Black screen/no signal only on start-up+wake-up (Windows 10), can't tell if Motherboard or GPU.

vhn1

Honorable
Nov 19, 2013
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10,530
My specs:
Specs:
Windows 10 64-bit (Home)
MSI Z97 PC Mate
i5-4690k @Stock speed
2x4GB Crucial DDR3 1600Mhz
MSI GTX 660 TF/OC
750GB Seagate HDD
CX 430W PSU
(Z97, CPU, and Ram are new since 1 month ago)


So a couple weeks ago, I put my PC to sleep with a game running in the background. As I turned it back on, I got a no-signal message on my monitor. It turns out that my driver was corrupted. To resolve my issue, I had to repeatedly reset my PC, re-seat the GPU, and reinstall my known working NVIDIA driver. The thing is, I manage to get my PC working again flawlessly without black screens. I will play most of my games fine (under full load) for 2-5 days...that is, until I turn off the computer or put it to sleep mode. It is ONLY when I turn back on my PC that there is a 20-30% chance of a "no-signal" message. Otherwise, PC is fine for days at a time. At first, I noticed that some Windows updates would coincide with the no-signal incidents. However, I have since disabled automatic driver updates and uninstalled those mentioned updates.

Well it turns out that my PC keeps randomly switching between motherboard and GPU graphics. I know this because when I switch the output cable back and forth between the onboard and GPU slots, the video output comes in, although it is usually my onboard graphics that it is being set to. 90% of the time, my PC seems to be using the onboard graphics. The other 10%, my single GPU. By the way, BIOS is always set to PEG rather than integrated graphics. In BIOS, I have noticed that the motherboard will not detect the GPU (with updated drivers) while running on onboard graphics, although Display Driver Uninstaller is able to detect it.

Also, for some reason, Event Viewer shows a few errors repeating throughout each day (e.g. metadata staging failed, Access to drivers on Windows Update was blocked by policy, Windows failed to resume from hibernate with error status 0xC0000411). My RAM also shows 2.0/7.9GB as opposed to X.X/8.0GB prior to my problem.


Things I have tried to diagnose the problem:
1. Ruled out monitor or cable problem by using back-up cable.
2. Opened case to re-seat GPU and power connector.
3. Ruled out any loose motherboard connections.
4. Placed GPU in 2nd back-up PCIe slot.
5. Used DDU to do a clean install of graphics driver.
6. Completed a re-install of Windows 10 using the "reset Windows" option.
7. Made sure power options were at default, similar to prior to issue.
8. Ran Windows OS diagnostic tools.
9. Checked hard drive for errors.
10. Reset motherboard.

The only thing I have left to do is a complete reinstall of windows, although I doubt this would resolve the problem. As of now, I can fix my problem, and when it returns I have to repeatedly reboot, reconnect output cable, and switch between onboard graphics and GPU.

 

doctor8ball

Reputable
Feb 2, 2016
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4,710
From what you say and my experience it appears to point to a power issue.
Do you have additional case fans? How they powered molex or mobo?
Extra USB devices attached?

My recommendation is to strip the PC of all unncessary devices and have a basic setup to boot into.
Often these systems take time to boot up to the monitor from issues so it wouldn't just suddenly power up the monitor as it normally would do.

If the above fails then your cpu has the Intel® HD Graphics 4600 built in and with that you could eliminate the GFX card (remove it out the system) to POST the system into the BIOS.
From there you should more of an idea what's going on.

Also from past experience, please quit games before putting Windows to sleep. However the issue you are experiencing doesn't relate to Windows, it's a hardware issue, not software.
 

vhn1

Honorable
Nov 19, 2013
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10,530
I only have 1 case fan and no unusu accessories. According to several benchmarks, my system should not be pulling more than 300W under load. If it's a power issue, why does it only happen when PC is booted up? I mean I'll play under full loads for hours each for several days before the issue recurs. Even the onboard graphics sometimes doesn't output video.

As for that last part, yeah I definitely wasn't thinking when I hit the standby button. That was the first time I've ever let that happen.
 

doctor8ball

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Feb 2, 2016
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Go into the BIOS and remove/disable the onboard GPU.
This will/should increase your memory back to 8.00 from 7.9

With the onboard disabled you should never need to switch back and forth from mobo GPU to the GPU card.

If the GPU card is faulty/off/removed then the mobo will assume you have no GPU and switch to the onboard gfx.

I am confused with this though:
In BIOS, I have noticed that the motherboard will not detect the GPU (with updated drivers) while running on onboard graphics

I have not known a BIOS detecting a GPU card's information before, where did you see this?
A GPU card's drivers have nothing to do with the BIOS or it's ability to inform the user any information whatsoever.

I also don't believe what you are experiencing has anything to do with Windows at all, so a re-install should be already eliminated based on your number 6 of diagnostics.

Get into the BIOS and try and show the information you are reading.
I will try n look at the MSI mobo manual.
 

doctor8ball

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Feb 2, 2016
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MOBO MANUAL:

>Integrated Graphics Configuration
Adjusts integrated graphics settings for optimum system. Press <Enter> to enter the
sub-menu.
>Initiate Graphic Adapter [PEG]
Selects a graphics device as the primary boot device.
[IGD] Integrated Graphics Display.
[PEG] PCI-Express Graphics Device.
>Integrated Graphics Share Memory [default]
Selects a fixed amount of system memory allocated to the onboard graphics. This
item defines the exact memory size shared to the onboard graphics. [Options: 32M,
64M, 128M, 256M, 512M, 1024M]
>IGD Multi-Monitor [Disabled]
Enables or disables the multi-screen output from integrated graphics and external graphics card.
[Enabled] Enables IGD multi-screen function.
[Disabled] Disables IGD multi-screen function.
------------------------------------

I would suggest DISABLING the IGD
 

cleandersonlins

Prominent
Sep 28, 2017
3
0
510


I am having the same problem. How did you solve this? So sad...

Using here a 4690k, MSI B85 and a GTX 750
 

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