Computer Crashes While Playing Games! Don't Know What Else To Try :( Help Please!

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CReleford

CReleford

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Jan 11, 2016
23
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4,510
My computer as of about 7 months ago started crashing while playing AAA games (Blade and Soul at the moment). It does not crash unless I am in a game. I can run photoshop, chrome, and several other programs at once without a hiccup.

Solutions tried so far
________________________________________________
- Clean OS install
- Memtest86
- Reseating RAM, GPU, and Motherboard
- Resetting CMOS
- Tested power supply with tester (said it was fine)
- Bought a brand new Tier 2 PSU anyway (thought my PSU was bad)
- Tested temperatures (they were in a healthy range)
________________________________________________

None of these solutions worked so I scoured the internet and I finally came across something. In Windows Event Viewer I looked up 10+ instances where the computer had died without warning while playing a game. Every single one of these crashes had the same Filter System process occur right before the crash.
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Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Information: File System Filter 'npsvctrig' (10.0, ‎2015‎-‎07‎-‎09T22:14:31.000000000Z) has successfully loaded and registered with Filter Manager.
Information: File System Filter 'FileCrypt' (10.0, ‎2015‎-‎07‎-‎09T22:14:31.000000000Z) has successfully loaded and registered with Filter Manager.
________________________________________________

This pattern was found at every single crash event I was able to go back to. I googled this and a few people seemed to have experienced this same pattern but I could find no solutions. If the community could help me solve this mystery I'd be much obliged :) I will be looking back at this as often as I can to answer any questions you might have about my situation. Thanks!

Here are system specs
________________________________________________
EVGA SuperNOVA 550 G2 80 Plus Gold Rated, Fully Modular ATX 12V/EPS 12V ECO Mode Power Supply 220-G2-0550-Y1

WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX

Asus 24x DVD-RW Serial-ATA Internal OEM Optical Drive DRW-24B1ST (Black)

AMD FD6300WMHKBOX FX-6300 6-Core Processor Black Edition

ASUS M5A99X EVO R2.0 AM3+, AMD 990X, SATA 6Gb/s, USB 3.0, ATX, AMD Motherboard

Corsair Carbide Series 200R Compact ATX Case CC-9011023-WW

EVGA GeForce GTX 750Ti SC 2GB GDDR5 Graphics Card
 
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CReleford

CReleford

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Jan 11, 2016
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4,510
Sorry, was grabbing dinner really quick. The crashes are always the same every single time. They typically happen when loading into a new area of a game or when under strain. The crash happens immediately as if someone just pulled the power from the computer. The pattern is always the same.
 
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Aelos03

Aelos03

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Jan 27, 2016
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Weird I have similar issue. I suggest you run something like unigine heaven and GpuZ, run heaven and use Gpuz to record gpu performance. I would also try to pull out GPU or try with different. Since you already swapped PSU this only thing that comes to my mind right now
 
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CReleford

CReleford

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Jan 11, 2016
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4,510
It sounds like we have similar thinking. I believe it has to be either a GPU, CPU, or motherboard issue. I probably won't use unigine heaven since I'm not a big fan of GPU stress testers, but I'll just play a game (Blade and Soul) that always causes it to crash after a little while. I'm try monitoring it with Gpuz though. Do you also have issues sometimes when booting your computer? Sometimes mine won't boot as well (fans come on but no display) but I just figured that was a different issue.
 
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Aelos03

Aelos03

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Jan 27, 2016
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I used stress test because if it was gpu it would restart instantly it hit top performance every single time. I was looking for consistency that game can't provide.
But I got same result as in game. Once PC rebooted once it would repeat it it again very fast. But if PC rests for awhile I could run it for a bit longer. That pointed out to me that it is more likely capacitors or something but I don't don't a thing about that. In desktop my gpu runs as 135ghz and in game it jumps to 1150ghz and I think that my psu can't run long enough. But I'm still in same boat as you I will buy new PSU but that might not fix it since I can't tell for sure is wrong.

I don't have issue with booting your switch or something you might want to investigate into that since it might be related to your crash since even report points out it could power related issue.
 
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CReleford

CReleford

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Jan 11, 2016
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I could see how a stress test would be more consistent than running a game program. Yah I'm not sure that a new PSU will fix you're issue either. I just purchase a tier 2 PSU and installed it but I crashed while playing a game just a few hours after.

I'm not sure what you mean by switching my boot. Also why do you believe that my issue is power related? I guess just because it dies instantly?
 
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Aelos03

Aelos03

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Jan 27, 2016
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Sorry I wrote in hurry and its just a mess. I meant your switch might causing it but now when I think about it seems like that kind of boot could happen because something is not connected properly or cable I saw it happen few times.

Yeah it might not fix it but in my case seems like most likely problem if I check that I know to look elsewhere.
 
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CReleford

CReleford

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Jan 11, 2016
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I've made sure that every cable is securely plugged in. All wires and tied to not touch any key components as well. There is hardly any dust in the case.

That's kinda what I thought when I ordered this new PSU I got. Sadly it didn't work for me, but maybe your situation is different.
 
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CReleford

CReleford

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Jan 11, 2016
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4,510
So I downloaded HWiNFO and ran it, but I honestly don't know what I'm looking for. I tried google searching some tutorials but didn't find any helpful ones. What exactly should I be looking for with this tool?
 
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shark0311

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Feb 4, 2015
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Run it in sensors only mode. Then click the log button and name the CSV file. Start the game and play until it crashes. What you are looking for is voltage drops or increasingly high temps until failure.
 
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CReleford

CReleford

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Jan 11, 2016
23
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4,510
Well I didn't have much else to do so I just kept looking through the excel sheet and I think one of the rows indicates CPU temperature. It looked like it got up to 82 degrees before it died. I looked it up and some people were saying that 80 was pretty high for just running a game, but do you think that would cause an instant shutdown to protect the CPU? Or am I even reading that excel sheet right? xD
 
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CReleford

CReleford

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Jan 11, 2016
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4,510
Awesome! I mean...it's not good that my CPU is overheating, but awesome that I've got a solution for it now! Thanks a ton! I didn't know that the max temp was that low so that makes a lot of sense now.

Also I will definitely check that out. I too noticed that my computer seemed to never get close to full load, even when I was getting fps drops in a game it wouldn't push any harder to smooth things out. I'm going to apply some new thermal paste on the CPU today and remount it to make sure the fan is properly fixated. Hopefully that should bring the temperature back down to a reasonable range. Then I'll check out the OC settings :) You rock Shark!
 
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