PC is randomly restarting itself (Kernel-Power ID 41 Error 63)

GodChriz

Reputable
Oct 31, 2015
4
0
4,510
QUICK EDIT: I forgot to mention I DO NOT GET BSOD'S, it's just a black screen like a normal restart would do, and most "solutions" are talking about BSOD'S

Hello Tom's

I need some help here as I tried google already and my final solution was to come here and check if anybody here has any knowledge on this problem I'm having

I came to the conclusion that it only happens when I'm playing, because I have had it run for 4 hours while watching Netflix and no random restarts, but when I play (World of Warcraft) 5-10minutes in my computer restarts.

I have already followed https://support.microsoft.com/en-us/kb/2028504 this link's solution and it's still persisting for me.

This is what shows up in the event logs.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
+ System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2015-12-31T06:42:49.635722900Z

EventRecordID 4759

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Abbott

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

I do not OC my computer. I have checked my temperature and they are all normal for the Motherboard/VideoCard/PSU.

Motherboard: Maximus VIII Hero
Video Card: Asus GeForce GTX 980i Poseidon
OS: Windows 8.1 64bit Profesional
CPU: Intel i7-6700k
 
Solution
This problem according to Windows, Corsair and Gigabyte support plus several other PC experts is a hardware problem.
You should run CPU, GPU and RAM stress tests (Prime95, Furmark and Memtest86).
If your computer crashes or pops up errors during these tests then you have found the problem.

DO NOT TRY TO CHANGE ANY BIOS OR WINDOWS SETTINGS RELATED TO REBOOTS.
This settings exist in order to protect your hardware in case of power ups and downs.

It is also higly recommended to download and install all latest drivers and BIOS updates.

If this is not a driver or Bios compatibility issue then the only way to find out the root of this problem, is to change every hardware part untill it stops.
I have contacted with Corsair support (PSU) and...

lessthan0

Honorable
Jul 27, 2015
127
4
10,715
It looks like your PSU could be defective.
It might also be that your PC wasn't pulling enough power from the wall.
I think the more logical one is your PSU not being up to standards. RMA it.
 

SkyperGK

Reputable
Nov 23, 2014
16
0
4,520
This problem according to Windows, Corsair and Gigabyte support plus several other PC experts is a hardware problem.
You should run CPU, GPU and RAM stress tests (Prime95, Furmark and Memtest86).
If your computer crashes or pops up errors during these tests then you have found the problem.

DO NOT TRY TO CHANGE ANY BIOS OR WINDOWS SETTINGS RELATED TO REBOOTS.
This settings exist in order to protect your hardware in case of power ups and downs.

It is also higly recommended to download and install all latest drivers and BIOS updates.

If this is not a driver or Bios compatibility issue then the only way to find out the root of this problem, is to change every hardware part untill it stops.
I have contacted with Corsair support (PSU) and Gigabyte support (MoBo) and they both agree to the above.
Change one hardware part at a time untill the problem stops or ask it from your pc provider.
You should start from less expensive parts.
Check even the case switches and cables.
Then PSU, RAM, SSDs and HDDs, MoBo, GPU and last one the CPU.

I am encountering the same problem with a low budget rig:
Case: Corsair 200R
MoBo: GA-990XA-UD3
CPU: FX 6350
CPU cooler: HYPER 212 EVO
GPU: GTX 660
RAM: HYPERX FURY 8 GB
SSD: TOSHIBA 480GB
PSU: CORSAIR VS650
and as i can see the most possible causes are PSU and MoBo.
I will have some new infos in about a week.
Oh and a happy new year!
 
Solution