External HDD Problem

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DePoN_

Reputable
Dec 25, 2015
3
0
4,510
Hello guys and girls,
I have a WD My passport 500 gb Ext.HDD and I used to use it oftenly. Suddenly one day I power up my pc ( The harddrive was plugged in) and my Pc started being slow and my external hard drive would not show up. When I unplugged the external hard drive my pc was as fast as normal. Till now my PC cant recognize my ext hdd. Any solutions?
 
Solution
D_Know_WD
Hi there DePoN_,

Sorry that you are facing some issues with your WD drive. :(
Is the drive even powering up? How it is recognized by Disk Management?

One thing you can try is to attach the drive with a different USB cable to another USB port. I guess you can even attach it to another system.
In case the issue persists, you can boot up Ubuntu from a CD or a flash drive and try to access the drive. In case you can do that, you need to back up the data stored on it. Check this out: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode

After that, you can test the drive with WD's DLG tool(both short and extended tests): http://products.wdc.com/support/kb.ashx?id=oN45nv

Is the drive under warranty?

Let me know how this goes...
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there DePoN_,

Sorry that you are facing some issues with your WD drive. :(
Is the drive even powering up? How it is recognized by Disk Management?

One thing you can try is to attach the drive with a different USB cable to another USB port. I guess you can even attach it to another system.
In case the issue persists, you can boot up Ubuntu from a CD or a flash drive and try to access the drive. In case you can do that, you need to back up the data stored on it. Check this out: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode

After that, you can test the drive with WD's DLG tool(both short and extended tests): http://products.wdc.com/support/kb.ashx?id=oN45nv

Is the drive under warranty?

Let me know how this goes,
D_Know_WD
 
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