Blue screen when audio plays

dman1528 · Dec 27, 2015

Hey everyone, I've been getting random blue screen's on my custom gaming computer that I've built for a long time. They seem to happen a lot when I'm listening to music on itunes. Specially when I wake my computer up from sleep, I notice that if Itunes was left open and I go to play a song right after waking from sleep, that the audio will lag and be all distorted for about 10 seconds or so then go back to normal. Other times my computer hangs up and I get a blue screen. Please help me track this down.
thank you,
-Donnie

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: FFFFF8A010385590
BCP2: FFFFFFFFC0000006
BCP3: 00000000771F487B
BCP4: 00000000029DEA80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122715-31449-01.dmp
C:\Users\Donnie\AppData\Local\Temp\WER-781533-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

penguintech · Dec 28, 2015

Download blue screen viewer :
http://www.nirsoft.net/utils/blue_screen_view.html

Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad and copy all content. Please paste it into your next reply.

dman1528 · Jan 2, 2016

Thank you for the reply.

==================================================
Dump File : 010216-24507-01.dmp
Crash Time : 1/2/2016 10:41:03 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffff8a0`01462b90
Parameter 3 : fffff8a0`01462e70
Parameter 4 : 00000000`05040104
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010216-24507-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 344,608
Dump File Time : 1/2/2016 10:45:17 AM
==================================================

==================================================
Dump File : 122715-25303-01.dmp
Crash Time : 12/27/2015 12:30:10 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 000007fe`fe026a7a
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`0000ffff
Parameter 4 : fffff880`0ac106f0
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c914b
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122715-25303-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 326,872
Dump File Time : 12/27/2015 12:31:39 PM
==================================================

==================================================
Dump File : 122715-31449-01.dmp
Crash Time : 12/27/2015 11:30:28 AM
Bug Check String :
Bug Check Code : 0xc000021a
Parameter 1 : fffff8a0`10385590
Parameter 2 : ffffffff`c0000006
Parameter 3 : 00000000`771f487b
Parameter 4 : 00000000`029dea80
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122715-31449-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 345,352
Dump File Time : 12/27/2015 11:32:30 AM
==================================================

==================================================
Dump File : 121615-30654-01.dmp
Crash Time : 12/16/2015 12:26:16 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff700`01080000
Parameter 3 : 00000000`000015e8
Parameter 4 : fffff6fb`7dbed009
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121615-30654-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 345,760
Dump File Time : 12/16/2015 12:28:00 PM
==================================================

==================================================
Dump File : 120915-32900-01.dmp
Crash Time : 12/9/2015 3:02:02 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0d9ad028
Parameter 3 : 00000000`b2000000
Parameter 4 : 00000000`00000014
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120915-32900-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 357,720
Dump File Time : 12/9/2015 3:04:13 AM
==================================================

==================================================
Dump File : 111415-20248-01.dmp
Crash Time : 11/14/2015 12:23:31 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff700`01080000
Parameter 3 : 00000000`0000304a
Parameter 4 : fffff6fb`7dbed009
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111415-20248-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 355,456
Dump File Time : 11/14/2015 9:40:45 AM
==================================================

==================================================
Dump File : 090415-25833-01.dmp
Crash Time : 9/4/2015 2:04:40 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff700`01080000
Parameter 3 : 00000000`0000ae1b
Parameter 4 : fffff6fb`7dbed009
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+735c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+735c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090415-25833-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 363,808
Dump File Time : 9/4/2015 5:10:24 PM
==================================================

==================================================
Dump File : 072715-25240-01.dmp
Crash Time : 7/27/2015 6:30:35 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`034cd2bc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+748c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072715-25240-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 338,112
Dump File Time : 7/27/2015 6:43:39 PM
==================================================

==================================================
Dump File : 072115-24242-01.dmp
Crash Time : 7/21/2015 2:37:51 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`034982bc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+748c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072115-24242-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 319,152
Dump File Time : 7/21/2015 2:49:25 PM
==================================================

==================================================
Dump File : 061215-21013-01.dmp
Crash Time : 6/11/2015 10:40:20 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`032d72bc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+748c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061215-21013-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 320,824
Dump File Time : 6/12/2015 6:32:45 AM
==================================================

==================================================
Dump File : 060515-28657-01.dmp
Crash Time : 6/5/2015 5:42:16 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0329a2bc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+748c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060515-28657-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 324,136
Dump File Time : 6/5/2015 6:09:52 PM
==================================================

