Hey guys thanks for coming to view this thread.
Forgive me if its in the wrong section but I thought this was probably the most appropriate.
So basically, I've been trying to fix my sister's boyfriends computer for a couple of weeks now and I just can't put my finger on what's wrong with it.
When he first brought it to me, the computer wouldn't even boot past the bios. And when we tried to reinstall Windows it would constantly freeze.
So I suggested we replace the hard drive and start from there. When we reinstalled a fresh copy of Windows 10 on the PC it froze during the "We're just getting a few things ready" screen and we had to restart it.
It loaded up fine one we restarted it but it would constantly just freeze after about 5 minutes of operation. Thinking it was a bad install of Windows I reinstalled it.
Things were going just fine for about five minutes until the freezing started again so I started looking at the other hardware. We ran memtest86 for three hours and there was no errors.
I removed the gpu and it seemed to fix it. I went downstairs while it was downloading a few updates and when I returned k noticed it had restarted, suggesting it may have froze again.
This time I stayed upstairs with it while it was downloading updates and in the midst of it all these horizontal purple lines appeared on the screen and it refroze and after about 5 minutes restarted.
I'm stuck on what could possibly be wrong with the machine. We got it second hand and since my sister's boyfriend updated the software like the guy he bought it off told him to, we have been having perpetual problems with it ever since.
Could it be something to do with the motherboard? CPU? Could the RAM still be faulty despite memtest not coming up with any errors?
Honestly, I have no idea in which direction I should go at this point so any help would be greatly appreciated.
tl;dr computer freezing and wondering what steps I should take from here
If it's any help the system specs are:
CPU: i5 3470
RAM: 2x2GB sticks (not entirely sure on speeds and latency timings)
GPU (now removed): Gigabyte GT640
Motherboard: Gigabyte H61MA-D3V
PSU: Coolerpower 700W (or something like that)
HDD: Seagate Barracuda 1tb
Forgive me if its in the wrong section but I thought this was probably the most appropriate.
So basically, I've been trying to fix my sister's boyfriends computer for a couple of weeks now and I just can't put my finger on what's wrong with it.
When he first brought it to me, the computer wouldn't even boot past the bios. And when we tried to reinstall Windows it would constantly freeze.
So I suggested we replace the hard drive and start from there. When we reinstalled a fresh copy of Windows 10 on the PC it froze during the "We're just getting a few things ready" screen and we had to restart it.
It loaded up fine one we restarted it but it would constantly just freeze after about 5 minutes of operation. Thinking it was a bad install of Windows I reinstalled it.
Things were going just fine for about five minutes until the freezing started again so I started looking at the other hardware. We ran memtest86 for three hours and there was no errors.
I removed the gpu and it seemed to fix it. I went downstairs while it was downloading a few updates and when I returned k noticed it had restarted, suggesting it may have froze again.
This time I stayed upstairs with it while it was downloading updates and in the midst of it all these horizontal purple lines appeared on the screen and it refroze and after about 5 minutes restarted.
I'm stuck on what could possibly be wrong with the machine. We got it second hand and since my sister's boyfriend updated the software like the guy he bought it off told him to, we have been having perpetual problems with it ever since.
Could it be something to do with the motherboard? CPU? Could the RAM still be faulty despite memtest not coming up with any errors?
Honestly, I have no idea in which direction I should go at this point so any help would be greatly appreciated.
tl;dr computer freezing and wondering what steps I should take from here
If it's any help the system specs are:
CPU: i5 3470
RAM: 2x2GB sticks (not entirely sure on speeds and latency timings)
GPU (now removed): Gigabyte GT640
Motherboard: Gigabyte H61MA-D3V
PSU: Coolerpower 700W (or something like that)
HDD: Seagate Barracuda 1tb
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