hard drive causing windows to hang

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Manish_10

Reputable
Dec 29, 2015
6
0
4,510
My laptop is 6 months old. The windows shows black screen after starting. Bios setup and boot menu can be opened. The laptop shows black screen on clicking on options such as recovry and diagonastic tool. I tried reinstalling the os but shows black screen. I removed the hard disk. I tried it was going into all the menu. I dont want to change the hdd. I have lots of important information in the 2tb hdd. Please help..
Laptop specs.
Intel core i7 5500u 2.2 ghZ
Nvidea geforce 920m
2tb hdd
16gb ddr3 ram
 
Solution
Q
Typical Dell...they used to be decent but now their just like all the other manufacturers...bundling malware with PCs and using low quality parts...proabably is the hard disk. Download SeaTools onto a USB or CD and boot from that and run a HDD test. Good news is, is this gives you a good excuse to go out, buy a new SSD, and have fast windows boot times. Or, even better, just get a new computer.
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qwertyK

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Nov 6, 2015
342
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4,860
Typical Dell...they used to be decent but now their just like all the other manufacturers...bundling malware with PCs and using low quality parts...proabably is the hard disk. Download SeaTools onto a USB or CD and boot from that and run a HDD test. Good news is, is this gives you a good excuse to go out, buy a new SSD, and have fast windows boot times. Or, even better, just get a new computer.
 
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Solution
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qwertyK

Reputable
Nov 6, 2015
342
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4,860
So can you please go into the Boot Menu. This is usually achieved by spamming F12 or F8. Select the drive you want to boot from, then you will be able to boot from CD or DVD. I doubt reinstalling windows will solve this issue in this case. More of a hardware issue.
 
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mjslakeridge

mjslakeridge

Splendid
Mar 6, 2013
3,386
4
21,965
If you have reinstalled the OS, then any other programs/files on that HDD are likely gone. Did you buy the laptop from a retailer or online? If a retailer, take it back and let them try to get it to work. If online, contact Dell and make them repair or replace it, as it is only 6 months old.
 
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M

Manish_10

Reputable
Dec 29, 2015
6
0
4,510
I have tried reinstalling and repairing.. but failing to do so. i have contacted dell. The dell engineer is not able to solve it. He is trying by replacing every part. He had changed the mother board.. After 1 time startup the system is giving the same error response.

 
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