Hello, just wondering if you can help me.
We ordered a EVGA GTX 970 for my son which he bought out of his christmas and birthday money for which it arrived yesterday. We installed it and everything was fine, but about an hour ago when i was playing Minecraft with my 2 sons, my son with the new graphics card his PC just turned off during playing the game without any warning. I have tried the PCI-Express cables (with the graphics card needing 1 x 6 pin and 1 x 8 pin).
When the 8 pin is connected the PC does not start at all but with the 6 pin cable connected only the PC starts but the graphics card fans do not spin along with no display being on the monitor.
Below are the cable steps with i have tried
just 8 pin cable connected - the PC does not work
8 and 6 pin cable - the system does not work
only the 6 pin - the PC starts ok, but as mentioned no display on the monitor.
i thought is might be either the graphics card or the power supply, but if it was the graphics card it does not explain why the PSU does not power up and no drives or the radiator fans do not spin, but you can hear a slight click as you press the power button either on the front of the case or on the start button on the motherboard. the PSU does have a test button, but again with the 8 pin cable connected the test button does nothing but if you test it with only the 6 pin cable connected to the card it starts the PSU up while pressing the test button.
PSU is a corsair AX1200i
Motherboard asus rampage black edition
EVGA GTX 970 graphics card.
Many thanks in advance.
Lee
We ordered a EVGA GTX 970 for my son which he bought out of his christmas and birthday money for which it arrived yesterday. We installed it and everything was fine, but about an hour ago when i was playing Minecraft with my 2 sons, my son with the new graphics card his PC just turned off during playing the game without any warning. I have tried the PCI-Express cables (with the graphics card needing 1 x 6 pin and 1 x 8 pin).
When the 8 pin is connected the PC does not start at all but with the 6 pin cable connected only the PC starts but the graphics card fans do not spin along with no display being on the monitor.
Below are the cable steps with i have tried
just 8 pin cable connected - the PC does not work
8 and 6 pin cable - the system does not work
only the 6 pin - the PC starts ok, but as mentioned no display on the monitor.
i thought is might be either the graphics card or the power supply, but if it was the graphics card it does not explain why the PSU does not power up and no drives or the radiator fans do not spin, but you can hear a slight click as you press the power button either on the front of the case or on the start button on the motherboard. the PSU does have a test button, but again with the 8 pin cable connected the test button does nothing but if you test it with only the 6 pin cable connected to the card it starts the PSU up while pressing the test button.
PSU is a corsair AX1200i
Motherboard asus rampage black edition
EVGA GTX 970 graphics card.
Many thanks in advance.
Lee
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