New build, long delay before BIOS and unable to progress past that.

Zephyraticus

Reputable
Jan 28, 2016
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4,510
Hi, I've been helping a friend build a gaming PC having successfully built my own a year ago (so still very inexperienced).

Everything seemed to be going fine, it all went together and I got to the BIOS screen, but we can't get any further. First of all, from turning it on it takes about 30-40 seconds before the POST beep and then the BIOS screen. Once past that, where I set the boot device as the optical drive for Windows installation, I get the message asking me to press any key to install from CD/DVD and then the following message:

Error sending End of Post message to ME: HECI disabled, proceeding with boot!

That messages stays on screen for about 1 second before being replaced by three Gigabyte motherboard splash screen with lines of glitches above it, remaining frozen and requiring a shutdown from the PCU off switch.

I've tried searching but haven't found that exact message and from what I've learned during my search it seems like a CPU problem, but my limited knowledge assumeso that it wouldn't work at all if the CPU was damaged. Any help you can be would be massively appreciated!

Here are the specs:

CPU: Intel Core i7-4790K
CPU Cooler: Cooler Master Hyper 212 EVO
Motherboard: Gigabyte GA-Z97M-DS3H Micro ATX LGA1150
Memory: Kingston HyperX Fury Black 8GB (2 x 4GB) DDR3-1866
Storage: Kingston SSDNow V300 Series 120GB
Storage: Seagate Barracuda 2TB 3.5" 7200RPM
Video Card: Gigabyte GeForce GTX 970 4GB
Case: NZXT Source 210 Elite (Black) ATX Mid Tower
Power Supply: Corsair CX 600W 80+ Bronze

Thank you!
 
Solution
While there is the possibility that the CPU could work and not be 100% operational, I would personally suspect the motherboard in your case. I'll suggest pulling the CPU and checking for bent pins on the motherboard then, if no bent pins are found, exchange the motherboard - if bent pins are found, it gets a little tricky since manufacturers are quick to blame bent pins on the user but you'd still want to exchange the motherboard
That's where I would start anyway.
While there is the possibility that the CPU could work and not be 100% operational, I would personally suspect the motherboard in your case. I'll suggest pulling the CPU and checking for bent pins on the motherboard then, if no bent pins are found, exchange the motherboard - if bent pins are found, it gets a little tricky since manufacturers are quick to blame bent pins on the user but you'd still want to exchange the motherboard
That's where I would start anyway.
 
Solution

Zephyraticus

Reputable
Jan 28, 2016
2
0
4,510
Thank you for the quick reply, there are fortunately no bent pins so I've put in a return request with Aria PC and will hopefully hear back from them soon. Fingers crossed!

Thanks again.