I'm on an Acer Aspire v15 Nitro 15.6" laptop with Windows 8, and I've had it for about a year and two months now. I sent it in for repairs once a couple months ago, and it has been running fine since it was factory reset, but in the last week I've been having sporadic, random crashes.
What happens is one or both of two things; either the internet fully stops operating and I get disconnected from anything I'm connected to, or the entire system freezes, to the point where I can't open task manager. It doesn't fully freeze though, because I can still use my mouse and click between windows, but nothing will happen if I try to open a new tab or change songs on Spotify.
Restarting the PC doesn't accomplish much of anything, and virus scans turn up nothing at all. Given that it's a laptop I have connected to wifi at my college and such, so I'm wondering if it could be infected with a botnet or anything like that.
I did a search but couldn't find anything like my situation. I'm not looking for like someone to spend all their time troubleshooting this for me, but if you have any idea what could be causing it or if there's anything I could do (like reinstalling the OS or factory resetting) that'd be great.
What happens is one or both of two things; either the internet fully stops operating and I get disconnected from anything I'm connected to, or the entire system freezes, to the point where I can't open task manager. It doesn't fully freeze though, because I can still use my mouse and click between windows, but nothing will happen if I try to open a new tab or change songs on Spotify.
Restarting the PC doesn't accomplish much of anything, and virus scans turn up nothing at all. Given that it's a laptop I have connected to wifi at my college and such, so I'm wondering if it could be infected with a botnet or anything like that.
I did a search but couldn't find anything like my situation. I'm not looking for like someone to spend all their time troubleshooting this for me, but if you have any idea what could be causing it or if there's anything I could do (like reinstalling the OS or factory resetting) that'd be great.
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