PC shuts down when playing NBA2K16

Rain_2 · Jan 14, 2016

Hi.

I bought a new PC with this build yesterday:

MoBo: ASRock N68C-GS4
Processor: AMD FX-4300 3.8GHz
GPU: Zotac GTX750 Ti 1GB DDR5
RAM: 8GB DDR3
PSU: 600 watts
HSF: Deepcool Ice Edge Mini V2.0

I was trying to play NBA 2K16 earlier and my PC suddenly restarted. I didn't tweak the settings on it since I was too excited. I have read some forums and some said maybe it's the PSU or the coolers but I'm not really sure. I do not have any idea how to check the temp stats, what's HOT or NOT.

P.S. I have tried Watch Dogs last night on High Settings and this never happened.

Please help me. Thanks. :??:

badboyrog2 · Jan 14, 2016

RECOMMENDED: NBA2K16

OS: Windows 7 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
Processor: Intel Core i5 or better
Memory: 4 GB RAM
Graphics: DirectX 11 compatible (2 GB) or better
DirectX: Version 11
Hard Drive: 50 GB available space
Sound Card: DirectX 9.0c compatible sound card
Additional Notes: Dual-analog gamepad

check your bios version P1 10
http://www.asrock.com/mb/NVIDIA/N68C-GS4%20FX/?cat=Download&os=BIOS
your motherboard is crap one , no vrm heatsheild , overheat problem when playing

the fx 4300 bottleneck your entire rig
do you have the latest gpu driver version??
WHICH PSU YOU HAVE??? brand/model

Rain_2 · Jan 14, 2016

badboyrog2 :

Hi sir,

I just got this from a promo in one PC shop here in the Philippines. I just opted to upgrade the RAM and GPU and threw in an HSF thinking it would help.

I'll have to check the BIOS version when I get home. But I'l make sure to upgrade it when I see it's outdated.

Yes, I think I have the latest GPU driver. I updated it this morning.

The PSU brand is Xtyle. Not sure if it's globally known.

Thanks.

Novuake · Jan 14, 2016

Post your temps. HWMonitor will do the trick.

Rain_2 · Jan 14, 2016

Novuake :

Shall I get the temps whilst the game is loaded up or when I'm using it normally?

Sorry. Really need some help on this. I appreciate your patience and understanding. :??:

Novuake · Jan 14, 2016

You can run HWMonitor and let it stay open while you are playing the game, don't stay in game too long(before it shuts you down), this should record your max temperature.

Rain_2 · Jan 14, 2016

Novuake :

Hi,

Here's a photo of the information you were asking.

https://drive.google.com/open?id=0B_bcsp843naIYTRmell3alFmRlE

To add: It starts with the monitor saying " No Signal Detected". I have a BenQ 19.5" GL2020 monitor.

Appreciate all your help. :bounce:

Novuake · Jan 14, 2016

Gonna have to give me permission to view it, requested it. And pleasure!

Rain_2 · Jan 14, 2016

Novuake :

Access granted.

Novuake · Jan 14, 2016

Definitely not your temperature.

Next up, after a crash, go to your event viewer and try to find the RED error and see if you can find any reason in there.

Here is how to find it : http://www.isunshare.com/windows-10/6-ways-to-open-event-viewer-in-windows-10.html

Rain_2 · Jan 14, 2016

Novuake :

Nothing's in there. https://drive.google.com/file/d/0B_bcsp843naITkdTZE1yMmkwR1E/view?usp=sharing

Does it matter if I live in a tropical country? I mean, does the temp on this have something to do with the weather?

ScrewySqrl · Jan 14, 2016

maybe. If you have air conditioning, then probably not.

if you don't and you have a really high ambient temperature, then heat may still be an issue

Rain_2 · Jan 14, 2016

ScrewySqrl :

Temperatures here change from 32C (and humid) in daylight to 22C at night. I'll see if I can move the PC to my room where there's air conditioning then see if it still happens.

Thanks for all your help guys. Appreciate it.

badboyrog2 · Jan 14, 2016

with the fx cpu ...you can not see the real temps , only margin temps
i suspect the psu since is a unknow one
give a try with an other psu from a friend or ???

Novuake · Jan 14, 2016

Really doesn't look like a temperature issue. When in that menu you took a picture of. Go to windows logs, then system. Scroll through it after your conpuger shuts, there should be red alert at around the same time. It should have a whole bunch of text with information, post that here. Copy pasting should work.

Rain_2 · Jan 15, 2016

Novuake :

Hi,

Seems it's all fixed now. I do not know what happened. Didn't fiddle with it or anything. :pt1cable:

Thanks you for all your guidance.

ScrewySqrl · Jan 15, 2016

did you move it int the A/C?

Novuake · Jan 16, 2016

Well I guess at least you are sorted? LOL to quote Mr Bean, MAGIC...

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