Graphics issue (black screen/frozen screen after login with no mouse)

J_SULLY · Dec 25, 2015

If it matters it's a GTX 980ti... I'm nearly certain it's an Nvidia driver problem after going through many many online fixes for my problem, but the only way I can get into the control panel to uninstall the drivers is through safe mode and then as soon as I restart Windows 10 automatically recovers the drivers.

To fix this I tried to turn off auto updating but it cannot be accomplished in safe mode so it appears I'm in a neverending loop of suck.

The display is just fine on the login screen and then the desktop screen but as soon as you try to open anything up the display goes black or freezes. I need a Christmas miracle lol, any help would be appreciated.

COLGeek · Dec 25, 2015

What are the specs for this system (make/model of all components)?

J_SULLY · Dec 25, 2015

Skylake Intel i7-6700k processor
Cryorig H7 heatsink
EVGA GeForce 980 Ti ACX 2.0 PSU
Asus Z170-A motherboard
Corsair Vengeance LPX 16GB 2x8gb DDR4 RAM
Samsung 850 EVO 250GB SSD
Seagate Barracuda 1TB HDD
EVGA Supernova B2 750W PSU

EDIT... Also the monitor is a 25" LG 21:9 Ultrawide if it matters

COLGeek · Dec 25, 2015

Specs look good. Is your motherboard BIOS current? Also, are you overclocking anything (CPU, GPU, memory)?

J_SULLY · Dec 25, 2015

BIOS is good, but I have been overclocking both my GPU and CPU as well as my monitor since I built the computer around two months ago. No complications until now, but just in case, I reset the CPU to the factory 3.5 (from 4.5) in BIOS and hooked up my TV to my computer to see if I had simply pushed my monitor too far. No change in symptoms.

Also, the overclock I have on my GPU is incredibly light. +150 core and memory clock.

COLGeek · Dec 25, 2015

Generally, when troubleshooting issues like this, all OC settings should be returned to stock. Just helps rule out variables in the fix-it process. What GPU did you have installed before the GTX?

J_SULLY · Dec 25, 2015

The 980 was it, this is a fresh build. All new parts and a new OS. As for the GPU being clocked slightly, there's not much I can do. MSI Afterburner will not work for me in safe mode so if possible we'll need to act as if it is OEM stock.

COLGeek · Dec 25, 2015

Are you (were you) using the latest drivers downloaded directly from Nvidia?

J_SULLY · Dec 25, 2015

Yes, and that is the main reason I believe this to be a driver issue. I installed the most recent driver yesterday and as soon as I turn the computer on this morning, nothing doing.

COLGeek · Dec 25, 2015

Try DDU (if you haven't already) to remove the drivers and try again.

You are right (I suspect), this is a driver issue. The system seems to work in Safe Mode (when generic VGA drivers are used) and fails when the Nvidia drivers are used.

Is this pretty much the current situation?

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

J_SULLY · Dec 25, 2015

Mission accomplished! It was indeed the graphics driver. I didn't have to do anything too fancy to fix the problem, I just kept rebooting and rebooting until it held out long enough to uninstall the old driver. Everything is back to normal.

I'd rather this had been easier and there be a more clearcut way to fix this problem, but getting lucky is better than getting bent

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Graphics issue (black screen/frozen screen after login with no mouse)

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