GeForce GTX 960 Issue

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James_158

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Dec 31, 2015
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Hi guys - hoping someone can help me out here.

I recently purchased a new PC which included the NVidia GeForce GTX 960, however it doesn't appear to be being picked up by my computer when running a DXDIAG.

I've updated to the latest drivers (no joy), then reset windows and installed the original VGA drivers using the CD that came with the rig (still no joy).

When I go to Device Manager and NVidia the device seems to be being picked up (see screenshot below), and I've opened up the panel to make sure the card itself is working. Any suggestions?

http://imgur.com/gmL34Va
 
Solution
rcald2000
Your choices are to either return the GTX 960 and purchase something designed to work with your low-wattage PSU, such as a GTX 750 Ti. Or you can simply purchase a more powerful, high quality, power supply and keep your GTX 960 or upgrade to whatever GPU you like.
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rcald2000

rcald2000

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Nov 3, 2009
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Question: Do you think that your computer is actually not using the GTX 960 during game play, or your 960 is being used properly by your system and you're simply bothered by the anomaly of it not being listed in DXDIGAG? I'm curious what prompted you to even look for it in dcdiag, as it's normally a tool to troubleshoot a problem.
 
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James_158

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Dec 31, 2015
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I'm almost certain that the GTX 960 isn't being used during gameplay/isn't being used by the system. The reason I ran the dxdiag in the first place was after trying to play a bit of Counter Strike: Global Offensive to see what kind of FPS I could get with the system, and it was struggling to maintain 35 FPS even when running on a lower resolution than 1900x1080 with some settings set to medium instead of high.

Disabling the Intel HD Graphics 4600 doesn't work, just switches over to Microsoft basic display driver.

Full system specs:

Operating System: Windows 10 Home
Processor: Intel Core i5-4460
Turbo Freq: 3.20 GHz
Processor Cache: 6MB
Memory: 8GB DDR3 1600Mhz RAM
DIMM sockets: 4 x DIMM sockets (1 used)
Hard Drive: 2TB SATA HDD
Solid State Drive: No
Graphics: NVIDIA GeForce GTX 960 2GB Graphics Card
Chipset: Intel B85 Chipset
Optical Drive: DVD/RW
Audio: High Definition Audio, 7.1 channel
Networking: Realtek 10/100/1000 LAN
Power supply: 350 watts
 
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rcald2000

rcald2000

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Nov 3, 2009
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Does your power supply actually have a 6 pin PCIe connector, or did you use a 4 pin molex to 6 pin adapter? The GTX 960 and i5-4460 has 120 watt and 84 watt TDPs respectively. The recommended wattage for the 960 is 460 watts. Would you happen to know the mfg and model of your power supply? And was this a computer you built, or is it pre-built?

*** power requirements for graphics cards ***
http://www.realhardtechx.com/index_archivos/Page362.htm
 
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rcald2000

rcald2000

Splendid
Nov 3, 2009
5,558
146
28,990
Your choices are to either return the GTX 960 and purchase something designed to work with your low-wattage PSU, such as a GTX 750 Ti. Or you can simply purchase a more powerful, high quality, power supply and keep your GTX 960 or upgrade to whatever GPU you like.
 
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Solution
J

James_158

Reputable
Dec 31, 2015
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4,510
So, being the idiot that I am, when setting things up for some reason I decided to plug my DVI cable into the motherboard port rather than the GPU port. What makes it worse is the fact that I even took the card out of the machine to inspect it and still didn't notice that I was plugged into the wrong port. Well done me - *facepalm*

Although this has made me realise that I'll do well to upgrade my PSU as soon as I can. Like you say, my current 350w is below the nVidia recommendation.

Thanks for your help anyways mate, much appreciated!
 
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