- Jan 8, 2016
- 3
- 0
- 4,510
Hello 1st time poster long time researcher here.
I am really hoping I can get detailed answers on my situation as I am not really tech savvy, but with the enough detail in the answer I can understand and research the direction people can direct me in.
Situation:
I only play 1 game on my computer being World of Warcraft and all its 10 years of expansions, currently World of Draenor (WoD). While playing anywhere between 5 minutes to 3 hours my computer will instant crash (reboots) itself. I have noticed this 1st happening in 25 man raids on boss fights where alot of AoE or especially the ground effects are intense. But this is also now happening while questing or panning the camera around 360 some times. This all started at end of November 2015, but I been playing on this computer since built in April 14, 2014 so things were stable and fine till November 2015. Literally be in the game soloing or in raids and random crash reboot, no early warning just instant reboot.
Things I have done with some research:
I have cleaned out my whole computer, literally removed parts air compressor or dust canned any dust, I already do this every month or 2 just because I like things clean not that there is massive dust issues. Removed power suppy unit, graphics card, cooler, hard drives and gave them all a through cleaning as if they were still in packaging. Cleaned out case and its fans as well again super cleaned. Replaced all the thermal paste on the CPU and GPU. Inspected all wiring and connections making sure nothing kinked, burnt or loose. I replaced the stock cooler of the computer processor to 1 listed below, temps dropped 5-7 degrees Celsius so that was good. I tested computer with software like 3D Mark, CPuid, Fur Mark, Geekbench, Hot CPU Tester, MemTest 86, Real temp 370, Speccy, Prime 95, and HDD Scan and anything within Windows 10 that could help. I may have gone overboard in all the software but I was interested in finding the issue, also research here and other forums but I can' t find anyone having same issue. I even replaced my original SSD to the 1 listed below, installed Windows 7 got the Windows 10 free upgrade, installed fresh the game with and without addons, with settings and back to game defaults, all other software I use and any supporting firmware / drivers were also installed fresh. I am thinking my next option is actually replacing components to test and break down this issue to a specific piece of hardware. I am not sure I can purchase items to test and take back to the store is possible, especially the graphics card (I have' t tried or called store if this is possible). I also don' t have people with spare parts that I could swap with for testing. Assuming this is my only 2 options I am hoping maybe I missed something to try or software test. The computer does everything I put it threw (multi-web pages open, watch movies, play music, multi-applications running at once, only issue is World of Warcraft.
Computer System Built - April 14, 2014
Computer is not over clocked, can be but I did not want it done.
Operating System - Windows 7 upgraded to Windows 10
Motherboard - Asus Z87-C
Computer Processor - i5-4570, 3.2 GHZ, 6 MB Cache (LGA1150)
Processor Cooling - Cooler Master Hyper 212 EVO (New 20 days old)
RAM - HyperX FURY Black 8GB DDR3-1600MHz CL10 Dual Channel Kit (2x 4GB)
Video Card - MSI Radeon R9 270X (OC Edition)
Storage 1 - Sandisk Extreme Pro 240 GB (OS and Warcraft on it) (New 10 days old)
Storage 2 - WD Blue 1TB Hard Drive - 7200 RPM SATA 6 Gb/s 64MB Cache
Storage 3 - Seagate Backup Plus Slim 1 TB External Hard Drive
Power Supply Unit - Theraltake Smart M 750 Watt (Modular Cables Design)
Case - Thermaltake Chaser Series Chaser MK-I Black SECC ATX Full Tower
Monitor - Samsung Sync Master SA350 set at 1920 x 1080
Keyboard - Logitech Deluxe 250 (not wireless)
Mouse - R.A.T. 5
Internet Connection - Average Stats are (DL-35.29 MBps, UL-5.47 MBps).
Computer Temperatures:
CPU - 32C with game running 36C
GPU - 27C with game running 39C
Motherboard - 28C never seen it goes past 30C ever.
Hard Drives - range between 25C -27C
Using Fur Mark - I noticed once GPU hits 71C computer reboots yet Warcraft does not push it like this software does. Research says my video card should get to 90-100C before an issue.
The CPU safe temps are as high as 70C as well, so I am well below the warning.
Warcraft Requirements.....listing recommended specifications.
Operating Ststem - Windows® 7 - Windows® 10 64-bit with latest service pack
Processor - Intel® Core™ i5 2400, AMD FX™ 4100, or better
Video - NVIDIA® GeForce® GTX 470, ATI Radeon™ HD 5870, or better
Memory - 4 GB RAM
Sorage - 35 GB available hard drive space
Link for refrence - https://us.battle.net/support/en/article/world-of-warcraft-system-requirements
Assuming this is only 1 component that needs to be replaced as I don' t have warranty on these items now past the 1 year mark, please link possible graphics cards, or motherboards, or processors that are in same price range of my items. Preferably better components than what I already have by far. So I can then redirect this information to a salesman and sound somewhat knowledgeable, thank you.
