- Oct 24, 2015
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I posted this on another forum, but got zero responses. I thought I'd try here as it seems to be a place with lots of knowledgeable people.
My wife's computer has been crashing in games for about a year and a half. She doesn't play a ton of different games, but most of them crash. The one game that didn't crash was Project 1999 (which is Everquest from 2000-2001 era). So that's really old and probably doesn't push the computer very hard. The games that do cause crashes are The Secret World, Civ V (in DX11 mode - it doesn't crash in DX9 mode), Endless Legend, and Gauntlet.
Her machine has experienced two kinds of crashes. The first is the game freezing accompanied by the Windows message saying "<game.exe> has stopped working." and it gives the option to check online for a solution or close the program. The second is the screen going black, but the sound continues (neither of us can remember if it loops or just continues as if the game were still running). It is essentially frozen for a minute or two, then it's possible to use task manager to end process on the game.
The crashes occur at fairly random times. Sometimes she can play for a longish time (an hour or so) before it crashes the first time. Sometimes the crash happens within 30 seconds from starting the game.
In trying to figure out the problem, I've done clean installs of Windows 7 (more than once). I've checked and DX is up to date and correctly installed. I've even replaced every piece of hardware on the computer except for the mouse and monitor. Every piece. I upgraded her machine recently with new motherboard, memory, video card, PSU, case and keyboard. I did a fresh install of Windows 7 during that process and manually reinstalled all of her software. I've run MemTest386 and it never finds errors. I've checked temperatures and they're not excessive. I've updated drivers and motherboard firmware. I've run hard disk diagnostics on the physical hard drive (not on the SSD). I've also run chkdsk. I've run SCANNOW to check for problems with Windows. I've tried different anti-virus (NOD32 originally, now Avast). I've tried multiple firewalls (I think Tiny Personal Firewall, Comodo and now Windows Firewall). I've also checked the Windows 7 Performance Monitor right after the crash and it's shown nothing maxxed out (CPU, memory, etc). I did that because somebody suggested that it could be virtual memory settings.
Nothing seems to make a difference. I've been working on computers since the 90s, and I'm stumped, especially since I've replaced all the hardware.
BTW, I've configured her Win7 the same way I've got mine. My machine runs flawlessly.
Here's some more info:
*System specs
*I ran MSI Afterburner logging when she crashed the last time. Here's a that log file. The last log item was the one in question and from 11/30. The crash took place around 10:45. Everything looks normal AFAICT.
*I also ran DM Log Collector. It has the event logs after the crashes. Here it is.
I'm looking for other things to check, or possible solutions.
My wife's computer has been crashing in games for about a year and a half. She doesn't play a ton of different games, but most of them crash. The one game that didn't crash was Project 1999 (which is Everquest from 2000-2001 era). So that's really old and probably doesn't push the computer very hard. The games that do cause crashes are The Secret World, Civ V (in DX11 mode - it doesn't crash in DX9 mode), Endless Legend, and Gauntlet.
Her machine has experienced two kinds of crashes. The first is the game freezing accompanied by the Windows message saying "<game.exe> has stopped working." and it gives the option to check online for a solution or close the program. The second is the screen going black, but the sound continues (neither of us can remember if it loops or just continues as if the game were still running). It is essentially frozen for a minute or two, then it's possible to use task manager to end process on the game.
The crashes occur at fairly random times. Sometimes she can play for a longish time (an hour or so) before it crashes the first time. Sometimes the crash happens within 30 seconds from starting the game.
In trying to figure out the problem, I've done clean installs of Windows 7 (more than once). I've checked and DX is up to date and correctly installed. I've even replaced every piece of hardware on the computer except for the mouse and monitor. Every piece. I upgraded her machine recently with new motherboard, memory, video card, PSU, case and keyboard. I did a fresh install of Windows 7 during that process and manually reinstalled all of her software. I've run MemTest386 and it never finds errors. I've checked temperatures and they're not excessive. I've updated drivers and motherboard firmware. I've run hard disk diagnostics on the physical hard drive (not on the SSD). I've also run chkdsk. I've run SCANNOW to check for problems with Windows. I've tried different anti-virus (NOD32 originally, now Avast). I've tried multiple firewalls (I think Tiny Personal Firewall, Comodo and now Windows Firewall). I've also checked the Windows 7 Performance Monitor right after the crash and it's shown nothing maxxed out (CPU, memory, etc). I did that because somebody suggested that it could be virtual memory settings.
Nothing seems to make a difference. I've been working on computers since the 90s, and I'm stumped, especially since I've replaced all the hardware.
BTW, I've configured her Win7 the same way I've got mine. My machine runs flawlessly.
Here's some more info:
*System specs
*I ran MSI Afterburner logging when she crashed the last time. Here's a that log file. The last log item was the one in question and from 11/30. The crash took place around 10:45. Everything looks normal AFAICT.
*I also ran DM Log Collector. It has the event logs after the crashes. Here it is.
I'm looking for other things to check, or possible solutions.
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