Windows won't boot after laptop memory upgrade

rdfiasco

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Jun 11, 2013
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Hello,

I have a Gateway NV59C laptop. I'm trying to squeeze a little more life out of it by increasing its memory. Its specifications denote support for 800/1066 MHz DDR3. I researched and found several threads here on Tom's and in other places that higher speed memory should also be compatible, and it would simply run at the motherboard's maximum capable speed. Crucial's website even recommends I purchase a 1600 MHz kit.

With that understanding, I purchased this Mushkin 2x4GB 1333MHz kit. After installing the kit, however, Windows 10 would not boot. Sometimes the computer would simply restart, other times horizontal white lines would appear across the screen, and other times Windows would attempt to fix the problem endlessly.

I tried using each of the 2 modules separately and in each open slot. I looked in the BIOS and it recognized 8 GB of memory, but there was no way to manually adjust the memory speed.

So my questions are, is it not true that you can use higher-clocked memory on a board that doesn't explicitly support it? Did I miss some other spec that needs to be compatible? Do Gateway machines have some sort of advanced BIOS where I can fiddle with settings like this?

 
Solution
Use the original RAM and do a BIOS update, then try the other RAM. Also try one new RAM stick at a time.

If it still does not work, replace the RAM. Just because in theory a faster RAM will clock down to a slower speed, that is not always the case. It's not just the speed, but also the density that can cause issues, among other things. If you already went to Crucial to check on things, I suggest you get the RAM from there, if you look up the specific model you have, they have a guarantee that what you get will work. If you just pick up some non-specific RAM for your model, it may work or may not work, but the vendor does not guarantee it working.

rdfiasco

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Jun 11, 2013
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I also tried with one of the old modules and one of the new modules, as you stated, and that didn't work either.
 
Use the original RAM and do a BIOS update, then try the other RAM. Also try one new RAM stick at a time.

If it still does not work, replace the RAM. Just because in theory a faster RAM will clock down to a slower speed, that is not always the case. It's not just the speed, but also the density that can cause issues, among other things. If you already went to Crucial to check on things, I suggest you get the RAM from there, if you look up the specific model you have, they have a guarantee that what you get will work. If you just pick up some non-specific RAM for your model, it may work or may not work, but the vendor does not guarantee it working.
 
Solution