Hello guys.
I have been having a lot of problems with our ISP lately and I have been unable to convince them that our internet problems are on there side and not ours. Basically around 3pm - 12pm our download and upload speeds take a dive to the the 2mbs - 4mbs levels. Around this time we can also experience connection drops and extremely high ping times for the various online games we play. The speeds we should be at are 13mbs which I know isn't that fast but we should still be able to reliably reach these speeds at least 80% of the time, and as of now we are only reaching that in the early mornings. I have done all the basic troubleshooting tasks such as resetting the router, flushing dns's, releasing and renewing IP addresses, as well as bypassing the router to run some speed tests. All resets and flushes didn't help, and there was no change when connected to the router to when directly connected to the antenna.
Basically what I need is a program that I can use to monitor the connection on a 24 hour basis that can preferably provide a report that I can give to my ISP to show them more detailed proof that we are indeed having a problem, as well as the times we are having this problem.
I appreciate all your help and suggestions, Thanks.
ISP = MileHighNetworks (we live in a somewhat rural area and this is our best option)
Router = Linksys EA6900
Additional info: The majority of the computers in our house are hardwired directly to the router using CAT6 cables, with only one being connected to the WIFI. Cables are tested and working fine.
I have been having a lot of problems with our ISP lately and I have been unable to convince them that our internet problems are on there side and not ours. Basically around 3pm - 12pm our download and upload speeds take a dive to the the 2mbs - 4mbs levels. Around this time we can also experience connection drops and extremely high ping times for the various online games we play. The speeds we should be at are 13mbs which I know isn't that fast but we should still be able to reliably reach these speeds at least 80% of the time, and as of now we are only reaching that in the early mornings. I have done all the basic troubleshooting tasks such as resetting the router, flushing dns's, releasing and renewing IP addresses, as well as bypassing the router to run some speed tests. All resets and flushes didn't help, and there was no change when connected to the router to when directly connected to the antenna.
Basically what I need is a program that I can use to monitor the connection on a 24 hour basis that can preferably provide a report that I can give to my ISP to show them more detailed proof that we are indeed having a problem, as well as the times we are having this problem.
I appreciate all your help and suggestions, Thanks.
ISP = MileHighNetworks (we live in a somewhat rural area and this is our best option)
Router = Linksys EA6900
Additional info: The majority of the computers in our house are hardwired directly to the router using CAT6 cables, with only one being connected to the WIFI. Cables are tested and working fine.
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