My USB stick's connection resets every 30 min

maillet · Dec 23, 2015

Hi!! since i upgraded my mobo, my usb stick's connection to my computer resets every 30 minutes or so. i did install every drivers and stuff. my new mobo is a gigabyte Z170X gaming 3 and my usb stick is a kingston HyperX data traveller. i did troubleshoot the stick and it is said its working fine. thanks for your time!

Boogieman_WD · Dec 23, 2015

Hi maillet!

Chances are that the problem is not caused by the USB flash drive itself, since it sounds like the problem occurred right after you have upgraded your mobo. Anyway, I'd suggest that you try it with a different computer/device just to make sure about that. I'd also recommend that you test a different USB flash drive or an external HDD if possible, to see if the problem reoccurs.
You should also check the Power Options and more specifically - your Power Plan Settings. You can access the Power Options through the Control Panel. Once opened, click on "Change Plan Settings" for the currently selected power plan, then "Change advanced power settings". There you should look for "USB Settings". Click on the + symbol to expand the menu and do the same for "USB Selective Suspend Setting". If this is set to "Enabled" change it to "Disabled" and click OK. After that try the flash drive, to see if that has fixed the issue.

Hope that helps. Please let me know how it goes.
Boogieman_WD

maillet · Dec 23, 2015

i did change the usb setting and set my power plan to high performance. still does it! but on the bright side it doesnt bug anymore, just resets and work properly anyways.

maillet · Dec 23, 2015

cuz before the stick crashed completely but now it just resets like before but without crashing. still an issue tho

maillet · Dec 23, 2015

i disabled the usb legacy support option in the bios. ill tell you iff it works

maillet · Dec 23, 2015

still doesnt work. looks like i'm out of options!

Boogieman_WD · Dec 28, 2015

Hmm it's a tough one. Try changing the specific Power Option setting and not just the power plan. If it turns out that this doesn't help as well, I'd contact the motherboard manufacturer's customer support and ask for advice on this issue, if I were you. They might come up with a constructive solution for the problem.

Please let me know how it goes.

maillet · Dec 28, 2015

Boogieman_WD :

maillet · Dec 28, 2015

hey guess what, after testing on a diferent computer, it was the usb stick that had a problem. that solves the matter. thanks for your support!

Boogieman_WD · Jan 4, 2016

Sure thing, mate. Happy New Year!

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