New Sound card, can't install drivers (windows 10)

MrHiddeS · Feb 3, 2016

Hey all,

A while back my onboard audio crapped out so I decided to buy a simple sound card.
I got this one: http://www.amazon.co.uk/ST-Lab-M-170-SOUNDCARD-Warranty/dp/B002P513T0
(Didn't buy on amazon though)
It arrived today and eager to use my speakers again I installed it in my PCI slot and booted the PC.
Using the cd it came with I tried installing the drivers. (and I downloaded them from the manufacutures site). No luck, ultimately I get an error saying it doesn't support this platform. Assuming it was because of windows 10 I tried running it in different compatiblity modes, this did not help, same error.

I sincerely hope someone on this forum knows what to do.

Kind Regards,

MrHiddeS

dudmont · Feb 3, 2016

Simplest help I can give, make sure you disable the onboard audio in the bios.

MrHiddeS · Feb 3, 2016

I tried that, sadly no luck. I tried a diffrent driver I found, sadly this also said it did not support this platform.

dudmont · Feb 3, 2016

I hope you didn't spend much(bad joke, sorry). That being said, try finding out what chipset is uses(I looked on the link you gave, it doesn't include much regarding the specs). It almost certainly will use a standard codec. Could always try the audio drivers, that come with motherboards, that matches the codec it uses. Make sure you find the drivers from the most modern mobo chipset, that includes that codec(crossing our fingers that it will be Win10 compliant).

MrHiddeS · Feb 3, 2016

http://www.sunrichtech.com.hk/ProductShow.aspx?Mid=1&pid=178
Thats the card. Went and downloaded C-Media 8768 drivers for windows 8 (latest they had) from this site http://www.cmedia.com.tw/EN/DownloadCenter_Detail2.html
Sadly this download seems to go at a whopping speed of 10Kb/s will chek back when I installed those drivers.

MrHiddeS · Feb 3, 2016

After installing the drivers I found here http://www.cmedia.com.tw/EN/DownloadCenter_Detail2.html and rebooting it worked!!

dudmont · Feb 3, 2016

Congrats on the work-around.

Christoph_3 · Apr 18, 2016

Hy! I have the same problem (same card M-170) :-(
I tried the same way as you MrHiddeS, but before starting the installation there is a message "C-media pci audio device" does not exist, programm will be determined now

Can anyone help me?

thx
Chris

MrHiddeS · Apr 18, 2016

Christoph_3 :

Hmm, couple things; are you sure you grabbed the correct download? That site I linked is kinda weird tbh... And perhaps you can try pluggin your device into the card, to see if it wont install than.

GL

tonymstreet · Nov 14, 2018

Thanks to MrHiddeS I now have drivers. I'd like to add that when I downloaded the drivers and ran the setup, I got a msg to the effect that "This platform not supported" and the drivers did not load. Rebooted and updated the drivers using Device Manager (drivers and related files had previously extracted successfully) and all ok.

Nadavsh7 · Sep 10, 2019

Hey

Was wondering if I could get some help from you guys, as I couldn't seem to make your work arounds work.

I also got this message "C-media pci audio device" from the link
MrHiddeS has provided.

tonymstreet, didn't quite catch what u did there.

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New Sound card, can't install drivers (windows 10)

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