DDR3 dual channel ram problem

chasethepizzaguy · Jan 28, 2016

I'm installing 2 sticks of 8gb ram (G.skill ripjawsx) and I can only use one stick of ram or my pc constantly restarts itself. I've tried to raise the frequency to 1600 I've changed the voltage to 1.5 and I've changed the timing to what it says on the ram nothing has worked. These are the recommended timings frequency and voltage that it says on the ram.

Proccesor- Intel i5 4690k
GPU-gtx970 g1
Motherboard- gigabyte z97x g1 gaming
Ram-g.skill ripjawsx 2 sticks 8gb
(Recommended timing, frequency, and voltage is 10-10-10-30, 1600, 1.500v)
Power supply-evga 750w

hang-the-9 · Jan 29, 2016

Reset BIOS to defaults, run on the one stick, check for updated BIOS on the motherboard and try again. Overclocking the RAM will only make things harder to work with not easier.

Did you try one stick at a time, do they both work? If they work one at a time, the motherboard had 4 RAM slots, try running in one pair or slots and the other, see if that makes any difference.

Tradesman1 · Jan 29, 2016

Did both sticks come from a single package? What CPU cooler are you using?

chasethepizzaguy · Feb 2, 2016

hang-the-9 :

Dual channel doesn't mean there is 2 RAM slots it means there is four. When something is dual channel it means one ram slot is reading and writing while the other prepare for the next access. My bios is updated. And I'm not over clocking I raised the clocks to the "recommended settings."

hang-the-9 · Feb 2, 2016

chasethepizzaguy :

Not sure what you are talking about here, RAM in dual channel has nothing to do with having two or four RAM slots. What I said to try it run one RAM stick at a time with both sticks to make sure they both work on their own. Then try using the other pair of RAM slots on the motherboard. So if you have them in slots 1 and 3, try them in 2 and 4, or whatever the dual channel slots are in your motherboard. You said "overclocked the RAM" in your first post, which is why I said to leave it at default speeds. We can only go by what you put in the post, if you said you overclocked it, we have to assume that you overclocked it.

chasethepizzaguy · Feb 2, 2016

hang-the-9 :

chasethepizzaguy :

Not sure what you are talking about here, RAM in dual channel has nothing to do with having two or four RAM slots. What I said to try it run one RAM stick at a time with both sticks to make sure they both work on their own. Then try using the other pair of RAM slots on the motherboard. So if you have them in slots 1 and 3, try them in 2 and 4, or whatever the dual channel slots are in your motherboard. You said "overclocked the RAM" in your first post, which is why I said to leave it at default speeds. We can only go by what you put in the post, if you said you overclocked it, we have to assume that you overclocked it.

sorry what i meant by overclock is I raised it to the recommended settings I should've been more clear and yes I put them in one at a time and they both work on there own. Later on I tried plugging them both in and they worked in slots 2 and 4 but they wont work in any other slots together.

hang-the-9 · Feb 2, 2016

chasethepizzaguy :

hang-the-9 :

sorry what i meant by overclock is I raised it to the recommended settings I should've been more clear and yes I put them in one at a time and they both work on there own. Later on I tried plugging them both in and they worked in slots 2 and 4 but they wont work in any other slots together.

You may want to contact where you got the motherboard from or Gigabyte to get the motherboard replaced if RAM works fine in one set of slots but not the other, that points to a faulty RAM slot. About your other post, don't confuse internet speeds with local network speeds between computers, doing what that guy did won't help with internet speeds at all, and it's a big waste of money to go over 1GB local network speeds unless you are moving large files all the time (say a company that deals with a lot of users accessing files).

chasethepizzaguy · Feb 2, 2016

hang-the-9 :

chasethepizzaguy :

You may want to contact where you got the motherboard from or Gigabyte to get the motherboard replaced if RAM works fine in one set of slots but not the other, that points to a faulty RAM slot. About your other post, don't confuse internet speeds with local network speeds between computers, doing what that guy did won't help with internet speeds at all, and it's a big waste of money to go over 1GB local network speeds unless you are moving large files all the time (say a company that deals with a lot of users accessing files).

Okay and thanks for the info. And when I tried to call customer service the other day it was a guy with an extremely heavy Chinese accent. He told me a bunch of things to do in the BIOS and i couldn't understand a word he was saying so I guess im sol.

hang-the-9 · Feb 2, 2016

Try contacting them again, and see if you can do an online chat or have them email you instructions. Up to you though, since it works OK on the other slots, you have a working system. What I would be worried about is an issue down the road with this motherboard, and it being out of warranty then, while you have a chance to get it replaced for a fully working one now.

chasethepizzaguy · Feb 2, 2016

hang-the-9 :

I also have one more question. My fps has been getting really bad drops at first i thought it was due to only having 8gb of ram. Now when i have 16gb the fps drops are happening much more frequently. Could it be the ram bottle necking?And all my drivers are updated and this happens with all of my games not just csgo.

hang-the-9 · Feb 2, 2016

chasethepizzaguy :

Going over 8 GB of RAM for games won't really help, there is just about 0 difference in speeds, See if you can grab a spare hard drive, remove yours, and install a clean setup of Windows on it, install the drivers and the games and see how they run with clean Windows and clean driver setup. If your system is overheating, that can cause issues as the CPU and/or Video card drop speed to prevent damage.

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