Fast Internet Bad Connection

Toggle sidebar Toggle sidebar
O

ObsidianDrone

Reputable
Aug 8, 2015
10
0
4,510
Our wifi has seemed to be getting slower and slower over the past month or so. We upgraded our internet connection, got a new router and a new modem as well. We have bright house and get about 105 Mbps. And before anyone says it, I know the difference between Mbps and MBps. Our internet speed is fast... when we can connect.... We often find ourselves turning on and off the wifi on our iPads to connect again. LAN speeds are great though. I was wondering if there was an issue with our setup and I am happy to change settings.

Specs:

Router - http://

Modem - http://

Connection Type - Cable

Number of Devices - About 10-15 devices are connected at once

Types of devices - Apple Devices, Laptops, and a Desktop


 
Solution
thejackal85
Those response times are very high with your pings. This is either a modem or ISP problem and unfortunately there are many things in between. I honestly would call your ISP and tell them about this. Your modem could be going bad, could be an issue with your ISP's node in your area, a splitter for your cable could be malfunctioning, etc.
Sort by date Sort by votes
thejackal85

thejackal85

Reputable
Jan 18, 2016
1,181
0
5,960
So, first thing is first, you need to determine exactly what is being slow and go from there. Is it just wireless devices being slow? Wireless devices and those plugged in? A mixture of both? Changes on various days?

From there, once you have that, run ping tests from those devices that are slow. For example, say a wireless laptop is running slow. Open command prompt and type in ping google.com -t

This will run a consistent ping to google.com and report the ms times. With any good connection, this should be well under 10ms. From there, run a trace route to google.com by running the command tracert google.com. This will show you the hops your connection uses to get from your home to Google's servers. If at any point one of the hops times out or takes longer, that may hint at the issue.

Let us know of the results!
 
Upvote 0 Downvote
O

ObsidianDrone

Reputable
Aug 8, 2015
10
0
4,510


Ok so, the wireless speeds on all of our IPads and IPhones is really slow. As I said before, the Ethernet LAN connection is fine and fast. I did a ping test from my iPad and got a 17ms response time. I have yet to try on a wireless computer, and I will soon post the results from a google server ping on a Mac.
 
Upvote 0 Downvote
O

ObsidianDrone

Reputable
Aug 8, 2015
10
0
4,510
Upon running the ping I received:

PING google.com (74.125.21.100): 56 data bytes
64 bytes from 74.125.21.100: icmp_seq=0 ttl=38 time=40.323 ms
64 bytes from 74.125.21.100: icmp_seq=1 ttl=38 time=43.815 ms
64 bytes from 74.125.21.100: icmp_seq=2 ttl=38 time=44.253 ms
64 bytes from 74.125.21.100: icmp_seq=3 ttl=38 time=39.864 ms
64 bytes from 74.125.21.100: icmp_seq=4 ttl=38 time=39.766 ms
64 bytes from 74.125.21.100: icmp_seq=5 ttl=38 time=42.487 ms
64 bytes from 74.125.21.100: icmp_seq=6 ttl=38 time=42.460 ms
64 bytes from 74.125.21.100: icmp_seq=7 ttl=38 time=42.429 ms

Upon running the Traceroute I received:

Traceroute has started…

traceroute: Warning: google.com has multiple addresses; using 74.125.138.138
traceroute to google.com (74.125.138.138), 64 hops max, 72 byte packets
1 rusty123 (192.168.1.1) 1.052 ms 0.789 ms 0.701 ms
2 192.168.0.1 (192.168.0.1) 1.109 ms 1.341 ms 0.939 ms
3 10.203.0.1 (10.203.0.1) 16.366 ms 9.158 ms 8.644 ms
4 72-31-237-105.net.bhntampa.com (72.31.237.105) 8.933 ms 9.434 ms 9.846 ms
5 ten0-13-0-5.tamp27-car1.bhn.net (71.44.2.52) 13.801 ms 12.446 ms 34.604 ms
6 bundle-ether1.orld11-car1.bhn.net (71.44.2.137) 20.065 ms 19.690 ms 19.203 ms
7 72-31-220-180.net.bhntampa.com (72.31.220.180) 20.086 ms 20.656 ms 21.420 ms
8 hun0-2-0-7.orld71-cbr1.bhn.net (72.31.220.228) 18.203 ms 18.941 ms 18.836 ms
9 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com (66.109.6.98) 20.143 ms 21.774 ms 19.951 ms
10 bu-ether18.atlngamq47w-bcr01.tbone.rr.com (66.109.1.72) 32.732 ms 60.063 ms 31.734 ms
11 0.ae3.pr1.atl20.tbone.rr.com (107.14.17.190) 27.744 ms 28.681 ms 27.933 ms
12 67.106.215.89.ptr.us.xo.net (67.106.215.89) 28.093 ms 26.804 ms 28.030 ms
13 216.156.9.5.ptr.us.xo.net (216.156.9.5) 29.855 ms 29.865 ms 27.926 ms
14 216.156.108.114.ptr.us.xo.net (216.156.108.114) 41.993 ms 53.227 ms 44.225 ms
15 72.14.233.56 (72.14.233.56) 39.062 ms 48.202 ms 41.313 ms
16 209.85.142.138 (209.85.142.138) 39.048 ms 44.812 ms 43.096 ms
17 209.85.142.157 (209.85.142.157) 72.465 ms 47.811 ms 43.545 ms
18 * * *
19 74.125.138.138 (74.125.138.138) 42.462 ms 41.786 ms 40.972 ms

