Data Corrupted External HDD

Ashveen Impett · Jan 15, 2016

Hi, I was trying to extract Kon Boot on my pen drive and my external HDD was also connected, kon boot setup files were in my external HDD and i was running it from my external HDD, I accidentally extracted it to my external HDD but the process was really fast once i clicked, it gave an error msg saying it couldn't be written. After that I couldn't access to my external HDD, it doesn't even show on My Computer, only gives power to the external HDD. BUt if i connect it to another PC it shows my external HDD but when I click it, it says to format my HDD.

external HDD brand and model - Transcend Portable Hard Drive StoreJet 25H3 USB 3.0 1TB

I used Partition Editor from Ultimate Boot CD to check my drive and this what I got ---
{
GParted 0.16.1 --enable-libparted-dmraid
Libparted 3.1
Check and repair file system (fat32) on /dev/sdd1 00:05:37 ( ERROR )

calibrate /dev/sdd1 00:00:00 ( SUCCESS )

path: /dev/sdd1
start: 2048
end: 1953521663
size: 1953519616 (931.51 GiB)
check file system on /dev/sdd1 for errors and (if possible) fix them 00:00:30 ( SUCCESS )

dosfsck -a -w -v /dev/sdd1

dosfsck 3.0.16 (01 Mar 2013)
dosfsck 3.0.16, 01 Mar 2013, FAT32, LFN
Checking we can access the last sector of the filesystem
Boot sector contents:
System ID "MSWIN4.1"
Media byte 0xf8 (hard disk)
512 bytes per logical sector
2048 bytes per cluster
33 reserved sectors
First FAT starts at byte 16896 (sector 33)
2 FATs, 32 bit entries
1908947968 bytes per FAT (= 3728414 sectors)
Root directory start at cluster 2646752 (arbitrary size)
Data area starts at byte 89717258752 (sector 175229021)
444572648 data clusters (910484783104 bytes)
63 sectors/track, 255 heads
2048 hidden sectors
1953519616 sectors total
Both FATs appear to be corrupt. Giving up.

grow file system to fill the partition 00:05:07 ( ERROR )

using libparted
libparted messages ( INFO )

Out of memory.
}

This is the error I got when I tried to mount my disk from Linux----

undevil: error 64: unable to determine device fstype - specify with -t

All I want is to recover my data back so can someone please help me.
Thank You!

I think the above details will be enough to give a solution to my problem

SuperSoph_WD · Jan 15, 2016

Hey there, Ashveen Impett!

Unfortunately, these errors indicate that the drive has failed and there's not much you can do about it. If it's possible, I'd recommend you to check the SMART data of your external from the Ubuntu live CD. Here's a thread that might help you get there.
Have you tried running any HDD diagnostic utility from Windows, though?

IMHO, the best thing you can do about your files is to get that HDD to a professional data recovery company. They are your best bet at getting any of those files back.

If there is physical damage present on the HDD, it's highly unlikely that you'd be able to get anything off of it by yourself.

Good luck!
SuperSoph_WD

Ashveen Impett · Jan 15, 2016

SuperSoph_WD :

Can I use VMware Workstation (Virtual Box) to run Ubuntu and then try it??? I have another problem, my external HDD does not show on my laptop but it recognizes on other laptops. Why does this happen???

Ashveen Impett · Jan 17, 2016

I went to Disk Management and saw that my external drive has no letter, so I named it G. then i saw my external HDD on my Computer.

when I try this command chkdsk /F /R /X G: I dont get anything, I just get "The type of the files ystem is FAT32"
I don't see data being checked or processed. Why is this happening???

SuperSoph_WD · Jan 18, 2016

Hey there again, Ashveen Impett!

You shouldn't try using the chkdsk command when dealing with so severely damaged external HDD. Unfortunately, this Windows utility could further worsen the corruption of your drive. The best utility you could use is an HDD brand-specific diagnostic tool from the manufacturer or a third-party testing tool like the ones in this thread: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
Such utilities could best indicate the amount of the damage and it could also help you determine the health and SMART status.

Give one of these a try and let me know what the SMART results show.
SuperSoph_WD

Ashveen Impett · Jan 18, 2016

SuperSoph_WD :

Hi, Thank u for the response.

I used CrystalDiskInfo to get the SMART results.

