Computer experiences Freezing under High load (maybe a power issue?)

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GGumby

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Feb 3, 2016
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Hello Everyone!
I must have a complimentary statement here that says that i have searched in many places for a
solution but haven't found it yet.
Whenever i play games like dying light my computer freezes up shortly after, in still frame.
Dying light gives me about 10 minutes
Naval Action gives me about 30 minutes.
Here are all the things i have concluded thus far:
Memory is not the issue.
I have the latest drivers
I am not overclocking my cpu.
I only crash when both my CPU and GPU are running under high load.
the Freezes i get can easily be replicated by undervolting my CPU (Via AmdOverDrive)
the crashes do not resemble GPU failures, i have tampered with many settings without trying to damage my card.
Temperatures never escape safe thresholds IE GPU @ 70-80C and CPU @ 40C
I have the latest bios for my Motherboard
UFEI Voltage rail displays favorable ranges, HWmonitor however, does not.
This was all found without any logs of any kind due to the nature of the Freezing.

My opinion:
this maybe a powersupply issue although i have a decent enough powersupply to support it. as i stated earlier its more then probably the processor that's causing the issue.

Specs:
PSU: EVGA 750w Bronze
GPU: Club R9 280x
CPU: AMD FX 8350
MOBO: ASUS M5A99 PRO R2.0
 
Solution
Leaps-from-Shadows
If you've tried all levels of that setting and it still crashes, then it's time to start playing with hardware. Try putting the GPU into a different slot.

I'm assuming you don't have a spare GPU or power supply hanging around. Those are the two top suspects for causing your issue.
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Manish Tewari

Manish Tewari

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Jul 10, 2014
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System crashing to shut down is definitely a hardware issue, Get Aida64 and run the stresstest, check there if your CPU is throttling, if it is then it's overheating
 
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dylanestrada

dylanestrada

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Oct 21, 2015
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^^^ Most likely your CPU, it can't handle the work load that it's getting.

My FX 6300 would crash on Fallout 4 when there were too many explosions happening all at once.

Switched it for a i5 6400, and the crashing has reduced significantly.
 
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G

GGumby

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Feb 3, 2016
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But the issue isnt that its crashing to shut down. 19/20 times it will freeze completely. only occasionally will it restart in such a manner. I dont have the ability to do anything only to able to restart by flipping the PSU switch.
 
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Leaps-from-Shadows

Leaps-from-Shadows

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Jan 10, 2011
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Hard lock (where you can only affect it by holding the power button for four seconds, or where you have to use the power switch on the power supply) is always caused by hardware.

It could be a card or RAM stick isn't seated correctly, and the temp increase while heavily loaded is causing the contacts to lose ... contact.

Could be a power issue -- either not enough wattage, or one of the voltages is going too low.

If you can replicate the symptoms by under-volting the CPU, then maybe at load that's what is happening. I don't know if AMD systems have this, but try to find a Load-Line Calibration (or similar) setting in the BIOS and set it to the highest or second-highest value.
 
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G

GGumby

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Feb 3, 2016
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it does i just turned it up to mid notch, ill go play some dying light.
 
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G

GGumby

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Feb 3, 2016
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alright, here's the followup. after turning the settings up i went and played some dying light, had a crash to restart, not a hang this time. running a new stress test with the new settings and nothing has come up as of yet.
 
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Leaps-from-Shadows

Leaps-from-Shadows

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Jan 10, 2011
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Well, since something different happened when playing games, I'd suggest changing that setting higher. Typically, either the highest or second-highest is the one you want. The LLC setting prevents the CPU voltage from dropping while under heavy load. My board has seven levels and I have it set on level six.

Note that CPU stress tests and gaming use different parts of the CPU. You can pass stress tests but have games crash, and vice versa.
 
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Leaps-from-Shadows

Leaps-from-Shadows

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Jan 10, 2011
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Oh I believe you ... but it STILL doesn't stress the CPU in the same way the game would. Just like a GPU stress program doesn't stress the GPU like an actual game would. You can pass stress tests and STILL crash games left and right. I know, I've done it.

If you are passing stress tests and still crashing games, then stress tests aren't the right thing to be doing. Adjust the BIOS setting, then run some games. If it's not fixed, adjust the setting and run more games.
 
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G

GGumby

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Feb 3, 2016
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I am able to induce a crash by both running a test on my cpu and my gpu simultaneously. but i can run either test by itself just fine.

 
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Leaps-from-Shadows

Leaps-from-Shadows

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Jan 10, 2011
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If you've tried all levels of that setting and it still crashes, then it's time to start playing with hardware. Try putting the GPU into a different slot.

I'm assuming you don't have a spare GPU or power supply hanging around. Those are the two top suspects for causing your issue.
 
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Solution
G

GGumby

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Feb 3, 2016
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4,510


First round of tests after changing PCIE slots has proved fruitful. time for a second barrage.
 
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