Nvidia Driver Issue

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SykesIT

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Nov 11, 2015
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I am using the latest Nvidia driver for my Asus Strix 970 card on Windows 10.

However every now and again the screen will go off, but the pc does not shutdown and If I access the pc with remote desktop I just get a blank screen so the pc is running fine.

I have to press the power button and shutdown the pc and reboot for it to come back to life.

When I check the Event Logs at the time of the crash there are no hardware issues just a warning the the display driver has stopped responding and has recovered.

Anybody any ideas on a better driver?

Thanks
 
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SykesIT

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Nov 11, 2015
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That would be a fun one explaining to Asus as it runs all day no problem and then just happends.

 
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port27

port27

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Dec 15, 2015
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ASUS has an excellent RMA process. Them and EVGA are the 2 best companies when it comes to getting an RMA processed. As far as the cable goes can you replicate the issue with DVI? Is that an option on your monitor? If different cables and driver updates don't fix the issue then it might be time to put that call into ASUS. You can also process an RMA directly on their website.
 
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SykesIT

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Nov 11, 2015
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I will try a earlier driver and see if it happens again.

I don't see how a cable can cause the display driver to stop working. I could understand the monitor going off but when I connect remotely to the pc it being blank there also seems like a cable is not the issue.

 
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port27

port27

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Dec 15, 2015
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Well in that case its definitely the PC and not the cable. I was thinking there could be an issue with the handshake between the PC and monitor. I had a similar issue with a media center PC and it turned out to be a cheap HDMI cable.
 
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SykesIT

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Nov 11, 2015
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My PC is connected to HDMI Matrix and then from there to the TV. I did have to replace one of the cables as the original cable worked fine on my old pc running a HD7770 but would not work on this new card.

But as I said I could understand the signal going off on the monitor but for me to remote desktop in to the pc and get a blank screen also, and on the event viewer to get display driver not responding is strange.

 
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clonazepam

clonazepam

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Jul 10, 2010
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I'd test with the GPU connected directly just to rule out any issue with hdcp or any bug related to it and using the hdmi matrix.

When you say you are using the latest driver, is that the latest from nvidia, or the latest from Asus? I'd test with two drivers.

The original nvidia release driver for the 970 and the most recent nvidia driver. If the older works fine, and the newer one doesn't, its likely due to additional optimizations and performance enhancements that a small number of cards have trouble with.

Going into a RMA claim with as much testing information as possible is always handy.

For example, there's a whole block of driver releases that either crash the nvidia driver or won't recognize my GPU at all. Later versions from nvidia solved all of the issues.
 
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