Hopefully I gave enough details for a response, that can help me ;-)
I am really hoping I can get detailed answers on my situation as I am not really tech savvy, but with the enough detail in the answer I can understand and research the direction people can direct me in.
Situation:
I only play 1 game on my computer being World of Warcraft and all its 10 years of expansions, currently World of Draenor (WoD). While playing anywhere between 5 minutes to 3 hours my computer will instant crash (reboots) itself. I have noticed this 1st happening in 25 man raids on boss fights where alot of AoE or especially the ground effects are intense. But this is also now happening while questing or panning the camera around 360 some times. This all started at end of November 2015, but I been playing on this computer since built in April 14, 2014 so things were stable and fine till November 2015. Literally be in the game soloing or in raids and random crash reboot, no early warning just instant reboot.
Things I have done with some research:
I have cleaned out my whole computer, literally removed parts air compressor or dust canned any dust, I already do this every month or 2 just because I like things clean not that there is massive dust issues. Removed power suppy unit, graphics card, cooler, hard drives and gave them all a through cleaning as if they were still in packaging. Cleaned out case and its fans as well again super cleaned. Replaced all the thermal paste on the CPU and GPU. Inspected all wiring and connections making sure nothing kinked, burnt or loose. I replaced the stock cooler of the computer processor to 1 listed below, temps dropped 5-7 degrees Celsius so that was good. I tested computer with software like 3D Mark, CPuid, Fur Mark, Geekbench, Hot CPU Tester, MemTest 86, Real temp 370, Speccy, Prime 95, and HDD Scan and anything within Windows 10 that could help. I may have gone overboard in all the software but I was interested in finding the issue, also research here and other forums but I can' t find anyone having same issue. I even replaced my original SSD to the 1 listed below, installed Windows 7 got the Windows 10 free upgrade, installed fresh the game with and without addons, with settings and back to game defaults, all other software I use and any supporting firmware / drivers were also installed fresh. I am thinking my next option is actually replacing components to test and break down this issue to a specific piece of hardware. I am not sure I can purchase items to test and take back to the store is possible, especially the graphics card (I have' t tried or called store if this is possible). I also don' t have people with spare parts that I could swap with for testing. Assuming this is my only 2 options I am hoping maybe I missed something to try or software test. The computer does everything I put it threw (multi-web pages open, watch movies, play music, multi-applications running at once, only issue is World of Warcraft.
Computer System Built - April 14, 2014
Computer is not over clocked, can be but I did not want it done.
Operating System - Windows 7 upgraded to Windows 10
Motherboard - Asus Z87-C
Computer Processor - i5-4570, 3.2 GHZ, 6 MB Cache (LGA1150)
Processor Cooling - Cooler Master Hyper 212 EVO (New 20 days old)
RAM - HyperX FURY Black 8GB DDR3-1600MHz CL10 Dual Channel Kit (2x 4GB)
Video Card - MSI Radeon R9 270X (OC Edition)
Storage 1 - Sandisk Extreme Pro 240 GB (OS and Warcraft on it) (New 10 days old)
Storage 2 - WD Blue 1TB Hard Drive - 7200 RPM SATA 6 Gb/s 64MB Cache
Storage 3 - Seagate Backup Plus Slim 1 TB External Hard Drive
Power Supply Unit - Theraltake Smart M 750 Watt (Modular Cables Design)
Case - Thermaltake Chaser Series Chaser MK-I Black SECC ATX Full Tower
Monitor - Samsung Sync Master SA350 set at 1920 x 1080
Keyboard - Logitech Deluxe 250 (not wireless)
Mouse - R.A.T. 5
Internet Connection - Average Stats are (DL-35.29 MBps, UL-5.47 MBps).
Computer Temperatures:
CPU - 32C with game running 36C
GPU - 27C with game running 39C
Motherboard - 28C never seen it goes past 30C ever.
Hard Drives - range between 25C -27C
Using Fur Mark - I noticed once GPU hits 71C computer reboots yet Warcraft does not push it like this software does. Research says my video card should get to 90-100C before an issue.
The CPU safe temps are as high as 70C as well, so I am well below the warning.
Warcraft Requirements.....listing recommended specifications.
Operating Ststem - Windows® 7 - Windows® 10 64-bit with latest service pack
Processor - Intel® Core™ i5 2400, AMD FX™ 4100, or better
Video - NVIDIA® GeForce® GTX 470, ATI Radeon™ HD 5870, or better
Memory - 4 GB RAM
Sorage - 35 GB available hard drive space
Link for refrence - https://us.battle.net/support/en/article/world-of-warcraft-system-requirements
Assuming this is only 1 component that needs to be replaced as I don' t have warranty on these items now past the 1 year mark, please link possible graphics cards, or motherboards, or processors that are in same price range of my items. Preferably better components than what I already have by far. So I can then redirect this information to a salesman and sound somewhat knowledgeable, thank you.
Hopefully I gave enough details for a response, that can help me ;-)
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