Green lines on my friends new pc

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B

Barrebasje

Reputable
Jan 13, 2016
2
0
4,510
Hello guys,

My friend has some problems with his new pc.
He chose the components himself and let it build by a company named Azert (i got my pc from that store as well)
As you can see in the picture he got some green lines across his screen and he can't change his resolution. http://imgur.com/qfVrWCC
The company set his bios.
He installed windows 10 on his own.
After installing his ethernet driver i told him that he had to download geforce experience because he is using an msi gtx 960. After installing it he still has this problem.
He turned his pc on and off again multiple times but still nog change.
He connected his pc to the monitor with still a functioning hdmi cable.
Do you guys know what the problem could be?
Already thank you guys for taking your time to read this.

Have a good one,

Bar
 
Solution
Shaun o
Go into the bios settings of your motherboard.
When you first power the system up.

The key to enter the bios can be F1,F2, or the Del key on first power up.
Check that the first graphics adapter to initialize is set to Pci-e, or Peg mode.
If you have an option to disable the on board GPU, or APU disable it.
Save the new changes you have made to the bios before you exit it.

Load the system to windows.
Click on start.
Control panel.
Then uninstall programs.

Look for anything that might relate to a Intel graphics driver, or an Amd graphics driver.
And remove the driver from the system.

It depends on what cpu is in the system to what video driver you may also find installed.
An Intel or AMD cpu.

You should never run two graphics card...
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Shaun o

Shaun o

Illustrious
Oct 7, 2007
6,113
1
41,960
What you are looking at there can be two or three things.

The first is the graphics card in the system does not have enough power going to it.
The second is the memory on the graphics card may be bad and why you are seeing partial colored corruption of the desktop of windows.

This can be down to if the graphics card also in anyway has been overclocked, in frequency.

And the last is a result of the motherboard having it`s own on board graphics solution enabled, or the video driver for it installed in windows at the same time as the Nvidia graphics driver for the MSI GTX 960 graphics card in the Pci-e card slot of the motherboard.

 
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B

Barrebasje

Reputable
Jan 13, 2016
2
0
4,510


He has a 450w power supply from corsair, he is also running an 4th generation i5 4460/30 idk for sure and 8gb of ram.

The card has not been overclocked and is still at stock speed.

If it's the third thing you mentioned, how can i disable the on-board graphics and only use the 960's graphics?

 
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Shaun o

Shaun o

Illustrious
Oct 7, 2007
6,113
1
41,960
Go into the bios settings of your motherboard.
When you first power the system up.

The key to enter the bios can be F1,F2, or the Del key on first power up.
Check that the first graphics adapter to initialize is set to Pci-e, or Peg mode.
If you have an option to disable the on board GPU, or APU disable it.
Save the new changes you have made to the bios before you exit it.

Load the system to windows.
Click on start.
Control panel.
Then uninstall programs.

Look for anything that might relate to a Intel graphics driver, or an Amd graphics driver.
And remove the driver from the system.

It depends on what cpu is in the system to what video driver you may also find installed.
An Intel or AMD cpu.

You should never run two graphics card drivers at the same time on a system as it can lead to the visual screen corruption you see at windows desktop, and when trying to play games with your system.



 
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Solution
N

ngamer123

Prominent
Apr 17, 2017
6
0
510


It seems I fall into the second category. Any tips?
 
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J

Joshua_203

Prominent
Jun 2, 2017
1
0
510


I think this is due to a connection issue, I assume he's tried removing it and putting it back in? i have the same graphics card and I believe I overclocked mine at one point, i restored the defaults, but I only have problems with it sometimes when booting, so I'd like to pinpoint the issue myself as well, looks like green dots and lines going vertically when i boot up but it doesn't happen 100% of the time
 
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T

tomgvozd13

Prominent
Oct 17, 2017
1
0
510
I have the same issue, but i think my hdmi cable is not in fully, the case is in the way for it to be full inside port, after work im going to store and pick up a different hdmi cable with no edges. I will return with results
 
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