asus nvidia geforce gtx 980 ti 6gb strix edition causing shut downs?

GingerDeadMan · Jan 20, 2016

Hello guys and gals, well as the title suggests iv recently purchased a 980TI Strix and straight from the get go iv been having problems with it shutting down the whole system. This only tends to happen when im playing games.
Im a complete noob when it comes to problem solving so ill post my specs below and see if you guys can see if anything stands out.

Case: Thermaltake Urban S21 Midi Gaming Case
RAM: 2x Corsair Vengeance 4GB 1600mhz
PSU: Artic Blue 750W Blue Fan
Mobo: ASUS M5A97 EVO R2.0
CPU: AMD FX-4130 3.8Ghz Quad Core (will be upgrading soon)

jimmysmitty · Jan 20, 2016

My first guess would be your PSU. It looks like it is a low quality cheap brand and even with a 750W output it probably cannot handle a high end GPU like the Asus Strix GTX 980Ti.

bignastyid · Jan 20, 2016

Your psu is garbage and likely can't handle the load. You should replace it before it frys the gpu.

GingerDeadMan · Jan 20, 2016

bignastyid :

would you happen to have a suggestion? preferably under £100 if possible.

jimmysmitty · Jan 20, 2016

http://uk.pcpartpicker.com/part/corsair-power-supply-cp9020091na

GingerDeadMan · Jan 20, 2016

jimmysmitty :

Great, thank you so much for your help. Ill put an order first thing on friday.

jimmysmitty · Jan 20, 2016

Let us know how it goes and make sure the merchant has a decent return policy. I am very suire your PSU is what is causing the issue but it is always better to play on the safe side.

bignastyid · Jan 20, 2016

I probably would have went with a 650w G2 but the RMx is a good unit too.

http://uk.pcpartpicker.com/part/evga-power-supply-220g20650y1

jimmysmitty · Jan 20, 2016

bignastyid :

Also a great unit but the recent review of the RMx I saw makes it one of my top picks right now. In cold testing it was pushing Platinum ratings and in hot testing it was near platinum, which for a gold rated unit is very impressive.

mp5mafia · Jan 20, 2016

You all might be right about the psu causing the problems but to be honest there are other things to ask/check before buying new unit though.
Since you said you are a noob there is few things need asking, such as:
Did you plugged-in/connected your new gpu correctly?
Did you monitor your cpu temperatures while gaming?
First thing I would check are cpu temperatures. When your pc suddenly shut down it might be cpu overheating due to your new gpu dumping a lot of air into your case.
Just install any monitoring software and let us know the temps?

GingerDeadMan · Jan 20, 2016

mp5mafia :

how can i monitor it if im in game and it shuts down?

jimmysmitty · Jan 20, 2016

mp5mafia :

He said he was a noob at problem solving, not building. You can be really good at building a PC (knowing how to connect everything) but be a noob at figuring out where the problem is.

It is obvious that he connected his GPU properly, for one the Asus Strix GTX 980Ti has LEDs that would notify him if they were incorrectly connected or not and second it wouldn't even boot if he didn't have all the PCIe connectors connected.

As for it causing the CPU to overheat, his case is pretty decent air flow wise so unless he had no fans running the amount of heat the Strix GTX 980Ti puts out would not affect the temperature that much, I know as I have one and my CPUs temps didn't change at all compared to my old HD 7970GHz Vapor-X.

His PSU is pure junk TBH:

It states quad 12v rails yet in the specs only list two (this is all I can find on the damn thing). It is not even 80 Plus certified.

On top of that each listed 12v rail is only rated for 32A. If he has it connected to a single 12v rail that would cause the issue as a 980Ti needs more than 32A under heavy load.

Either way that PSU is in no way a good product to have. While it could be something else I highly doubt it is.

mp5mafia · Jan 20, 2016

"Alt+tab" to switch between programs? Just keep checking before the game crashes.
Unless, you meaning it will crash as soon as you try to run any game?

mp5mafia · Jan 20, 2016

His PSU is pure junk TBH:

Maybe it is but it doesn't mean it's broken.
Btw 32A @12V = rated 384W

Just try to find the issue man before spending money.
This is my point

jimmysmitty · Jan 20, 2016

https://forum-en.msi.com/faq/article/printer/power-requirements-for-graphics-cards

The GTX 980Ti has a minimum of 38A on a 12v rail as a requirement to run it and a normal system, this is coming from MSI.

Second is that that PSU is not 80 plus rated, not even entry level 80 plus. That means the components are cheap and that those ratings they are giving are probably at a lower temperature and I bet you could not pull 32A consistently on a single rail from that PSU.

Third, I don;t disagree with you but either way he will spend money. If it is a heating issue he would need to buy better cooling, again I doubt the GPU is causing the CPU to overheat as my CPU temp did not change with the same GPU added to my system. If it is a faulty GPU he will need to pay postage for the RMA to the company. I think it is easiest to try to eliminate the most likely culprit with a item that will be much easier to return and save his system from problems in the future especially if he plans to upgrade his CPU which will take more power.

That is why I told him to make sure the merchant has a good return policy just in case it turns out the PSU is not the problem.

mp5mafia · Jan 20, 2016

I'll be honest I never checked what Msi is recommending but if they said 38A I would imagine they meant for the whole system not just gpu. My setup (check specs) at most will use 530W (44A) and I've got pretty much everything overclocked incl gpu running at 1506Mhz and 8002Mhz vram + D5 custom loop and 10 fans.
I do agree he need to change psu for sure especially for this nice gpu though
However this might have nothing to do with his current issue and what I proposed to check will cost zero so why not?

GingerDeadMan · Jan 20, 2016

jimmysmitty :

mp5mafia :

well i downloaded speedfan, and it turns out my cpu was creeping over 50 degrees celsius, it got to about 53 and i decided to close the game (GTA V) so...seems it *may* not be the psu after all...

bignastyid · Jan 20, 2016

53C is a safe temp. Those cpus dont even themal throttle till 60-70C.

jimmysmitty · Jan 20, 2016

Over 50c is not bad for that CPU. Most AMD CPUs should not go over 62.5c and you are still well under that. You should use a program like HWMonitor to watch the CPU and GPU temps while you play and let it go till it crashes noting what the CPU was at.

I would find it highly suspect that adding a GPU would cause such a change in your CPUs temperature.

GingerDeadMan · Jan 20, 2016

bignastyid :

As i said, it was creeping up...it didnt look like it was going to stop.
Well what ill do...ill keep it running untill it shuts down and ill post the last temperature.

mp5mafia · Jan 20, 2016

You can also use software which will save log file (not really sure how it will react whensystem crashes if the file will survive but maybe someone tried already? )

GingerDeadMan · Jan 20, 2016

So i just done the gameplay test and the cpu temp went up 84 degrees, stayed like it for a few seconds then i got shut down.

mp5mafia · Jan 20, 2016

I would change thermal paste and get some extra fans to feed fresh air in there.

You should still consider new psu when you get some spare cash though

jimmysmitty · Jan 20, 2016

Well then that is not good at all. Is the CPU fan spinning?

I would assume you are using the stock cooler?

Just to make sure is that in Celsius or Fahrenheit?

GingerDeadMan · Jan 20, 2016

yes its spinning and yes its stock, i am getting the Coolermaster Hyper 212 but not till Tuesday. and the temperature is reading in Celsius.

asus nvidia geforce gtx 980 ti 6gb strix edition causing shut downs?

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