[SOLVED] iPhone disabled. Connect to iTunes.

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Rockeybleu

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This may be a very strange or dumb question. However, I am trying to fix an iPhone for a kid at my school and I thought i could do it with factory resetting it and what not. I have never seen this or heard of this before. The phone is completely locked out from everything. I can't sync it to my computer to restore it and even in recovery mode i get an error (-36) I think. Ive looked around to see what to do and they have all said the same thing and in relation to the computer being used it has been synced with before. Which, as I said, in my case it is not. I was wondering if anyone had any knowledge about this problem and a way to fix it. Thanks for your time time and answers.
 
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fchung0712
I am pretty sure that the Geniuses at the Apple Store will not be able to fix it (I am not mocking them, although it sort of sounds like it). If it requests you to connect the device to iTunes, it will require a computer that has been authorized by the owner of the iTunes account the device was synced with. In other words, the only way for Apple employees to fix this would be to acquire a computer that is authorized (so the actual owner's computer), then plug it in to verify/re-initialize, which would then become a waste of time, as it would be easier to give the device to the owner instead.
I think an easier solution (not sure if it will work 100%) would be to install iTunes on your computer, ask the owner of the iDevice for their...
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fchung0712

fchung0712

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Dec 30, 2012
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I am pretty sure that the Geniuses at the Apple Store will not be able to fix it (I am not mocking them, although it sort of sounds like it). If it requests you to connect the device to iTunes, it will require a computer that has been authorized by the owner of the iTunes account the device was synced with. In other words, the only way for Apple employees to fix this would be to acquire a computer that is authorized (so the actual owner's computer), then plug it in to verify/re-initialize, which would then become a waste of time, as it would be easier to give the device to the owner instead.
I think an easier solution (not sure if it will work 100%) would be to install iTunes on your computer, ask the owner of the iDevice for their username/password, then under the store menu, select authorize this computer. Afterwards, if I am correct, the restore should be successful
 
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