Dual monitors with R7 240: what am I doing wrong?

gotdurt

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Jan 8, 2016
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I picked up a Dimaond R7 240 yesterday to satisfy system requirements for a software upgrade. There were no real instructions included with this card, and what is there actually doesn't even apply to this model, so I come to you...

I was running (2) monitors on an old X1300 card using Win 8.1 on an old Dell Optiplex 755, with a KVM switch on the main monitor for use on a 2nd machine. I use it for CAD work; mostly 2D, but some mild, low demand 3D.

Just to get things rolling, I only plugged the main monitor (monitor 1) into the VGA port because that's all I had on hand (I didn't have DVI or HDMI cables for these monitors, just the VGA and DMS-59).

I got the drivers installed and began working... Suddenly, after about an hour, the screen went black... the machine was still running, so I switched over to the other machine to make sure the monitor was okay, and everything was fine. I switched back, still nothing, so I unplugged monitor 1 and plugged in monitor 2 to the VGA port; still nothing. Again, the machine was still running so I had to shut it down with the power button. After rebooting, monitor 2 (in place of monitor 1) came up fine and everything was back to "normal". I uninstalled the drivers and started over.

Before rebooting, I remembered that I had a VGA to (what appears to be) DVI-A adapter from a previous machine, and after locating it, plugged it into the "single link DVI" (as quoted in the card's specs; what I found interesting was that the image on the box showed a dual link DVI-D, and the card *appears* to have a dual link DVI-I...). I plugged both monitors in and rebooted, but Windows will only detect the monitor that is plugged into the VGA port (I tried switching the monitors). So, for now, DVI appears dead.

Today, I went back to the store and picked up an Asus R7 240, because I had read several accounts of others using it with my specific machine. I also picked up a DVI-D/DVI-D cable and a different DVI adapter (the sales guy insisted that these would be compatible).

First I tried the new adapter/cable with the Diamond card, and nothing changed.

I wiped the drivers etc again and started over with the ASUS card, only to be left with the same problem; no display detected from the DVI port at all.

So, I'm guessing it must be something I'm doing wrong, or an issue with my machine... Why would the DVI port not work on either card?

Also, what might have caused my screen to go blank early on?

 

gotdurt

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Jan 8, 2016
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I think I might have figured it out... or at least I've hit on something. One of my monitors is an old Dell and VGA is the only option. My ViewSonic is newer though, and I was only using a VGA cable with it because the KVM switch is VGA... so I looked to see what other options were under it and it does have DVI. I bypassed the KVM with a DVI cable direct to the card's DVI, and presto, it worked on both cards... I also plugged the VGA Dell back in and I had dual monitors...

So, it seems the issue is with the adapting methods of the VGA, not the cards or my machine... Now I either have to replace monitor 2 with one that has a DVI port, or figure out how to correctly convert VGA to DVI, if possible...

So the next question for whomever might know, what is keeping the VGA from being adapted to DVI? Can it be done? There is otherwise really no need for a new monitor; I only use it for viewing/referring to documents while using the main one for CAD work.
 

gotdurt

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Jan 8, 2016
18
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10,510
Okay, I found the root of the problem; surprised no one here knew about this... I'll go ahead and explain, because I know there are others out there that are scratching their heads with the same problem, most of which will probably return the cards thinking that the card is faulty or that it isn't compatible with their computer...

Older VGA displays require an "active" adapter (more appropriately a "converter") for the digital signal; the adapters that I was using are passive and won't work on these cards.

https://en.wikipedia.org/wiki/Digital_Visual_Interface

You'll need either a monitor with a DVI interface, or a converter like this will be needed:
http://www.newegg.com/Product/Product.aspx?Item=N82E16812400402