Windows 7 BSOD problem .. Help Please

HasanFCB

Reputable
Dec 24, 2015
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4,510
Hi there

I just made my build 2 months ago .. the computer is running fast and smooth while i am working on it .. if i let it sleep and once i come back i would be surprised by a BSOD and it restarted itself and a message popup saying "computer was successfully ..."
i just want to know what causes these problems and how to fix them
here you can find the DMP files and the MSinfo..hope that can help

http://www.mediafire.com/download/ccxmpoe4w55mt2v/Dump_files.zip
http://www.mediafire.com/view/y5hsa2h5m02ed0s/msinfo.nfo

Thanks guys
 
Solution
something is going on with your usb subsystem and
USB Mass Storage Class Driver (and winusb.sys and usbaudio.sys)
SystemRoot\system32\DRIVERS\USBSTOR.SYS Thu Mar 10 20:37:16 2011

(all the other usb binaries are from nov 26 of 2013 except the one above)

have you applied all of the windows updates?
you need to change the memory dump type to kernel memory dump, and provide the next memory dump.
it will be stored as c:\windows\memory.dmp and will contain debug info for the usb subsystem.

you might also want to use control panel and make sure that your usb devices do not try to go into low power states (sleep).


something is going on with your usb subsystem and
USB Mass Storage Class Driver (and winusb.sys and usbaudio.sys)
SystemRoot\system32\DRIVERS\USBSTOR.SYS Thu Mar 10 20:37:16 2011

(all the other usb binaries are from nov 26 of 2013 except the one above)

have you applied all of the windows updates?
you need to change the memory dump type to kernel memory dump, and provide the next memory dump.
it will be stored as c:\windows\memory.dmp and will contain debug info for the usb subsystem.

you might also want to use control panel and make sure that your usb devices do not try to go into low power states (sleep).


 
Solution