Z87-Pro Sound Suddenly Stopped Working

Cider_Monster

Honorable
May 28, 2013
13
0
10,510
My Motherboard has stopped playing sound and my first thought was defective speakers so I tested them on an MP3 player and they work.

I then tried putting a set of working headphones into the MoBo socket and still nothing.

Updated the audio drivers, still nothing.

Despite some promising (looking) google hits on MoBo Diagnosis, the links looked sufficiently suspicious that I didn't follow them - WTF is Pythonanywhere anyway??

Whilst I haven't performed any surgery yet - ordered an SSD and will perform when that arrives - what's my best course of action?

1. Is there any recommended diagnosis software?
2. If it's not a loose connection.....
3. MoBo still under warranty but presumably I might as well just start afresh if it comes to that?
4. Would installation of a dedicated soundcard resolve?

Thanks in advance.
(Oops - thought I'd put this in my signature block......)
Computer setupZalman Z9 U3 | Z87-Pro | Core i5 4670 | EAH5450 | 2 x 4GB DDR3 | ST1000DX001
Solid State Hybrid Drive | Logitech Z323 Speakers | Window$ 7 64 bit
 

ExtremelyGeeky

Reputable
Jan 2, 2016
177
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4,760
If you are sure you have installed the correct drivers, checked that the connection to the motherboard is secure, selected the appropriate default audio device in windows, then I would try running the audio problems troubleshooter. If nothing then i'd say yeah you might have an issue there with the board.
 

Cider_Monster

Honorable
May 28, 2013
13
0
10,510
Thanks EG.
I got the drivers from the ASUS website so they should be correct. Have the correct device selected. The Windows audio troubleshooter reported no problems. Haven't physically checked the connection .... yet.

Further update - The case has a front audio (headphones) port which works fine. The port that's stopped working is the Audio block (Lime) port that's actually part of the board.
er_photo_195118.jpg


Board knackered?

If you're looking to buy one of these boards, beware Amazon seller Ballicom International. They're basically refusing to replace it. I emailed them 11 months into the three year warranty and got no response until month 12 + 1 day and the response was "the board is out of warranty". I've pointed out it's a 3 year warranty (awaiting response) but it looks like I'll have to take it up with Amazon!!