----------------------------------------------------------------------------
CrystalDiskInfo 5.6.2 (C) 2008-2013 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 8 Pro [6.2 Build 9200] (x64)
Date : 2016/01/18 16:03:58

-- Controller Map ----------------------------------------------------------
+ Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller - 1E03 [ATA]
- ST1000LM024 HN-M101MBB
- PLDS DVD+-RW DS-8A8SH
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) ST1000LM024 HN-M101MBB : 1000.2 GB [0/0/0, pd1] - st
(2) ST1000LM024 HN-M101MBB : 1000.2 GB [1/0/0, sa1] - st

----------------------------------------------------------------------------
(1) ST1000LM024 HN-M101MBB
----------------------------------------------------------------------------
Model : ST1000LM024 HN-M101MBB
Firmware : 2AR20002
Serial Number : S2WZJB0C606012
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/300
Power On Hours : 7924 hours
Power On Count : 7833 count
Temparature : 48 C (118 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [OFF]
AAM Level : FE80h [ON]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _51 000000000001 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _89 _89 _25 000000000D8C Spin-Up Time
04 _93 _93 __0 000000001EF7 Start/Stop Count
05 252 252 _10 000000000000 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 000000001EF4 Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0B 100 100 __0 000000000229 Recalibration Retries
0C _93 _93 __0 000000001E99 Power Cycle Count
0D 100 100 __0 000000000000 Soft Read Error Rate stab
B5 _98 _98 __0 000002D1E82A Unknown
BF 100 100 __0 0000000000C6 G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C1 _90 _90 __0 000000019D28 Load/Unload Cycle Count
C2 _52 _35 __0 004100190030 Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 252 252 __0 000000000000 Reallocation Event Count
C5 252 252 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 000000000016 Write Error Rate
F0 100 100 __0 000000001E9B Head Flying Hours
F1 _95 _88 __0 000000744A7D Total Host Writes
F2 _93 _89 __0 0000009898A9 Total Host Reads
FE 252 252 __0 000000000000 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000 .@?..7.......?......
010: 2020 2020 2020 5332 575A 4A42 3043 3630 3630 3132 S2WZJB0C606012
020: 0000 8000 0004 3241 5232 3030 3032 5354 3130 3030 ......2AR20002ST1000
030: 4C4D 3032 3420 484E 2D4D 3130 314D 4242 2020 2020 LM024 HN-M101MBB
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00 ..@./.
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0000 @.......?....?......
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000 ...........x.x.x.x..
070: 0000 0000 0000 0000 0000 001F 1F06 0004 004C 0040 .................L.@
080: 01FF 0028 746B 7F69 6123 7469 BE41 6123 407F 0068 ...(tk.ia#ti.Aa#@..h
090: 0068 0080 FFFE 0000 FE80 0000 0000 0000 0000 0000 .h..................
100: 6DB0 7470 0000 0000 0000 0000 4000 0000 5000 4CF2 m.tp........@...P.L.
110: 07D1 40F4 0000 0000 0000 0000 0000 0000 0000 401C ..@...............@.
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000 @................)..
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
150: 0000 0000 0000 0000 1028 0000 4000 0000 0000 0000 .........(..@.......
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000 ....................
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
200: 0000 0000 0000 0000 0000 0000 003F 0000 0000 0000 .............?......
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000 ....................
220: 0000 0000 103F 0000 0000 0000 0000 0000 0000 0000 .....?..............
230: 0000 0000 0000 0000 0001 0400 0000 0000 0000 0000 ....................
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
250: 0000 0000 0000 0000 0000 C8A5 ............