All of this information was recorded on an IMac roughly 20 feet from the router with full bars. I also must mention that distance or bars has nothing to do with my problem.
 
Upvote 0 Downvote
thejackal85

thejackal85

Reputable
Jan 18, 2016
1,181
0
5,960
First thing I noticed is that is a lot of hops. The average I have seen in California for public domains (Yahoo, Google, etc) is about 12. But for wifi, yes, these speeds are generally slow.

Can you do the same on a wired computer?

Also, what is the make and model of your router?
 
Upvote 0 Downvote
O

ObsidianDrone

Reputable
Aug 8, 2015
10
0
4,510


The make and model is in the OP, I will do a wired test on the same computer and post the results. I will run a test with the Ethernet in the modem and the Ethernet in the router.
 
Upvote 0 Downvote
O

ObsidianDrone

Reputable
Aug 8, 2015
10
0
4,510
With it plugged into the modem-

Upon running the ping I received:

PING google.com (74.125.138.102): 56 data bytes
64 bytes from 74.125.138.102: icmp_seq=0 ttl=39 time=42.852 ms
64 bytes from 74.125.138.102: icmp_seq=1 ttl=39 time=43.341 ms
64 bytes from 74.125.138.102: icmp_seq=2 ttl=39 time=43.773 ms
64 bytes from 74.125.138.102: icmp_seq=3 ttl=39 time=39.259 ms
64 bytes from 74.125.138.102: icmp_seq=4 ttl=39 time=42.586 ms
64 bytes from 74.125.138.102: icmp_seq=5 ttl=39 time=44.243 ms
64 bytes from 74.125.138.102: icmp_seq=6 ttl=39 time=44.266 ms
64 bytes from 74.125.138.102: icmp_seq=7 ttl=39 time=43.888 ms

Upon running the Traceroute I received:

Traceroute has started…

traceroute: Warning: google.com has multiple addresses; using 74.125.196.102
traceroute to google.com (74.125.196.102), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 0.447 ms 0.275 ms 0.180 ms
2 10.203.0.1 (10.203.0.1) 8.872 ms 8.344 ms 8.159 ms
3 72-31-237-107.net.bhntampa.com (72.31.237.107) 8.277 ms 8.685 ms 8.085 ms
4 72-31-4-226.net.bhntampa.com (72.31.4.226) 15.620 ms 12.395 ms 13.087 ms
5 hun0-4-0-3.tamp20-car2.bhn.net (72.31.117.172) 17.341 ms 15.567 ms 17.400 ms
6 72-31-217-244.net.bhntampa.com (72.31.217.244) 18.494 ms 15.590 ms 18.221 ms
7 hun0-2-0-6.orld71-cbr1.bhn.net (72.31.220.236) 17.073 ms 15.857 ms 17.319 ms
8 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com (66.109.6.98) 17.176 ms 20.017 ms 19.859 ms
9 bu-ether18.atlngamq47w-bcr01.tbone.rr.com (66.109.1.72) 30.688 ms 26.398 ms 24.010 ms
10 0.ae3.pr1.atl20.tbone.rr.com (107.14.17.190) 24.908 ms 60.840 ms 25.108 ms
11 ix-14-0.tcore1.a56-atlanta.as6453.net (64.86.113.37) 39.015 ms 37.284 ms 39.192 ms
12 72.14.221.82 (72.14.221.82) 38.873 ms 33.430 ms 33.351 ms
13 72.14.233.56 (72.14.233.56) 40.276 ms 51.667 ms 37.756 ms
14 66.249.94.20 (66.249.94.20) 37.777 ms 38.155 ms 39.123 ms
15 64.233.174.133 (64.233.174.133) 40.303 ms 43.613 ms 40.782 ms
16 * * *
17 yk-in-f102.1e100.net (74.125.196.102) 39.133 ms 38.004 ms 39.152 ms

