Help greatly appreciated. Plugged in Wrong Power Adapter to Western Digital My Book.

lbaitis

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Jan 20, 2016
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I made a terrible mistake. I grabbed the wrong power supply to plug in my WD 2TB My Book. As soon as I plugged it in, I smelled something burning. It was only plugged in a matter of a minute or less. I am very hopeful that I may be able to access my data still. In looking around it seems others have had this same problem. I'm curious if anyone here can share any ideas that I should try before resolving to expensive professional data recovery services.

I have taken pictures of the boards and other items that may be helpful. The last one of the 2 power supplies I took just to share. The one on the left is what fried the drive. The one I should have used is on the right. You can see all of the pictures here:

https://goo.gl/photos/aBPz68Rvh56ipUhYA

Thank you so much.
 
Hi there lbaitis,

That is really unpleasant. :(

Unfortunately, I would advise you to contact a data recovery company in case the data stored on the drive is really important.
The thing is that the device is hardware encrypted. This means that even if the HDD itself is working fine, you can't really access the data unless the drive is in the original enclosure.

WD's Data Recovery Partners: http://products.wdc.com/support/kb.ashx?id=fQnso9

Let me know in case you have some more questions,
D_Know_WD

 

holyprof

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Dec 16, 2011
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The adapter to the left should work. If it "fried" the device, it certainly is not working correctly. Most probably it's a simple transformer unit with higher that specified (12V) output. I have a similar one from a car battery booster kit and its idle voltage is 15-17V.
The fact that the unit uses internal encryption is rather unfortunate. If you use data recovery service as suggested it will cost you somewhere between $100 and $10k (not kidding).

Just in case, try to connect the disk drive as Mattios suggested to see if it still works. I wonder where the smell came from, the printed circuit board seems OK. Look at the board at the bottom side of the WD Green disk, I suspect you will find the burned component there (hopefully not).