New PC has no display

Zynem94 · Dec 24, 2015

Hi!

I've just finished building my first ever PC, and to my relief it turned on after following a step by step instruction guide! The only problem is, I have no signal on my monitor when connecting it via the GPU. The GPU fan is spinning and my keyboard/mouse light up when turning on the PC but I can't get any display!

I would be very grateful if someone could give me some advice! Thanks

http://uk.pcpartpicker.com/p/88tHP6

alexoiu · Dec 24, 2015

Hi, What are the 4 digits after B in the board's serial (B1xxx)?

Calvin7 · Dec 24, 2015

XFX Radeon R9 380 4GB Double Dissipation Video Card
Requirements
External Power - 6-pins : 2
Minimum Power Supply Requirement : 550 watt
XFX Recommended Power Supply : XFX 650W PSU
- See more at: http://xfxforce.com/en-us/products/amd-radeon-r9-300-series/amd-radeon-r9-380-4gb-double-dissipation-r9-380p-4255#sthash.ZgUgGHsB.dpuf

Zynem94 · Dec 24, 2015

alexoiu :

B1507

alexoiu · Dec 24, 2015

The CPU is supported.
It might be that the tv does not support resolutions. I suggest borrowing a monitor and testing. A case speaker would also help in troubleshooting.

Zynem94 · Dec 24, 2015

alexoiu :

This is my tv

http://www.samsung.com/uk/support/model/UE32F6510SBXXU (3D FULL HD LED TV)

I thought it would definitely be appropriate?

Thanks for replying!

alexoiu · Dec 24, 2015

You're welcome.
I've seen some cases where tvs would not work in BIOS, because of low resolutions.
It should work with no issues after installing Windows and the graphics driver.
That's why I think that would be good to test firstly with a monitor, before seating and re-seating components, or other troubleshooting.

Zynem94 · Dec 24, 2015

alexoiu :

I've just purchased a monitor and tried every connection combination possible, but the monitor tells me that there is no signal

alexoiu · Dec 24, 2015

Is the monitor connected to the graphics card (not the motherboard)?

Zynem94 · Dec 24, 2015

alexoiu :

Yes, I have it plugged in both the only hdmi slot of the GPU and my monitor

alexoiu · Dec 24, 2015

Try leaving single RAM module installed. Test each slot.

Zynem94 · Dec 24, 2015

alexoiu :

Still no signal :??:

alexoiu · Dec 24, 2015

Can you test different graphics card?

hiyabusared · Dec 24, 2015

Have you pulled the cmos battery? Leave it out for about 1 minute then place it back. Also when reading I saw you used hdmi, have you tried also going to the tv menu and putting the tv settings to default?

Zynem94 · Dec 24, 2015

alexoiu :

Unfortunately I don't have access to any other GPU, someone suggested this build for me at r/ buildapc

https://www.reddit.com/r/buildapc/comments/3wt66z/build_help_finishing_parts_to_complete_build/

so I assumed they had the knowledge to build a compatible machine.

I've made a 1 minute long video showing the process of me turning it on, and the cabling etc of my PC (sorry for the untidy cabling) if there is anything stupid and obvious that I am unaware of!

https://www.youtube.com/watch?v=FZzMOig6CKo

I really appreciate your help!

- I noticed the GPU has 2 power inputs and I only have 1 plugged in. I tried both, and only 1 in the other input but it wouldn't turn on at that point

hiyabusared · Dec 24, 2015

So on your GPU there are 2, 6 pin connectors and you only have 1, 6 pin connected currently? You need to have both 6 pin connectors plugged in.

alexoiu · Dec 24, 2015

"
- I noticed the GPU has 2 power inputs and I only have 1 plugged in. I tried both, and only 1 in the other input but it wouldn't turn on at that point "

You have to connect both PCIe power cables to the card. But since still not working...
The "problem" with the CPU you're using is that it doesn't have integrated graphics, therefore not able to test the onboard.

Try though borrowing a card and testing. A case speaker would also help, for checking if motherboard and CPU do work.

Zynem94 · Dec 24, 2015

hiyabusared :

Wow there is the solution haha. Although the fan isn't spinning but I now have something on my screen

I'm so sorry for wasting @alexoiu's time, and anybody else who has read this. Thank you very much for your responses.

hiyabusared · Dec 24, 2015

Hey glad to help. Everyone learns and needs help. Congrats on first build and hope it all works well.

KublaiKhan · Dec 24, 2015

A cheap video card is a handy thing to have around. There's this situation, which you're in now; and then there's the inevitable emergency when your main video card dies in 3-5 years. This is as essential tool, as much so as a screwdriver.

The GPU needs both power cables connected.

The MINIMUM power requirement for that card is 550 W. The recommended supply is 650 W. You have a 500 W power supply. That could be your problem.

Regardless, you have to start swapping parts to find the bad one.

You should be booting without any SSD or hard drives connected at this point, just trying to see POST scroll and reach BIOS.

You've swapped memory around. Nothing changed.

Have you swapped the video cable, or used another type?

Have you tried another monitor? Or connected that same monitor to another computer?

Swapping the video card is the next easy step. This is why you need a cheap spare, or a friend with an extra card.

Swapping the power supply would be the next easy thing to do.

Then you're swapping the motherboard, which is not as fun. And the processor.

I'd start calling friends, looking to scrap together an extra video card and power supply.

Edit:

Oh, I thought I read you tried with both connections, but it still did not work. My bad.

New PC has no display

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