With it plugged into the router-

Upon running the ping I received:

PING google.com (74.125.196.100): 56 data bytes
64 bytes from 74.125.196.100: icmp_seq=0 ttl=38 time=40.123 ms
64 bytes from 74.125.196.100: icmp_seq=1 ttl=38 time=38.190 ms
64 bytes from 74.125.196.100: icmp_seq=2 ttl=38 time=41.123 ms
64 bytes from 74.125.196.100: icmp_seq=3 ttl=38 time=41.437 ms
64 bytes from 74.125.196.100: icmp_seq=4 ttl=38 time=41.043 ms
64 bytes from 74.125.196.100: icmp_seq=5 ttl=38 time=40.451 ms
64 bytes from 74.125.196.100: icmp_seq=6 ttl=38 time=39.531 ms
64 bytes from 74.125.196.100: icmp_seq=7 ttl=38 time=40.786 ms

Upon running the Traceroute I received:

Traceroute has started…

traceroute: Warning: google.com has multiple addresses; using 74.125.196.100
traceroute to google.com (74.125.196.100), 64 hops max, 72 byte packets
1 rusty123 (192.168.1.1) 0.496 ms 0.277 ms 0.224 ms
2 192.168.0.1 (192.168.0.1) 0.493 ms 0.380 ms 0.262 ms
3 10.203.0.1 (10.203.0.1) 8.155 ms 7.349 ms 8.340 ms
4 72-31-237-105.net.bhntampa.com (72.31.237.105) 8.613 ms 7.777 ms 7.559 ms
5 ten0-1-0-1.tamp27-car1.bhn.net (72.31.119.12) 9.371 ms 11.044 ms 10.596 ms
6 72-31-6-2.net.bhntampa.com (72.31.6.2) 19.535 ms 19.908 ms 19.364 ms
7 ten0-8-0-0.orld71-car1.bhn.net (71.44.1.211) 16.592 ms 16.025 ms 14.634 ms
8 hun0-2-0-7.orld71-cbr1.bhn.net (72.31.220.228) 17.735 ms 16.956 ms 17.357 ms
9 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com (66.109.6.98) 17.256 ms 23.042 ms 20.048 ms
10 bu-ether18.atlngamq47w-bcr01.tbone.rr.com (66.109.1.72) 28.945 ms 27.484 ms 31.941 ms
11 0.ae0.pr1.atl20.tbone.rr.com (107.14.17.184) 24.304 ms 25.293 ms 27.183 ms
12 ix-14-0.tcore1.a56-atlanta.as6453.net (64.86.113.37) 37.738 ms 37.514 ms 40.454 ms
13 72.14.221.82 (72.14.221.82) 41.418 ms 37.868 ms 37.674 ms
14 72.14.233.56 (72.14.233.56) 41.065 ms 39.288 ms 38.237 ms
15 209.85.142.54 (209.85.142.54) 39.863 ms 41.183 ms 41.651 ms
16 209.85.142.75 (209.85.142.75) 40.216 ms 38.436 ms 40.336 ms
17 * * *
18 yk-in-f100.1e100.net (74.125.196.100) 41.166 ms 43.579 ms 40.017 ms

This data was recorded on an IMac with the wifi turned off. Since the IMac doesn't have an ethernet port, I used a spare ethernet adapter that I had. Here it is http:// The adapter isn't a problem, it doesn't restrict any transfer speeds, neither does the ethernet cable I am using.
 
Upvote 0 Downvote
thejackal85

thejackal85

Reputable
Jan 18, 2016
1,181
0
5,960
Those response times are very high with your pings. This is either a modem or ISP problem and unfortunately there are many things in between. I honestly would call your ISP and tell them about this. Your modem could be going bad, could be an issue with your ISP's node in your area, a splitter for your cable could be malfunctioning, etc.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom