IOSafe Solo G3 exxternal hard drive

corey24

Reputable
Dec 22, 2015
2
0
4,510
Purchased in Dec 2012. Set up for computer running Windows Home Vista. Bought new computer Nov. 2014 which runs Windows 8.1. IOSafe was never recognized by that computer. I left it for a year because I didn't want to deal with it. Tried hooking it up to laptop that runs Windows 7. Could see it as a device but couldn't access information. Hooked it up to old Home Vista computer and it works fine and I can access information (I copied it onto flash drive). I can copy information to it. It just won't work with Windows 7 or 8.1.
Contacted techsupport and they say it's toast and I can ship it to them for out of warranty repairs. They say hard drive doesn't work. Since it does work on one system I don't trust their advice.
At the moment I have a very expensive doorstop.