USB ports are not working in OS but work in BIOS

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beastlynikhil

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Nov 26, 2015
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4,510
Hello,
After a thermal paste upgrade ( stock to arctic Cooling Mx-4 on a Hyper 212 EVO), all of my USB peripherals are not working within Windows 10 (but power is being supplied to them (keyboard backlight is not working). However, when I went into BIOS to reset to optimised defaults, all my peripheral worked fine. I need to know what the problem is and how to fix it.

Don't hesitate to ask me any questions if needed!
Thanks in advance

SPECS:
Intel Core i5 4690k (stock clocks)
Cooler Master Hyper 212 EVO with Arctic Cooling MX-4
Gigabyte z97p-D3 Motherboard
HyperX Fury 2x8GB 1866mhz CL10 RAM
Gigabyte GTX 970 GPU (GV-N970WF3OC-4GD) (Note: this is NOT the G1 edition)
Sandisk SSD PLUS 120GB SATA ssd
EVGA 500B 80+ Bronze Power Supply
NZXT S340
 
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Puff3r

Puff3r

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Apr 17, 2011
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Open the Device Manager and delete all listings under Universal Serial Bus Controllers. Reboot and Windows will reinstall the drivers for you. If you need detailed steps let me know your Windows version.
 
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beastlynikhil

Reputable
Nov 26, 2015
8
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4,510

I can't get past the login screen because I cant use my keyboard and mouse.
 
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Puff3r

Puff3r

Distinguished
Apr 17, 2011
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Try booting into Safe Mode. On most Windows operating systems you can do this by tapping F8 repeatedly during the boot. Win 10 with a SSD doesn't seem to like this and generally takes recovery media to access advanced boot options.
 
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beastlynikhil

Reputable
Nov 26, 2015
8
0
4,510


Not even my keyboard works during boot up, to access bios, I have to unplug my ssd.
 
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