BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b Hardware problem?

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iGetBSODs247

iGetBSODs247

Reputable
Jan 3, 2016
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Hi!
I'm new to this site so don't be mean to me if I seem to be a "noob".

First of all, if this is posted in the wrong section then I'm sorry. I posted it here because I think it's something wrong with the RAM. I'm not 100% sure, though. That's why I ask you.

Anyway, I have been getting BSODs for approximately two weeks. I first started getting it after I had updated Windows 10 to its newest update. (It was working just fine until I had updated it). I got more than one STOP error code (or whatever it's called) so I download BlueScreenView to see if I, the "noob", can fix the problem. But I couldn't.. Sometimes I got up to 10 BSOD in one day and some days it worked fine and I got no BSODs.

After some time I decided to roll back to the older updates which worked flawlessly before. But of course it would still crash and give me another STOP error code. (This was on Windows 10. I also reinstalled Windows 10 on a clean SSD.)

Nothing I had done worked so I wiped my SSD using Samsung Magician's Secure Erase.
Then I installed Windows 7 and installed the latest drivers to my graphics card, network card, motherboard and all that. But that didn't work either..

I decided to wipe my SSD once again and completely reinstall Windows 7. Which still didn't fix the problem..

The most recent STOP error code (Bug Check Code) was 0x0000003b.

Here's what it looks like when I saved the minidump from BlueScreenView to a .txt file:

==================================================
Dump File : 010316-5085-01.dmp
Crash Time : 1/3/2016 6:55:05 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02afe60e
Parameter 3 : fffff880`06f34c90
Parameter 4 : 00000000`00000000
Caused By Driver : rasl2tp.sys
Caused By Address : rasl2tp.sys+2f98c90
File Description : RAS L2TP mini-port/call-manager driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+73c40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010316-5085-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 352,450
Dump File Time : 1/3/2016 6:55:49 PM
==================================================

And here are some more.

==================================================
Dump File : 010316-2262-01.dmp
Crash Time : 1/3/2016 3:21:09 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02a657fd
Parameter 3 : fffff880`0c638480
Parameter 4 : 00000000`00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010316-2262-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 352,394
Dump File Time : 1/3/2016 3:21:27 PM
==================================================

==================================================
Dump File : 010316-6333-01.dmp
Crash Time : 1/3/2016 3:11:44 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02af1537
Parameter 3 : fffff880`0ae0faf0
Parameter 4 : 00000000`00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010316-6333-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 352,394
Dump File Time : 1/3/2016 3:12:01 PM
==================================================

My computer specifications are:
Motherboard: MSI Z77A-G43
Graphics card: MSI GeForce GTX 970 GAMING 4G
RAM: G.Skill 8GB (2 RAM sticks. 4 GB each)
CPU: Intel Core i5-3570 @3.40 GHz

I appreciate any help I can get! Thank you.

EDIT: I have owned this computer since February 2012. Just saying :c
EDIT #2: I will try to take out one RAM sticks and try to see if it's one of the RAM sticks that are bad. I have nothing to do so I might as well do it.
EDIT #3: It's probably something wrong with the one of the RAM sticks. I got 24 errors but I have no idea what they mean.

Here's a result after I ran memtest86 for about two hours: Picture of memtest86
 
Solution
J
http://www.msi.com/product/motherboard/support/Z77A-G43.html#support_download
your bios is 10 versions old, you should update before trying to figure out if you have bad RAM. Also if you update you will need to update the device drivers or you will have problems with audio and usb devices. Just FYI. Also, the update also has fixes for known bugs in intel cpus.

-------
first bugcheck could be a RAM problem. Basically the data in memory was incorrect when the system tried to free up some space in virtual memory. I could also be related to the samsung disk software with the old version of windows 7. More likely just a memory problem. If you ran memtest and got errors, make sure you have updated the BIOS and reset it to defaults...
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J

johnbl

Polypheme
Nov 4, 2012
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the bugcheck sub error code was c0000005

you should update the BIOS or reset it to defaults and run memtest to confirm your memory timings are ok.

you can also put the memory dump on a server, share it with the public and post a link.
the memory dumps are located at c:\windows\minidump directory by default

 
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iGetBSODs247

iGetBSODs247

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Jan 3, 2016
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Okay thank you. I will try this.

Here's the dumpfiles:
Dumpfile #1
Dumpfile #2
Dumpfile #3

 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
http://www.msi.com/product/motherboard/support/Z77A-G43.html#support_download
your bios is 10 versions old, you should update before trying to figure out if you have bad RAM. Also if you update you will need to update the device drivers or you will have problems with audio and usb devices. Just FYI. Also, the update also has fixes for known bugs in intel cpus.

-------
first bugcheck could be a RAM problem. Basically the data in memory was incorrect when the system tried to free up some space in virtual memory. I could also be related to the samsung disk software with the old version of windows 7. More likely just a memory problem. If you ran memtest and got errors, make sure you have updated the BIOS and reset it to defaults. Otherwise you have to remove the modules and try one at a time and run tests to see if you can find a bad module.
Note: a BIOS update often will provide updated memory timings.
your system indicated you have
F3-12800CL9-4GBRL memory http://www.gskill.com/en/product/f3-12800cl9d-4gbrl
9-9-9-24-2N
the 2N is the command rate it is very common for a BIOS to set the default to 1N or 1T, it means that your RAM needs two clock ticks to properly set memory addresses. Hunt through the BIOS for this setting (a secondary memory timing) or hopefully a BIOS update will set it correctly by default.

machine info:
BIOS Version V2.4
BIOS Release Date 06/19/2012
Manufacturer MSI
Product Name MS-7758
Version 1.0
Product Z77A-G43 (MS-7758)
Chassis Type Desktop
Processor Version Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz
Processor Voltage 35h - 5V 2.9V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3400MHz

 
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Solution
iGetBSODs247

iGetBSODs247

Reputable
Jan 3, 2016
75
0
4,660

I have updated the BIOS but still gets BSODs. I ran memtest86 and got 24 errors. Today I took out one RAM stick and ran memtest86 and got no errors.
So I think it's a RAM problem. But I have been googling for RAM and found some. They are called "Corsair Vengeance Pro Red 16GB (2 x 8GB) DDR3 2400MHz CL10" I could link the store page but it would be pointless because it's all it Swedish.
Anyway, I don't know if I can use them. There was a "1.5V" mark on the plastic thing my RAM sticks were in. And these Corsair Vengeances are 1.65V. There's an option to change the DRAM voltage to 1.5V and 1.65. There was 1.35 and 1.7 and whatnot but that doesn't matter.

If I put the Corsairs in and changes the DRAM voltage to 1.65, would it work then? Would my motherboard and CPU be able to handle it?

Thanks!
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
Well if you set the 2n timing in BIOS and still got a failure with memtest, replacing the RAM is a good bet.
if you are replacing the entire set of RAM, I would look for the lower voltage ram that my motherboard supports. The motherboard will have a qualified memory list but at this point as long as the voltages and stats match it should be ok.

On my older motherboard, I got the lower voltage ram because I knew I was going to build a newer system and need the low voltage ram for the new system. When I built the new system I just pulled the ram out and put in in.
The new system used 1.35 volt RAM.

Lots of RAM gets replaced because of the 2n (or 2T) command timing not being set. I just try to avoid that RAM so I don't have to hunt for the proper setting. I put the 2n RAM in my wifes machine and set it correctly. She never resets her BIOS and it has worked for years with out problems. (after I found the correct setting)

vendors tend to not indicated the secondary timing settings.







 
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