Random BSOD's with different errors

tundilicious · Dec 28, 2015

Hello everyone,

I have recently purchased a laptop and have been getting random BSOD's a couple of times over the past 2 weeks. First it was "memory management", then "pfn list corrupt", and today it came up with "page fault in nonpaged area".
I ran a memtest and it came out clean. I ran Blue Screen View and WhoCrashed, reports attached. I updated all the drivers after purchase so I can't determine what could be causing the crash. Any help would be greatly appreciated & thank you in advance!

System Information (local)
--------------------------------------------------------------------------------

Windows version: Windows 8.1 , 6.3, build: 9600
Windows dir: C:\Windows
Hardware: NC-E5-571G-59C1, Acer, Type2 - Board Product Name1
CPU: GenuineIntel Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4205133824 bytes total

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 28-Dec-15 9:53:25 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122815-28906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E8A0)
Bugcheck code: 0x50 (0xFFFFF6BFFE226D70, 0x0, 0xFFFFF801646CD9F2, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Mon 28-Dec-15 9:53:25 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x50 (0xFFFFF6BFFE226D70, 0x0, 0xFFFFF801646CD9F2, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 25-Dec-15 1:57:12 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122515-35546-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E8A0)
Bugcheck code: 0x4E (0x99, 0x12335F, 0x3, 0x80000000004839B)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 15-Dec-15 2:34:50 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121515-33546-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E8A0)
Bugcheck code: 0x1A (0x41201, 0xFFFFF680419BFDF0, 0xD110000030636867, 0xFFFFE00045FD01B0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

ComplX · Dec 28, 2015

Hey i am having the same issue with my computer. Have you got any further finding out a fix for this?

naturesninja · Dec 28, 2015

Do you have Avast, iPhone, or both? Might be simple as that. but, this is usually caused by bad RAM, RAID configurations, and unstable overclocks. The last won't apply to your laptop though.

tundilicious · Dec 28, 2015

naturesninja :

Thanks for the reply. Yeah, I'm running Avast. How can this be causing the problem?

tundilicious · Jan 10, 2016

Can someone please give me an idea how to fix this, I just had another crash with the following:

On Sun 10-Jan-16 1:39:28 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011016-25265-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E8A0)
Bugcheck code: 0x139 (0x3, 0xFFFFD000215C65A0, 0xFFFFD000215C64F8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 10-Jan-16 1:39:28 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x1348FC)
Bugcheck code: 0x139 (0x3, 0xFFFFD000215C65A0, 0xFFFFD000215C64F8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Thanks a lot in advance.

johnbl · Jan 10, 2016

you would have to provide access to the actual memory dumps. Ie copy them to a server like microsoft one drive, share them with the public and post a link.

tundilicious :

Can someone please give me an idea how to fix this, I just had another crash with the following:

On Sun 10-Jan-16 1:39:28 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011016-25265-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E8A0)
Bugcheck code: 0x139 (0x3, 0xFFFFD000215C65A0, 0xFFFFD000215C64F8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sun 10-Jan-16 1:39:28 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x1348FC)
Bugcheck code: 0x139 (0x3, 0xFFFFD000215C65A0, 0xFFFFD000215C64F8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Thanks a lot in advance.

tundilicious · Jan 10, 2016

Thanks johnbl!

I only have the dump of today's crash, I uploaded it here: https://www.dropbox.com/s/3fcjjhs9as7vcsy/011016-25265-01.dmp?dl=0

I regularly clean up my temporary files so I guess the previous ones were deleted. Hope you can give me an idea of the origin of the problem. I have installed all Windows updates available and all my drivers should be up to date. Please let me know if I need to provide anything else. Thanks a lot for the help!

johnbl :

johnbl · Jan 10, 2016

acer Aspire E5-571G
http://www.acer.ae/ac/en/AE/content/drivers
search by product model: e5-571g
shows a entire set of new drivers dated 7- 30-2015 for windows 8.1
also 7 bios updates.
looks like ver 1.31 dated 9-9-2015 is the most current.

-----------
looks like your system is having some sleep/hibernation problems. Do a full shutdown and reboot.
Then see if you can find a BIOS update and update the drivers for your motherboard.
look for intel chipset updates from your motherboard vendor.

a full shutdown/reboot should help, then you might disable the sleep functions until you get a BIOS and driver update. Ie set the system to high performance mode until after you update.

you can start cmd.exe as an admin and run the
powercfg.exe /energy
command and see if the report reports errors.

the minidump does strips out the required debugging info for this. (you can set the memory dump to kernel and the info will be saved to the next memory dump)

machine info:
BIOS Version V1.31
BIOS Release Date 08/03/2015
Manufacturer Acer
Product Name NC-E5-571G-59C1
Version V1.31
Processor Manufacturer Intel(R) Corporation
Processor ID d4060300fffbebbf
Processor Version Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
Processor Voltage 8ah - 1.0V
External Clock 100MHz
Max Speed 2700MHz
Current Speed 2500MHz

tundilicious · Jan 11, 2016

johnbl :

Thank you for the detailed answer!

I have a couple of questions remaining. My laptop is already set to high performance mode - never turns off screen or goes to sleep when plugged in. I guess the Windows update could still solve the problem, but here's the thing: I can't see any O.S. updates for my laptop on Acer's site, it just shows "No results". What can I do about this?

I also downloaded the Acer Care Center Live Updater to help with the updates but it says my computer is not supported. (???) I also get a similar answer from the Intel driver update assistant. I know this might be anything.. but do you have any idea what could be going on? As you see, I'm not an expert, but I usually manage to sort my pc problems by doing some digging, however I'm totally baffled with this one.
Thx again!!

johnbl · Jan 11, 2016

maybe try a different browser like google chrome, or set your browser to a compatibility mode for a previous browser version.

tundilicious :

johnbl :

Thank you for the detailed answer!

I have a couple of questions remaining. My laptop is already set to high performance mode - never turns off screen or goes to sleep when plugged in. I guess the Windows update could still solve the problem, but here's the thing: I can't see any O.S. updates for my laptop on Acer's site, it just shows "No results". What can I do about this?

I also downloaded the Acer Care Center Live Updater to help with the updates but it says my computer is not supported. (???) I also get a similar answer from the Intel driver update assistant. I know this might be anything.. but do you have any idea what could be going on? As you see, I'm not an expert, but I usually manage to sort my pc problems by doing some digging, however I'm totally baffled with this one.
Thx again!!

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