Trying to help my wife resolve an issue with her laptop. ASUS laptop, Windows 7 Home, few years old.
It has this issue where it freezes every once in a while, and when it does, it's always after she's walked away, and it's gone to sleep. It doesn't freeze every time, after it's been asleep, but when it does, it's definitely after it's been asleep.
That said, she said it's kind of done this since it was new, but she kind of blew it off as some weird "windows thing", but it's getting more annoying to her.
Usually she'll do a hard shutdown, as she doesn't have any other choice, and when she restarts it, it will behave.
Once in a while, but not every time, she will get a blue screen, and it happened last night....and it says "windows has been shut down to prevent further damage to your computer".....or something like that. Can't remember if it said an error was detected, or what else it said. Wish I had taken a picture, but hopefully I've furnished enough info to get some help/advice.
Thanks in advance!
Computer type: Laptop
System Manufacturer/Model Number: ASUS
OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Motherboard: ASUSTeK Computer Inc. N53SV
Memory: 6.00 GB
Graphics Card: (1) Intel(R) HD Graphics 3000 (2) NVIDIA GeForce GT 540M
Sound Card: (1) Bluetooth Audio Device (2) Realtek High Definition Aud
Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz
It has this issue where it freezes every once in a while, and when it does, it's always after she's walked away, and it's gone to sleep. It doesn't freeze every time, after it's been asleep, but when it does, it's definitely after it's been asleep.
That said, she said it's kind of done this since it was new, but she kind of blew it off as some weird "windows thing", but it's getting more annoying to her.
Usually she'll do a hard shutdown, as she doesn't have any other choice, and when she restarts it, it will behave.
Once in a while, but not every time, she will get a blue screen, and it happened last night....and it says "windows has been shut down to prevent further damage to your computer".....or something like that. Can't remember if it said an error was detected, or what else it said. Wish I had taken a picture, but hopefully I've furnished enough info to get some help/advice.
Thanks in advance!
Computer type: Laptop
System Manufacturer/Model Number: ASUS
OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Motherboard: ASUSTeK Computer Inc. N53SV
Memory: 6.00 GB
Graphics Card: (1) Intel(R) HD Graphics 3000 (2) NVIDIA GeForce GT 540M
Sound Card: (1) Bluetooth Audio Device (2) Realtek High Definition Aud
Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz