Windows 7 BSOD (New Rig, Require assistance)

Toggle sidebar Toggle sidebar
pandaboy94

pandaboy94

Honorable
Dec 23, 2015
41
3
10,545
Hi guys hopefully someone can help me. I recently built my new computer and i thought there wouldn't be any issues because all of the parts are good and the pc is working (I'm currently on it) But i keep randomly having blue screens. One time i was starting an app and got one, and one was after i updated my 3.0 usb drivers for the front of my case, so i can't even update them. These are my specs.

Case: VIVO ATX Mid Tower Computer Gaming PC Case / Black Desktop Shell / 3 Fan Mounts, Dual USB 3.0 (CASE-V02)
CPU: AMD FD6300WMHKBOX FX-6300 6-Core Processor Black Edition
GPU: ASUS HD7770-2GD5 2GB
Motherboard:M5A97 R2.0 (Bios ver. 6/26/2015, I updated bios hoping it'd help but still no)
Ram: G.Skill F3-12800CL9D-8GBXL 8GB (2 x 4GB) (I have 16gb in total, so 4 sticks of this ram)
I've ran a memtest and i had no errors so i don't believe its the ram.

I'll link dump files.

==================================================
Dump File : 122315-9703-01.dmp
Crash Time : 12/23/2015 4:30:56 PM
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`777bda2a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05d4cb60
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122315-9703-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 279,624
Dump File Time : 12/23/2015 4:31:35 PM
==================================================

Next Dump File


==================================================
Dump File : 121715-8096-01.dmp
Crash Time : 12/17/2015 11:32:52 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0401de8c
Parameter 3 : fffff880`0925bd20
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+64110
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121715-8096-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 279,624
Dump File Time : 12/17/2015 11:37:16 PM
==================================================


And the third one (This one happens ANY TIME i update my USB 3.0 ports on my case)


==================================================
Dump File : 121315-8392-01.dmp
Crash Time : 12/13/2015 6:20:36 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`04747e8c
Parameter 3 : fffff880`0ad21de0
Parameter 4 : 00000000`00000000
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+1de8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121315-8392-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 279,736
Dump File Time : 12/13/2015 6:21:47 AM
==================================================


 
Solution
J
bugcheck in asmtxhci.sys the driver did not like the memory address passed to it.
(address looks like it could be valid rather than a clearly bogus memory address)
driver \SystemRoot\system32\DRIVERS\asmtxhci.sys
Timestamp: Tue Jun 02 23:33:15 2015

the minidump memory dumps do not contain debug info for USB devices, you have to provide a kernel memory dump to figure USB problems. But I would guess you have a old USB device plugged into your USB 3 port.

most likely this: Razer Abyssus
\SystemRoot\system32\drivers\Abyssus.sys Thu Oct 29 19:53:48 2009
look here for the update:
http://drivers.razersupport.com/index.php?_m=downloads&_a=view&_m=downloads&_a=view

your drivers for your machine are very dated and you have a update...
Sort by date Sort by votes
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
update the BIOS to get USB 3.0 BIOS fixes, update the usb 3.0 chipset drivers to get USB 3.0 fixes,
update the ethernet drivers to get ethernet fixes.

you did the BIOS update but I am not sure about the USB 3.0 chipset drivers, they have to be updated together to work correctly.

if you use a USB wireless adapter you have to update that also.

otherwise, you can put your actual memory .dmp file on a server and post a link.
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
bugcheck in asmtxhci.sys the driver did not like the memory address passed to it.
(address looks like it could be valid rather than a clearly bogus memory address)
driver \SystemRoot\system32\DRIVERS\asmtxhci.sys
Timestamp: Tue Jun 02 23:33:15 2015

the minidump memory dumps do not contain debug info for USB devices, you have to provide a kernel memory dump to figure USB problems. But I would guess you have a old USB device plugged into your USB 3 port.

most likely this: Razer Abyssus
\SystemRoot\system32\drivers\Abyssus.sys Thu Oct 29 19:53:48 2009
look here for the update:
http://drivers.razersupport.com/index.php?_m=downloads&_a=view&_m=downloads&_a=view

your drivers for your machine are very dated and you have a update BIOS, often the BIOS contains code that supports the USB 2 and usb 3 chipsets used on the motherboard. IE the BIOS and the drivers should be both update together or you can get some very strange issues.
the drivers for your USB 3 ports are dated in 2013. (generally usb 3 drivers from 2013 and newer work ok)

overall, I would update your razer driver, reboot and see if you still have issues, if you do, then update all of your motherboard drivers and BIOS and retest. (and apply all of the various windows updates)



machine info:
BIOS Version 2603
BIOS Starting Address Segment f000
BIOS Release Date 06/26/2015
Manufacturer ASUSTeK COMPUTER INC.
Product M5A97 R2.0
Version Rev 1.xx
Processor Version AMD FX(tm)-6300 Six-Core Processor
Processor Voltage 8dh - 1.3V
External Clock 200MHz
Max Speed 3500MHz
Current Speed 3500MHz


 
Upvote 0 Downvote
Solution
pandaboy94

pandaboy94

Honorable
Dec 23, 2015
41
3
10,545
i updated the drivers for the usb ports with the latest ones and so far no BSOD, hopefully it has been fixed.

UPDATE: Completely different BSOD now. https://www.dropbox.com/s/oser4ke3hf4hgay/122315-9266-01.dmp?dl=0
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
I only see the same memory dump that shows a bugcheck in the razer Abyssus.sys driver (from 2009)
the memory dump was Wed Dec 23 17:58:28.184 2015
looks like mismatched usb driver, mismatched bit defender firewall drivers also. (some from 2011. some from 2013)
also a bitdefender filesystem driver from 2012 also
\SystemRoot\system32\DRIVERS\trufos.sys Wed Mar 06 03:47:58 2013
another bitdefender file driver.
you might uninstall the old bitdefender or update it. You have updated your ethernet driver to a 2015 version, the old bitdefender might be causing some problems.



 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom