Network or possible Connection issues

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beardedtexan

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Dec 11, 2013
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So last night I come home and go to get on the computer to download a new game I bought through Steam while I was at work. As I start downloading, I notice the speeds are bellow 1 kb/s. I pay for 100 mb/s up/down from Comcast. I should not be getting BYTES as my speed when downloading something.

So I restarted my computer. Modem. Router, etc... Still the same thing. Then I notice when I get on Steampowered.com to check their forum, it takes FOREVER to load their website.

I notice it only did it on select sites such as jcink, steampowered and a few others. But everything else loads in the blink of an eye without issue.

So, I disabled my firewall, tried again. Nothing.

The weekend is coming up and i'd like to play the $40 game I bought on Steam, but at this rate It'll be downloaded by next Sunday.

Anyone have a clue as to what the hell is going on with my connection to certain sites/servers, or any suggestions on how to see what is going on?

xfinity speed test
Speedtest.net test ( yet it took about 10 minutes to load the site)

While I am running these tests though, I am getting 3.4 kbps trying to download a game through Steam.
 
Solution
Ralston18
Glad it worked out.

Someday, some ISP is going to realize that they can do very well with some well trained staff and really good customer service.

If they spent as much money on real training and good products as they do on glossy brochures and fancy ads showing smiling support staff everyone would be better off. I know very well that Help Desk work is a grueling, painful exhausting job - still there is a lot that can be done to make it better for everyone. Especially the worker bees.....

Just one thing FYI - do remember that since you no longer have a Comcast modem they will be very quick to blame your devices and not offer any support accordingly.

So keep your network setup documented, learn to run the diagnostics, read the...
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Ralston18

Ralston18

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Oct 11, 2014
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Could be traffic. Everyone else downloading games for the weekend.

Especially so because, as you mention, "everything else loads in the blink of an eye".

Steam could be having server or power or internet connection problems.

Probably best to just wait it out and see.

 
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beardedtexan

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Dec 11, 2013
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We think it is the Modem. It still acts the same way, with no one on the network but one computer talking to the network.

 
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Ralston18

Ralston18

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Which Comcast modem do you have?

You have a couple of options:

1) When speeds are down, call Comcast and have them run some tests from their end. You may need to do that several times to get their attention and willingness to fix any problems on their end.

2) Knowing the make and model may allow you to access the modem's administrative screens and look at the configurations, measurements, and errors being noted by the modem. However, such access is being limited to prevent customers from making changes and sometimes even seeing the information.

Once the modem's make and model is known just type the modem's IP address into your browser. The modem's default IP could be on the modem, in the User Guide/Manual, or found online.

The overall problem is that if some sites are slow and others load normally then the modem is not the likely suspect sans some abilities to throttle speeds via QoS, parental controls, etc.. Those functions are pretty much in the router's realm and of limited effectiveness on most home routers.

 
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beardedtexan

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Dec 11, 2013
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I believe the model was SMC Networks D3CM1604. But we narrowed the problem down and I will explain.

1) We called Comcast and they were essentially useless. They did some pings to check and see if we were getting a signal. Of course were. then they made us run a speed test... which was rather hilarious. Type in the web address and it took 5 Minutes for the site to fully load while I was on the phone with Comcast. Then when I ran the test I was getting 125 Down and about 12 Up. Which is normal. They couldn't find a problem so they scheduled a tech. I tested different outputs on the modem. finally went and bought the Motorola SB6141 Surfboard for $70 from Wal-Mart. Plugged it in and directly into my computer and I was loading up sites without a problem.

2) Then I found out my Router was a problem since it was not a Gigabit Router. So I went out to Fry's electronics and picked up a brand new ASUS RT-AC68U Wireless-AC1900 Dual Band Gigabit Router. Works like a charm.

Took the Modem back to Comcast and now I don't pay a $10 rental for their equipment. Could not be happier now.
 
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Ralston18

Ralston18

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Moderator
Oct 11, 2014
34,816
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146,290
Glad it worked out.

Someday, some ISP is going to realize that they can do very well with some well trained staff and really good customer service.

If they spent as much money on real training and good products as they do on glossy brochures and fancy ads showing smiling support staff everyone would be better off. I know very well that Help Desk work is a grueling, painful exhausting job - still there is a lot that can be done to make it better for everyone. Especially the worker bees.....

Just one thing FYI - do remember that since you no longer have a Comcast modem they will be very quick to blame your devices and not offer any support accordingly.

So keep your network setup documented, learn to run the diagnostics, read the logs, and keep learning.
 
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