Hello everyone, before I begin I would just like to point out my punctuality is terrible so please bare with me.
So some background about the current problem; I am currently getting connection drops through wired connection, I have been having this problem for around a month and a half, left my old ISP and bought a contract with a new ISP, both connections were fibre. The example today will be a game called darkscape (basically runescape 3), what happens is I suddenly get a semi screen freeze for like 10-20 seconds, but you can still see animations of NPCs wings etc. I disconnect from the game and re connect straight away. As you can tell this is unplayable.
I have a video here for you as it is hard to explain.
https://www.youtube.com/watch?v=iHCVzZAieA4
Specs
PC
Now, what i have done so far is everything I could think of.
Okay, since ive named everything, i have narrowed it down to two possible problems.
Update the night of the BT service activation
I tried the laptop through wired and wireless, still having the same problem.
I have also rang BT, they came out with " we cant do anything because we have no information and the service is still stabilizing. It takes 10 days"
10 fucking days.. pardon my French but I have never been so angry in my life. So I go 10 days without internet because I know its not going to be fixed, because we are having the exact same problem as I had with EE prior meaning something has to be wrong with the line. Can someone explain to me what im paying for here, 10 days.. im so angry right now.
I dont know where 10 days have come from, if he said three or 24 hours then fair enough.
We have had the same fiber line in from BT and our line has not been changed for years now.
So why all of a sudden 10 days? The fact that web pages are not loading up at times etc this is a joke. im about to tweet them to show people how bad BT really are as a company. they run all the lines and they are so bad.
http://bt.custhelp.com/app/answers/detail/a_id/7547/~/what-to-expect-in-the-first-few-days-of-broadband
So some background about the current problem; I am currently getting connection drops through wired connection, I have been having this problem for around a month and a half, left my old ISP and bought a contract with a new ISP, both connections were fibre. The example today will be a game called darkscape (basically runescape 3), what happens is I suddenly get a semi screen freeze for like 10-20 seconds, but you can still see animations of NPCs wings etc. I disconnect from the game and re connect straight away. As you can tell this is unplayable.
I have a video here for you as it is hard to explain.
https://www.youtube.com/watch?v=iHCVzZAieA4
Specs
PC
i5 4690k
r9 280x
16Gig hyper X
Coolermaster cpu cooler
500W PSU
Gigabyte ga-h81m-h
EE Fiber - 2 years no hassle, then all of a sudden two months ago, it started happening.
Bt Infinty 2 - Superfast fiber (just got activated today) (Current)
Now, what i have done so far is everything I could think of.
I have tried two routers.
I have been through 6-8 calls from EE trying to fix this. ( restarting router etc )
Two engineers have came out, one to check my end, he said that it was fine and there was a problem underground. The other dude didn't show.
Multiple line checks from EE, they always say there's nothing wrong, then when they cant find it they say there is a fault on my line.
I have tried wireless; still happens but not so often for some weird reason.
I have tried going straight from the router to my pc
Power line adapters
A laptop to make sure it was not my pc.
Now here is the big one - hotspot from my phone 3g. (this works perfectly on my pc and on the laptop)
I still have to try the laptop through Ethernet on my new connection from BT.
I have tried windows 10, windows 7, windows xp.
Tried reinstalling drivers.
Tried using internet with phone line disconnected (LOLL, worth a try).
Okay, since ive named everything, i have narrowed it down to two possible problems.
My motherboard is fried somehow and the Ethernet port is not working properly.
There is a problem underground like the engineer said, he told me that there would be someone coming out to fix, they never because its not fixed.
Update the night of the BT service activation
I tried the laptop through wired and wireless, still having the same problem.
I have also rang BT, they came out with " we cant do anything because we have no information and the service is still stabilizing. It takes 10 days"
10 fucking days.. pardon my French but I have never been so angry in my life. So I go 10 days without internet because I know its not going to be fixed, because we are having the exact same problem as I had with EE prior meaning something has to be wrong with the line. Can someone explain to me what im paying for here, 10 days.. im so angry right now.
I dont know where 10 days have come from, if he said three or 24 hours then fair enough.
We have had the same fiber line in from BT and our line has not been changed for years now.
So why all of a sudden 10 days? The fact that web pages are not loading up at times etc this is a joke. im about to tweet them to show people how bad BT really are as a company. they run all the lines and they are so bad.
http://bt.custhelp.com/app/answers/detail/a_id/7547/~/what-to-expect-in-the-first-few-days-of-broadband
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