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 01 00 00 00 00 00 00 02 26 .../.dd........&
010: 00 FC FC 00 00 00 00 00 00 00 03 23 00 59 59 8C ...........#.YY.
020: 0D 00 00 00 00 00 04 32 00 5D 5D F7 1E 00 00 00 .......2.]].....
030: 00 00 05 33 00 FC FC 00 00 00 00 00 00 00 07 2E ...3............
040: 00 FC FC 00 00 00 00 00 00 00 08 24 00 FC FC 00 ...........$....
050: 00 00 00 00 00 00 09 32 00 64 64 F4 1E 00 00 00 .......2.dd.....
060: 00 00 0A 32 00 FC FC 00 00 00 00 00 00 00 0B 32 ...2...........2
070: 00 64 64 29 02 00 00 00 00 00 0C 32 00 5D 5D 99 .dd).......2.]].
080: 1E 00 00 00 00 00 0D 3A 00 64 64 00 00 00 00 00 .......:.dd.....
090: 00 00 B5 22 00 62 62 2A E8 D1 02 00 00 00 BF 22 ...".bb*......."
0A0: 00 64 64 C6 00 00 00 00 00 00 C0 22 00 FC FC 00 .dd........"....
0B0: 00 00 00 00 00 00 C1 32 00 5A 5A 28 9D 01 00 00 .......2.ZZ(....
0C0: 00 00 C2 02 00 34 23 30 00 19 00 41 00 00 C3 3A .....4#0...A...:
0D0: 00 64 64 00 00 00 00 00 00 00 C4 32 00 FC FC 00 .dd........2....
0E0: 00 00 00 00 00 00 C5 32 00 FC FC 00 00 00 00 00 .......2........
0F0: 00 00 C6 30 00 FC FC 00 00 00 00 00 00 00 C7 36 ...0...........6
100: 00 C8 C8 00 00 00 00 00 00 00 C8 2A 00 64 64 16 ...........*.dd.
110: 00 00 00 00 00 00 F0 32 00 64 64 9B 1E 00 00 00 .......2.dd.....
120: 00 00 F1 32 00 5F 58 7D 4A 74 00 00 00 00 F2 32 ...2._X}Jt.....2
130: 00 5D 59 A9 98 98 00 00 00 00 FE 32 00 FC FC 00 .]Y........2....
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 DC 32 00 5B .............2.[
170: 03 00 01 00 02 D9 00 00 00 00 00 00 00 00 00 00 ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 06 ................

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 00 00 00 00 00 00 00 00 00 00 02 00 ...3............
010: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 00 ................
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00 ................
030: 00 00 05 0A 00 00 00 00 00 00 00 00 00 00 07 33 ...............3
040: 00 00 00 00 00 00 00 00 00 00 08 0F 00 00 00 00 ................
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00 ................
060: 00 00 0A 33 00 00 00 00 00 00 00 00 00 00 0B 00 ...3............
070: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00 ................
080: 00 00 00 00 00 00 0D 00 00 00 00 00 00 00 00 00 ................
090: 00 00 B5 00 00 00 00 00 00 00 00 00 00 00 BF 00 ................
0A0: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00 ................
0B0: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00 ................
0C0: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C3 00 ................
0D0: 00 00 00 00 00 00 00 00 00 00 C4 00 00 00 00 00 ................
0E0: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00 ................
0F0: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 00 ................
100: 00 00 00 00 00 00 00 00 00 00 C8 00 00 00 00 00 ................
110: 00 00 00 00 00 00 F0 00 00 00 00 00 00 00 00 00 ................
120: 00 00 F1 00 00 00 00 00 00 00 00 00 00 00 F2 00 ................
130: 00 00 00 00 00 00 00 00 00 00 FE 00 00 00 00 00 ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 A7 ................

----------------------------------------------------------------------------
(2) ST1000LM024 HN-M101MBB
----------------------------------------------------------------------------
Enclosure : StoreJet Transcend USB Device (V=174C, P=5106, sa1) - st
Model : ST1000LM024 HN-M101MBB
Firmware : 2BA30001
Serial Number : S318J9EF440155
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 5400 RPM
Interface : USB (Serial ATA)
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/600
Power On Hours : 546 hours
Power On Count : 1141 count
Temparature : 41 C (105 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [OFF]
AAM Level : FE00h [OFF]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _51 000000000005 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _90 _78 _25 000000000C79 Spin-Up Time
04 _99 _99 __0 0000000007B2 Start/Stop Count
05 252 252 _10 000000000000 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 000000000222 Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0B 100 100 __0 00000000000B Recalibration Retries
0C _99 _99 __0 000000000475 Power Cycle Count
BF 100 100 __0 00000000002E G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C2 _59 _49 __0 003300180029 Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 252 252 __0 000000000000 Reallocation Event Count
C5 252 252 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 000000000056 Write Error Rate
DF 100 100 __0 00000000000B Load/Unload Retry Count
E1 _99 _99 __0 00000000409D Load/Unload Cycle Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000 .@?..7.......?......
010: 5333 3138 4A39 4546 3434 3031 3535 2020 2020 2020 S318J9EF440155
020: 0000 8000 0004 3242 4133 3030 3031 5354 3130 3030 ......2BA30001ST1000
030: 4C4D 3032 3420 484E 2D4D 3130 314D 4242 2020 2020 LM024 HN-M101MBB
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00 ..@./.
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0000 @.......?....?......
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000 ...........x.x.x.x..
070: 0000 0000 0000 0000 0000 001F 1D0E 0004 004C 0040 .................L.@
080: 01FF 0028 746B 7F69 6123 7469 BC41 6123 407F 006A ...(tk.ia#ti.Aa#@..j
090: 006A 0080 FFFE 0000 FE00 0000 0000 0000 0000 0000 .j..................
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5000 4CF2 m.tp........`...P.L.
110: 0D09 6835 0000 0000 0000 0000 0000 0000 0000 401C ..h5..............@.
120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0000 @................!..
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000 ....................
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
200: 0000 0000 0000 0000 0000 0000 003F 0000 0000 4000 .............?....@.
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000 ....................
220: 0000 0000 103F 0000 0000 0000 0000 0000 0000 0000 .....?..............
230: 0000 0000 0000 0000 0001 0400 0000 0000 0000 0000 ....................
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ....................
250: 0000 0000 0000 0000 0000 FAA5 ............

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 05 00 00 00 00 00 00 02 26 .../.dd........&
010: 00 FC FC 00 00 00 00 00 00 00 03 23 00 5A 4E 79 ...........#.ZNy
020: 0C 00 00 00 00 00 04 32 00 63 63 B2 07 00 00 00 .......2.cc.....
030: 00 00 05 33 00 FC FC 00 00 00 00 00 00 00 07 2E ...3............
040: 00 FC FC 00 00 00 00 00 00 00 08 24 00 FC FC 00 ...........$....
050: 00 00 00 00 00 00 09 32 00 64 64 22 02 00 00 00 .......2.dd"....
060: 00 00 0A 32 00 FC FC 00 00 00 00 00 00 00 0B 32 ...2...........2
070: 00 64 64 0B 00 00 00 00 00 00 0C 32 00 63 63 75 .dd........2.ccu
080: 04 00 00 00 00 00 BF 22 00 64 64 2E 00 00 00 00 .......".dd.....
090: 00 00 C0 22 00 FC FC 00 00 00 00 00 00 00 C2 02 ..."............
0A0: 00 3B 31 29 00 18 00 33 00 00 C3 3A 00 64 64 00 .;1)...3...:.dd.
0B0: 00 00 00 00 00 00 C4 32 00 FC FC 00 00 00 00 00 .......2........
0C0: 00 00 C5 32 00 FC FC 00 00 00 00 00 00 00 C6 30 ...2...........0
0D0: 00 FC FC 00 00 00 00 00 00 00 C7 36 00 C8 C8 00 ...........6....
0E0: 00 00 00 00 00 00 C8 2A 00 64 64 56 00 00 00 00 .......*.ddV....
0F0: 00 00 DF 32 00 64 64 0B 00 00 00 00 00 00 E1 32 ...2.dd........2
100: 00 63 63 9D 40 00 00 00 00 00 00 00 00 00 00 00 .cc.@...........
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 CC 33 00 5B .............3.[
170: 03 00 01 00 02 DD 00 00 00 00 00 00 00 00 00 00 ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 09 ................

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 00 00 00 00 00 00 00 00 00 00 02 00 ...3............
010: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 00 ................
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00 ................
030: 00 00 05 0A 00 00 00 00 00 00 00 00 00 00 07 33 ...............3
040: 00 00 00 00 00 00 00 00 00 00 08 0F 00 00 00 00 ................
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00 ................
060: 00 00 0A 33 00 00 00 00 00 00 00 00 00 00 0B 00 ...3............
070: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00 ................
080: 00 00 00 00 00 00 BF 00 00 00 00 00 00 00 00 00 ................
090: 00 00 C0 00 00 00 00 00 00 00 00 00 00 00 C2 00 ................
0A0: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00 ................
0B0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00 ................
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00 ................
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00 ................
0E0: 00 00 00 00 00 00 C8 00 00 00 00 00 00 00 00 00 ................
0F0: 00 00 DF 00 00 00 00 00 00 00 00 00 00 00 E1 00 ................
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3B ...............;

SuperSoph_WD · Jan 19, 2016

Hi again, Ashveen Impett!

It seems like both of your HDDs are in good condition. My guess is the enclosure got damaged or something in the connection to the drive but not the HDD itself. I'd not recommend you to crack the enclosure open because it would void the warranty on the drive if it's still covered by the manufacturer, so you'd lose your chance to send the faulty drive for RMA and receive a replacement.
Another important thing you should check if the model of the external has any kind of hardware encryption incorporated, if it does, you won't be able to access the data without an identical enclosure.

However, if the HDD is not covered by the warranty anymore, you can try plugging it internally via SATA and check if that will help you access your files.
Here's a thread you might find useful: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html

Best of luck!
SuperSoph_WD

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