Computer freezing during gaming

chbix

Reputable
Jan 10, 2016
5
0
4,510
My computer started randomly freezing this past week. I noticed it while playing rainbow six siege. I have had two main types of issues. The first is that the computer will randomly shut down and restart. If this happens I receive the windows was not shut down properly menu at which time you can boot windows normally. Sometimes this works the first time and then sometimes it restarts a few times and gives me the do you want to repair windows option but doesnt detect any issues. Again this happens mid game does not happen during any other computing tasks including video encoding.

The second is that I will be playing a game and it it locks up, the screen goes blank with some artifact lines and the sound locks up and buzzes. This is a hard lock and the only option is to manually restart/shutdown with the power buttons.

My specs are the following.

Windows 10
amd 8350
R9 380
12gb ram
120gb sandisk ssd
1tb wd hdd
netgear wnda3100v2 USB wireless adapter.

after the issues I reformatted and reinstalled windows 7. I have ran every scan and benchmark that I can get for free and have found no errors during any of the benchmarking/scanning. I ran 3dmark pcmark, memtest etc and all run flawlessly with no crash or errors. I used the computer non-gaming for a number of hours with no issues. I have also used a hardware monitor program and found no issues with over heating CPU is at peak of 65C and videocard was peaked at 66C.

I have not nor never overclocked anything on this system. The system is approximately 2 years old and the video card is less than 3 months old and I have not had any issues to this point.

I played one round of rainbow six seige with no issues. I then played mechwarrior online and had it crass twice in a row.

I initially thought it was a SSD or HDD error but at this point I am not sure. Any ideas?
 
Solution
Having exact same issue. I'm running the same mobo as you, my PSU is Corsair CS750M CS Modular 80 Plus GOLD-RATE 750W 12V Power Supply and still having same issue.

I've RMA'd my video card, still happening. I'm thinking there's an issue with mobo.

Specs:
Gigabyte Radeon R9 280X REV2.0 OC 1100MHZ 3GB 6.0GHZ GDDR5 DVI HDMI 2XMINIDP PCI-E Video Card
Fractal Design Define R4 ATX Mid Tower
AMD FX Series FX-9590 8 Cores AM3+ 4.7GHZ
Corsair CS750M CS Modular 80 Plus GOLD-RATE 750W 12V Power Supply
32 GB RAM Corsair Vengeance DDR3 1600 Mhz (Pc3 12800)

chbix

Reputable
Jan 10, 2016
5
0
4,510
I would agree with you if the situation was recreated under benchmark load. Since I cant recreate the error in benchmark leads me to believe its another issue. Drivers, bad sector on HDD, something. But all drivers are updated and HDD shows clean on scans.
 

chbix

Reputable
Jan 10, 2016
5
0
4,510
3dmark showed stress on GPU and CPU according to the HWmonitor based on utilization and the heat increase on both. Is there another program that stresses both better?
 

deadfulscream

Reputable
Jan 24, 2016
2
0
4,520
Having exact same issue. I'm running the same mobo as you, my PSU is Corsair CS750M CS Modular 80 Plus GOLD-RATE 750W 12V Power Supply and still having same issue.

I've RMA'd my video card, still happening. I'm thinking there's an issue with mobo.

Specs:
Gigabyte Radeon R9 280X REV2.0 OC 1100MHZ 3GB 6.0GHZ GDDR5 DVI HDMI 2XMINIDP PCI-E Video Card
Fractal Design Define R4 ATX Mid Tower
AMD FX Series FX-9590 8 Cores AM3+ 4.7GHZ
Corsair CS750M CS Modular 80 Plus GOLD-RATE 750W 12V Power Supply
32 GB RAM Corsair Vengeance DDR3 1600 Mhz (Pc3 12800)
 
Solution

deadfulscream

Reputable
Jan 24, 2016
2
0
4,520
Okay so I may have found a solution. Cities:Skylines normally freezes for me within 15 minutes of playing, played for 2 hours last night with no issues, same with this morning.

I changed the Core C6 State from enabled to disabled. Haven't had an issue since.

Go to B.I.O.S.
Go to M.I.T. heading
Advanced Frequency
Advanced CPU Core
Then change Core C6 state from enabled to disable.

This seems to be working for me, hope it helps you out too.
 

littleleeroy

Prominent
Nov 13, 2017
2
0
520


Finally! I tried this and after years, I don't have the problem any more! It took me a while to find the setting but I've been testing it for a week and my PC hasn't frozen once - even in warm weather.
Thank you!

My specs: (if it helps find why there is a problem in the first place)
PSU: Cougar GX800 V3 800W 80 PLUS Gold Modular Power Supply
Motherboard: ASUS Crosshair V Formula-Z Motherboard
CPU: AMD FX-9590 8 Core Black Edition Processor
RAM: G.Skill Ripjaws Z F3-2133C11Q-32GZL (4x8GB) 32GB DDR3
GPU1: Gigabyte Radeon R9 290 Windforce 4GB
GPU2: XFX Radeon R9 290 Double Dissipation Black Edition 4GB
 

TRENDING THREADS