Gigabyte Z170XP-SLI cant access 2TB HDD but a different MO can

yxd0018

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Jan 21, 2012
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18,540
Just assembly a new win10 PC with MO Gigabyte Z170XP-SLI and 1 SSD, 2 HDD. Z170XP recognize all HDDs, but cannot access 2TB one. Old machine can read/write this HDD though.
Any idea?
Also must I buy the identical HDD to set up RAID1?
Here is the drive info:

*** DiskCheckup V3.3 Build: 1000 Report ***

SysInfo DLL Version: SysInfo v1.0 Build: 1090
Time of export: 08:22:05 09-Jan-2016

Device information:
Device ID: 1
Interface: SATA
Device Capacity: 1907726 MB
Serial Number: JK1101B9G3SS3F
Model Number: Hitachi HDS722020ALA330
Firmware Revision: JKAOA3MA
Partitions:
F: 0 MB

ATA information:

Disk geometry:
Cylinders: 243201
Tracks/Cylinder: 255
Sectors/Track: 63
Bytes/Sector: 512
Total disk sectors: 3907029168
Logical sector size: 512
Physical sector size: 512
Media rotation rate: 7200 RPM
Buffer size: 29999 KB
ECC size: 56 Bytes

Standards compliance:
ATA8-ACS Supported: Yes
ATA/ATAPI-7 Supported: Yes
ATA/ATAPI-6 Supported: Yes
ATA/ATAPI-5 Supported: Yes
ATA/ATAPI-4 Supported: Yes
Serial/Parallel: Serial
SATA 3.0 Compilance: No
SATA 2.6 Compilance: Yes
SATA 2.5 Compilance: Yes
SATA II: Ext Compilance: Yes
SATA 1.0a Compilance: Yes
ATA8-AST Compilance: Yes
World Wide ID: 5000CCA222C1B640

Feature support:
SMART supported: Yes
SMART enabled: Yes
SMART self-test supported: Yes
SMART error log supported: Yes
LBA supported: Yes
IORDY supported: Yes
CFast supported: No
DMA supported: Yes
Maximum Multiword DMA mode supported: 2
Multiword DMA selected: None
Maximum UltraDMA mode supported: 6
UltraDMA selected: 6
Maximum PIO mode supported: 4
SATA Compliance: Yes
NCQ priority information supported: Yes
Unload while NCQ commands are outstanding supported: No
Phy Event Counters supported: Yes
Receipt of power management requests supported: Yes
NCQ feature set supported: Yes
SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
Software Settings Preservation: Supported, Enabled
In-order data delivery: Supported, Disabled
Initiating power management: Supported, Enabled
DMA Setup auto-activation: Supported, Enabled
Non-zero buffer offsets: Supported, Disabled
Trusted Computing supported: No
Host Protected Area (HPA) supported: Yes
Read look-ahead supported: Yes
Read look-ahead enabled: Yes
Write cache supported: Yes
Write cache enabled: Yes
Power management supported: Yes
Security mode supported: Yes
Security mode enabled: No
Device Configuration Overlay (DCO) supported: Yes
48bit Addressing supported: Yes
Auto Acoustic Managment (AAM) supported: No
Power-up in Standby (PUIS) supported: Yes
Power-up in Standby (PUIS) enabled: No
Advanced Power Management (APM) supported: Yes
Advanced Power Management (APM) enabled: Yes
Current APM level: Minimum power consumption without Standby
CompactFlash Association (CFA) supported: No
General Purpose Logging (GPL) supported: Yes
Streaming supported: Yes
Media card pass through supported: No
Extended power conditions supported: No
Extended status reporting supported: No
Write-read-verify supported: No
Free-fall control supported: No
TRIM command supported: No
SCT command transport supported: Yes
NV Cache enabled: No
NV Cache Power Management supported: No

SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 100 100 16 0 N.A.
2 Throughput Performance OK 133 133 54 102 N.A.
3 Spin Up Time OK 117 117 24 51580043881 N.A.
4 Start/Stop Count OK 100 100 0 2546 N.A.
5 Reallocated Sector Count OK 100 100 5 0 N.A.
7 Seek Error Rate OK 100 100 67 0 N.A.
8 Seek Time Performance OK 121 121 20 35 N.A.
9 Power On Time OK 99 99 0 13482 N.A.
10 Spin Retry Count OK 100 100 60 0 N.A.
12 Power Cycle Count OK 100 100 0 2544 N.A.
192 Power off Retract Count OK 98 98 0 2565 N.A.
193 Load Cycle Count OK 98 98 0 2565 N.A.
194 Temperature OK 157 157 0 38 C N.A.
196 Reallocation Event Count OK 100 100 0 0 N.A.
197 Current Pending Sector Count OK 100 100 0 0 N.A.
198 Uncorrectable Sector Count OK 100 100 0 0 N.A.
199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.

==============================
EDIT:
Another MO is Asus P5N32-E and even it can detect the HDD and read/write to it, there is not much data shown in DiskCheckup besides size and basic info, not even the read/write speed. Is this HDD failing?
 
Solution
Hey there again, yxd0018!

Another thing you could try is getting that HDD connected to a different computer and monitor its behavior there. Check if it will get properly recognized. If you have a SATA-to-USB cable with an adapter or a docking station, you could also attempt troubleshooting it externally.
I'd strongly recommend you to make sure that the drive is okay and check up on the detailed SMART attributes of the drive before trusting any data with it, even if it's just a backup storage.

Hope I was helpful, though. Good luck! :)
SuperSoph_WD
Hey, yxd0018!

I'd recommend you to use your HDD manufacturer's brand-specific diagnostic tool to check up on the health and SMART status of the drive from there. You'd also be able to benchmark them with the current results. Since the HDD is accessible from the other computer, it's possible that you're simply encountering some ownership issues. You can refer to this tutorial from MS for some guidelines on how to take the ownership on your current system: http://www.eightforums.com/tutorials/2808-take-ownership-file-folder-drive-registry-key-windows-8-a.html

Regarding your RAID 1 question, you should definitely consider getting an identical HDD. Configuring this array with different drives would not only limit both capacities to the smallest one, but the RAID would also perform at the speed rate of the slowest HDD in the array. Either way, keep in mind that RAID configurations are not a backup solution, so make sure you always have a spare external or some other storage device where you can keep a copy of your most precious data.

Hope I was helpful. Keep me posted! :)
SuperSoph_WD
 

yxd0018

Distinguished
Jan 21, 2012
28
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18,540
Thanks very much for your detailed answer. Z170 MO complains "device is not ready" so cannot even take the ownership. Speedfan and http://www.hddstatus.com give more SMART info and see the drive as healthy.
HDD manufacturer HGST tool "fitness test" only see WD HDD, not the other 2 HDD including this Hitachi 2TB.
If no other way, I have to buy another HDD and use this one for backup disk.
 
Hey there again, yxd0018!

Another thing you could try is getting that HDD connected to a different computer and monitor its behavior there. Check if it will get properly recognized. If you have a SATA-to-USB cable with an adapter or a docking station, you could also attempt troubleshooting it externally.
I'd strongly recommend you to make sure that the drive is okay and check up on the detailed SMART attributes of the drive before trusting any data with it, even if it's just a backup storage.

Hope I was helpful, though. Good luck! :)
SuperSoph_WD
 
Solution