Can't tell if I have a Bad Hard Drive (WD2003fzex Black 2TB)

Andrew Sotheran · Jan 13, 2016

Hi all,

Just got a new WD 2TB Black drive for my new build today, installed it alongside my SSD boot drive, formatted.

However on the initial 10 mins of being in my system it was making a clunking sound, now about 30 mins+ in it sounds like a normal drive with the Exception it occasionally clunks.

Just wondering if I have a bad drive or is this normal?

Thanks

EDIT: I have recorded about 6 mins of the drive, sorry but as this is a new pc I don't have the software to convert it to upload it to youtube, so i have put it on a shareable google drive: https://drive.google.com/folderview?id=0B8HDvQ3oZFi6c3pzVEJ6clNUQjA&usp=sharing

Hawkeye22 · Jan 13, 2016

Drives do make some chatter. If you are concerned, run WD's DataLifeGuard diagnostic software. It's free on their web site. I didn't listen to your file, but I've had some WD drives that are louder than others and ran fine for many years.

Andrew Sotheran · Jan 13, 2016

Hawkeye22 :

Ok.. I ran the quick test took 2 mins but for the first 30 seconds the drive was clunking and vibrating like crazy, result was a Pass - is this normal?

Hawkeye22 · Jan 13, 2016

WD drives can be louder than others, but it shouldn't sound like you hit a pot hole. Try some of the other tests. If any of them fail, it will be replaced by warranty. We have a few WD reps on here too, so maybe they can chime in too.

D_Know_WD · Jan 14, 2016

Hi there Andrew Sotheran,

Mechanical drives do make some noises. Some are louder than others. I don't think that this is a sound you should worry about. Yet, keep in mind that you should always keep your most important data stored on at least two places.
Apart from that, I would suggest you to run the extended DLG test as well. I would agree with Hawkeye22 and say that it will not hurt to run some third party tests.

You can always try something simple as just re-seating the drive, attaching it to another SATA port or using different cables.

Let me know how this goes,
D_Know_WD

Andrew Sotheran · Jan 14, 2016

Right I have switched SATA ports, re-positioned the drive on all of its side and changed cables, I have used WD DataLifeGuard diagnostic (for the first 30 seconds the drive was clunking and vibrating like crazy, although the result was a Pass), HD Tune (nothing says its fine) and so does crystaldiskinfo

Hawkeye22 · Jan 14, 2016

How close are you when you hear it? If you've got the case open and/or have your head down near the drive and it sounds loud, that's one thing, but if you are using the computer in a normal environment and can still hear it, that's different. Since all tests pass, I think you will be fine. As D_Know said, if you have critical data on the drive, it's best to have it backed up somewhere anyhow.

Andrew Sotheran · Jan 14, 2016

Hawkeye22 :

Normal distance away (like on the floor next to me about 2-4ft away), case is closed both side panel on. Using it how I did with the family PC aka normal environment and it is easily audible.

D_Know_WD · Jan 15, 2016

Well, that is unpleasant.

I guess you can just contact the place you got the drive from or WD's support either by e-mail or phone and eventually RMA the drive.

WD's Support: http://products.wdc.com/support/kb.ashx?id=XfDfx3

Cheers,
D_Know_WD

Andrew Sotheran · Jan 15, 2016

D_Know_WD :

Yeh, I'm going to send it back to Amazon (where i bought it from) and get it replaced. Thank you to the both of you as well with this issue.

Hawkeye22 · Jan 15, 2016

If it's that loud at a normal distance it may be a mechanical failure waiting to happen. RMA is the right thing to do. hopefully your next dive is quieter.

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Can't tell if I have a Bad Hard Drive (WD2003fzex Black 2TB)

Andrew Sotheran

Reputable

D_Know_WD

Hawkeye22

Glorious

Andrew Sotheran

Reputable

Hawkeye22

Glorious

D_Know_WD

Judicious

Andrew Sotheran

Reputable

Hawkeye22

Glorious

Andrew Sotheran

Reputable

D_Know_WD

Judicious

Andrew Sotheran

Reputable

Hawkeye22

Glorious

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