==================================================
Dump File : 051715-42525-01.dmp
Crash Time : 5/17/2015 3:42:49 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0328c2bc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+748c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051715-42525-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 311,856
Dump File Time : 5/17/2015 5:25:48 PM
==================================================

==================================================
Dump File : 050815-35630-01.dmp
Crash Time : 5/8/2015 7:01:20 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`04a2c225
Parameter 3 : fffff880`0ada2008
Parameter 4 : fffff880`0ada1860
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+20ab83
File Description : NVIDIA Windows Kernel Mode Driver, Version 361.43
Product Name : NVIDIA Windows Kernel Mode Driver, Version 361.43
Company : NVIDIA Corporation
File Version : 10.18.13.6143
Processor : x64
Crash Address : nvlddmkm.sys+1bb225
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050815-35630-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 313,432
Dump File Time : 5/8/2015 7:08:29 AM
==================================================

==================================================
Dump File : 050815-28532-01.dmp
Crash Time : 5/8/2015 4:29:15 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0328c4bc
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+72a40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor : x64
Crash Address : ntoskrnl.exe+72a40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050815-28532-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 319,392
Dump File Time : 5/8/2015 4:31:25 AM
==================================================

==================================================
Dump File : 050215-34632-01.dmp
Crash Time : 5/2/2015 2:04:23 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`049ff225
Parameter 3 : fffff880`009eed98
Parameter 4 : fffff880`009ee5f0
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+20ab83
File Description : NVIDIA Windows Kernel Mode Driver, Version 361.43
Product Name : NVIDIA Windows Kernel Mode Driver, Version 361.43
Company : NVIDIA Corporation
File Version : 10.18.13.6143
Processor : x64
Crash Address : nvlddmkm.sys+1bb225
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050215-34632-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 324,856
Dump File Time : 5/2/2015 3:50:08 AM
==================================================

==================================================
Dump File : 042515-30544-01.dmp
Crash Time : 4/25/2015 9:26:10 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff888`02523048
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`032a8c1a
Parameter 4 : 00000000`00000005
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+e36b
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+72a40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042515-30544-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 266,320
Dump File Time : 4/25/2015 9:56:01 PM
==================================================

==================================================
Dump File : 041415-22120-01.dmp
Crash Time : 4/14/2015 4:28:26 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+59070c
File Description : NVIDIA Windows Kernel Mode Driver, Version 361.43
Product Name : NVIDIA Windows Kernel Mode Driver, Version 361.43
Company : NVIDIA Corporation
File Version : 10.18.13.6143
Processor : x64
Crash Address : ntoskrnl.exe+74e90
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041415-22120-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 326,416
Dump File Time : 4/14/2015 4:29:35 PM
==================================================

Viktor_ · Jan 8, 2016

Disinstall the 361.43 nvidia driver and install the previous one. You can download the previous driver here: http://www.nvidia.com/download/driverResults.aspx/96079/en-us

johnbl · Jan 9, 2016

the status code returned:
0xC0000006 The required data was not placed into memory because of an I/O error

(the gpu audio driver can conflict with the motherboard audio driver, reset the BIOS to defaults to make the BIOS rescan the hardware and rebuild the resource allocations)
update the motherboard audio driver or disable the GPU audio driver if you do not use it. IE you don't get sound to your display via a video cable.

you also have some bugchecks that indicate bad memory address passed to drivers.

you might consider: remove any overclocking drivers, reset the BIOS to defaults or update the BIOS and run memtest to confirm your memory settings.

run crystaldiskinfo.exe and read your smart data from your drive and confirm your drive is not producing errors.

- you might turn off your virtual memory (pagefiles.sys) reboot, then rename the hidden pagefile.sys to pagefile.old, then turn the virtual memory back on so the system creates a new pagefile on new sectors that might not be bad.

- check the cables to the storage device

windows 8 and above can "repair" issues with sectors going bad on a drive. with window 7 you would have to do a full format (not a quick format) and reinstall the OS to get weak/bad sectors marked as bad.

other guesses would require a look at the actual memory dump files

dman1528 · Jan 9, 2016

Thank you guys. I made a few voltage tweeks and a relaxed my rams Timming down to cl 9 about a week ago and haven't had a blue screen since. I'm hoping that fixed it.

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Blue screen when audio plays

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