HD Crash? Can't locate D:

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Banankrigaren

Reputable
Feb 5, 2016
3
0
4,510
Hey!

So I was opening a file on my HD (D: ) (internal) and windows stopped responding. Restarted the computer and can't locate the drive anymore. Look both in "this computer" and in the "manage windows". I have no clue, is it a hardware problem? It's a stationary computer so it hasn't experienced any movements.

P.S. English is my secondary language so some of the names maybe wrong. Thank you for any help or advises!
 
Solution
D_Know_WD
Well, this is not really a good sign.
You need to attach the drive with different cables(SATA + power ones) to a different SATA port in order to rule out a possible connection related issue.
In case the issue persists, you can check if the drive is recognized by BIOS.

If it is not recognized by both Disk Management and BIOS, and you have changed cables and ports, most probably the HDD is dead. I guess it will not hurt to try it on another system.
In that case, if the data is really important, you need to contact a data recovery company.
In case it is not and the drive is under warranty, you can just contact the place you got it from and RMA it.

Let me know in case you have some other questions,
D_Know_WD
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there Banankrigaren,

The first thing you need to do is to back up the data stored on your OS partition as the drive could be failing.
I believe that your HDD has two partitions one of which is missing?(D:) You can go to Disk Management and see how is the drive recognized over there. It would be nice if you can provide a screenshot.
Apart from that, you may need to use some partition/data recovery tool: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html

After that, you can test the drive: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
The results should provide a SMART report which will show the overall health status of the drive.

Let me know how this goes,
D_Know_WD
 
Upvote 1 Downvote
D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Well, this is not really a good sign.
You need to attach the drive with different cables(SATA + power ones) to a different SATA port in order to rule out a possible connection related issue.
In case the issue persists, you can check if the drive is recognized by BIOS.

If it is not recognized by both Disk Management and BIOS, and you have changed cables and ports, most probably the HDD is dead. I guess it will not hurt to try it on another system.
In that case, if the data is really important, you need to contact a data recovery company.
In case it is not and the drive is under warranty, you can just contact the place you got it from and RMA it.

Let me know in case you have some other questions,
D_Know_WD
 
Upvote 1 Downvote
Solution
B

Banankrigaren

Reputable
Feb 5, 2016
3
0
4,510
Thank you for all the help D_Know_WD! I'll try to get my hands on some new cables, will put you answer as the solution! Had nothing important on the disk (lucky me I guess) and will post any update if it works. If it doesn't work, this would be the best information for someone with similar problems. Thanks again!
 
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