i was watching The Walking Dead full screen and with 5 min left it froze.
 
Upvote 0 Downvote
turkey3_scratch

turkey3_scratch

Expert
Ambassador
Jul 15, 2014
22,630
8
60,960
It could be the motherboard, as my suspected culprit. You can either try replacing the motherboard or just live with the occasional crashes. But since the motherboard alone handles a lot of power-related matters (the voltage regulator module) it could be it, since you have one of the highest quality power supplies.

Then again, that is a total educated guess, as in this state it's not quite possible for me to know what's causing the issue.
 
Upvote 0 Downvote
T

TC_Waffles

Reputable
Sep 23, 2015
16
0
4,510


Is there anything i should do next time it crashes to get more detail? like, find something in event viewer, or what not?
 
Upvote 0 Downvote
A

AndrewSalmon

Reputable
Dec 23, 2015
26
0
4,540
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.5 GB

I find this very odd. I suspect the RAM may be the problem. But the windows test said clean..

I once had bad ram in my laptop, 4GB then I bought another 4GB and it said this message to, that my ram was working fine (IT WAS NOT) and that 8GB available but 4GB usage. So I tried to boot with only one ram stick, the one that came with the laptop worked then the one that i bought did not.

Try booting your computer with only 1 stick of ram and each time change the ram. If any of the ram sticks don't allow your computer to boot up then that obviously means there is something wrong with the ram.

because like I said, the windows test said the ram was clean but it was not.

 
Upvote 0 Downvote
T

TC_Waffles

Reputable
Sep 23, 2015
16
0
4,510


I'll give this a try Saturday. It's Christmas. The last thing I wanna happen is for me to slip up and it go boom on Christmas lol
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom