motherboard ethernet port not working on new build

stranrar

Reputable
Sep 16, 2015
2
0
4,510
My motherboard is an MSI Z170A M5. I installed windows 10 and drivers from the disc that came with the motherboard. However, I am unable to connect the computer to the internet. When I plug the ethernet cable in the port flashes yellow and the icon on screen says "identifying. No internet connection". Troubleshooting tells me that "one or more network protocols are missing on this computer".

Reinstalling the drivers on the disc and getting more recent drivers off the MSI website through another computer that can connect to the internet has not solved the problem. Does anyone have any suggestions as to what I should try next?
 

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