Help Please!! Problems with LGA1150

zanw2268 · Dec 22, 2015

So I recently got my I7 4790k and MSI Gaming Z97 GAMING 5 LGA 1150 in the mail.

To my great surprise as I am building my new computer I find out that the CPU WON'T FIT IN THE SOCKET?!

I will add pictures and exact model numbers later but the problem is, when I try to place my cpu on the socket the top of the cpu you fit and I can't place it on the indents.

This is very weird please help quick

EDIT:

http://imgur.com/uMQ05sM
http://imgur.com/0lbRfjB
http://imgur.com/fvo8uID
http://imgur.com/NtaigkF
http://imgur.com/32Obs1G

EDIT 2 MORE PICTURES:
http://imgur.com/wJ9bUW9
http://imgur.com/LLN4lWK
http://imgur.com/AfpVRwL

nukemaster · Dec 22, 2015

A picture will help for sure.

The board should have a black plastic LGA cover, this has to be removed for the bracket to close on the cpu.

zanw2268 · Dec 22, 2015

Uploading now, Yes I have removed the black bracket cover before installing the cpu, it says lga115x on the black thing, but I will disregard that

rhysiam · Dec 22, 2015

Might be worth watching a youtube video or two. Unless you've been shipped the wrong components, they will fit. Watch a couple of videos to see whether you're missing something.

Rookie_MIB · Dec 22, 2015

Just to be sure, you took the plastic piece out which they ship the motherboard with to protect the pins, right? Just checking.

Beyond that, make sure the orientation of the cpu in the socket is correct. Make sure the arrow is pointing to the right corner. AND BE CAREFUL. You don't want to bend the pins.

zanw2268 · Dec 22, 2015

Just added pictures, This is my fourth build so I know I should be careful with the pins etc etc.

The orientation of the cpu indicators looks off, maybe its the cpu not the mobo

The last pictures clearly shows what the problem is

nukemaster · Dec 22, 2015

Why in the world does it look like the cpu has a sticker on it? I have never seen anything like that. I have a bad feeling someone tried to relabel a cpu for sale.

Where did these parts come from anyway?

EDIT.

YES be very careful with the boards pins.

zanw2268 · Dec 22, 2015

I was confused about that as well, The cpu came from amazon.com I can Find you a link for it.

Intel Core BX80646I74790K i7-4790K Processor (8M Cache, up to 4.40 GHz)
http://www.amazon.com/gp/product/B00KPRWAX8?psc=1&redirect=true&ref_=od_aui_detailpages00

rhysiam · Dec 22, 2015

I think you're trying to put the CPU in the wrong way. It's out by 90 degrees if I've read your manual correctly.

Unless I'm mistaken, you need to rotate the CPU 90 degrees anti-clockwise. If you look at the socket with the bracket at the "top", the corner with the painted triangle (pin1) should be on the bottom left... i.e., at the opposite end to the bracket.

rhysiam · Dec 22, 2015

Actually - the notches on your CPU are wrong.

Pin1 should be bottom left. Your notches should be above, and diagonally across from Pin1. Your first picture shows that's not the case... it's wrong. Something dodgy's going on there.

zanw2268 · Dec 22, 2015

@rhysiam

Yes I noticed that aswell, the cpu triangle is on the top not the bottom left when I place it on my MB, the thing is, If I do how you suggested (align the triangles) the two indentations on the sides of the cpu won't line up with the indentations on the motherboard. (see last picture for more details)

rhysiam · Dec 22, 2015

Look at this image: HERE
You can see Pin1 bottom left, with the notches on the left and right hand side of the CPU near the top. That's how it's supposed to be. Yours is not like that.

nukemaster · Dec 22, 2015

Can you please take a picture of the bottom of the cpu so we can see the pads.

zanw2268 · Dec 22, 2015

@rhysiam

My thoughts exactly, i'm starting to think Amazon Jipped me....

nukemaster · Dec 22, 2015

Did the cpu come from Amazon or a seller using amazon. If it is Amazon and they messed up, they will fix you up for sure.

This is a 1155 cpu. it has larger notices and looks more like what you have.

Image from hardwarezone.com

rhysiam · Dec 22, 2015

zanw2268 :

Well you've certainly been sold a faulty CPU. Good idea from nukemaster for a underside shot. Perhaps the notches were just mistakenly cut on the wrong side.. feel like taking a drill to you CPU? (Don't do this... even though it might actually work)

I kid, of course, your best bet for sure is to contact the seller and report it as faulty.

zanw2268 · Dec 22, 2015

Uploaded some underside picture.

Wait so your saying I have a skylake cpu Oo maybe if it is a 6700k I shouldn't report it as being faulty

But yeah the notches are definitely off, I was contemplating like and idiot taking some sandpaper to the edges hoping it would plop in.

I might have been from a seller using amazon, I will have to check up on that

nukemaster · Dec 22, 2015

Contact the seller. that looks like the bottom of an LGA 775 cpu or something.

If they will not get it sorted, take it to amazon for sure.

EDIT

Your image.

A Q6600

Image from overclockers.com

Look like someone placed a label over an old LGA 775 cpu and sold it as a new chip.

Damn_Rookie · Dec 22, 2015

If you zoom in and look closely at the third image (the one taken directly above the chip), you can see the original CPU silk screen underneath the "i7 4790K" label that's been stuck on top. I can't make out all the writing, but I can see the CPU was made in Costa Rica, and not Vietnam, like the label claims. The CPU is definitely a lot older than an i7 4790K.

Unfortunately I have to concur with those above, it's not an i7 4790K. It's a relabeled CPU someone is trying to pass off as an i7 4790K.

zanw2268 · Dec 22, 2015

Thank you for all your help @rhysiam @nukemaster

It looks like I am going to have to ship the cpu back as it's not a 4790k at all...

Thank you for helping me resolve this quickly guys, I just wish I could have it all built before christmas, guess not :/

rhysiam · Dec 22, 2015

I did some Google-Images searches too, but nukemaster beat me to it. LGA 775 CPU. Nice catch on the printed writing too... that's a poor knock off!

Unlucky.

Did you actually buy the actual Amazon item you linked above? Because that seems to be Amazon themselves, not a 3rd party seller through Amazon.

zanw2268 · Dec 22, 2015

@rhysiam I am pretty sure I purchased it from amazon directly, as I live in Vancouver BC I needed it to be able to ship to canada. And it looks like amazon will ship it to Canada, But I might have chosen a different seller, How can I check to see whom I purchased it from?

EDIT: I went under my order's and Looks like It was Sold by: Amazon Export Sales LLC

nukemaster · Dec 22, 2015

It is ok Amazon Exports is just amazon in the USA. Contact them and they should get you all set.

I have had very good service from Amazon in the past.

EDIT
Just a heads up. Since you are in BC, I recommend also checking out NCIX and its affiliates. The exchange rate from USD to CAD is pretty bad at this time.

Rookie_MIB · Dec 23, 2015

I looked at that label and the first thing I thought was: 'Shady seller relabeling CPUs'...

I've never seen a proper Intel label look like that one - I have to usually squint to read them.

Help Please!! Problems with LGA1150

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